NRMA would have to be the worst insurers I've ever dealt with. 6 weeks since I made my claim, they've approved it, but I still have to jump through a few more hoops and wait a few more days before I get the money. It took 9 days after the initial claim and submission of a repair quote for them to tell me they wanted their own assessor to come out, and only found out after I rang them asking what was taking so long. Almost every communication has been me ringing them. I asked them to remove someone from the account, instead, they started addressing emails to that person rather than me. When this current claim is finally resolved, I'll be changing insurers, and will not recommend them to anyone. Only giving 1 star as I can't give 0 or minus stars

Where is the $100. Refund that I overpaid the NRMA for roadside assistance. They have NOT yet refunded me and I have spent hours on the phone to various consultants who appear unable to help, trying to retrieve my money. I have been with this roadside company for 41 years ….where is their loyalty ?????????

They actually surprised me at how consistently incompetent they were! Disappointment after disappointment, lies and unfamiliar with Australia.

Claims are in Phillipines and they just don’t understand anything out of the ordinary.

join road assist on the spot but didn’t fix my car. not happy

Approximate cost: $400

call centres are over seas, nothing in Australia
they are script readers & can not move outside the script
They are expensive & have no idea about making a sound decision - disappointed severely

Terrible experience DO NOT use NRMA! Owed refund from them 2 weeks ago and still don’t have the money. Account is overdrawn. Promised a refund still haven’t received it. Terrible service!!!

I have only used my Nrma breakdown on 2 occasions both times was given poor service on Saturday car broke down rang was told it would be 90 minutes 60 minutes later was msg it would be 20 minutes more then was called to say baby was locked in a car my service was sent there fair enough then I was hung up on before being told expected time 30 minutes later was msg to say it would be 50min longer had to move car as i was in a service station at a cost $350 great service

My elderly father got stuck far from home in the rain needing a tow. I called nrma to help as I have a policy but my dad doesn’t have road side assistance and they did a one off tow for him to help out for free under my policy. I have all my policies with nrma. They are just good normal community people who understand what help looks like in real terms.

Building insurance claim delays

My property got flooded nearly four weeks ago causing 8 people to become basically homeless if you don’t include couch surfing
I have had the insurers loss adjuster trying to lower the claim and deny obvious flood damage a few weeks ago Nd have still had no result or action while people’s lives are put on hold

I emailed nine days ago asking that they expedite the claim and stop avoiding there responsibilities, I have been ignored they couldn’t d bothered replying,

Does anyone have advise on how to deal with this company who try to avoid their obligation

Have required assistance for NRMA on two occasions. First time. No great problem, beyond waiting an an hour for the tech to show up for a jump start. The second. Much less satisfactory. Several calls taken by their answering machine. The emergency number, in the email they sent, not active. An email to the the address given in their answer machine. No response. When finally got through to a real person. Told i'd be called back in a couple of minutes. After waiting another 30 minutes, called again...called answered by...answer machine. Might be cheap option, but definitely not a service I would renew, let alone recommend.

One star given for the single time they did what they've been paid to do.

My advice...look at alternatives.