3 reviews about Fernwood Fitness

verified email - 20 Nov 2021

ABSOLUTELY DISSATISFIED WITH CUSTOMER SERVICE AND OVERALL EXPERIENCE. Booked and paid for a session with a nutritious only to be told to download an app by a staff member who is not professionally trained or skilled nutritionist. Purchased a package for 5 sessions with a personal trainer...no receipt. Due to personal reasons, I am unable to attend further therefore I have requested a refund or at least to transfer it to a friend ( as a present ) so my money don't go to waist and guess what: this is not possible! I've ask the question why and I am told is in the T&C so...I start ready the T& C that I have agreed to and signed for and nothing but wait: it says that they can choose to update the T&C as they wish so guess what? I am sent a copy of the T&c that says now it' not transferable so if this is not enough ....I don't know what is....not to mention the condition of the equipment...please make a wise decision when choosing a gym...This is definitely a bad experience for me and for the reasons outlined above plus more....would not recommend to anyone.

verified email - 13 Sep 2009

I used to attend Fernwood in Melton and would recommend it to EVERYONE (well, every girl anyway!). The team is fantastic. They are all very friendly, helpful and keep you motivated. They have a great timetable full of different classes and there's something to suit all levels of fitness. The facilities are clean and welcoming. Their equipment is state of the art.

Approximate cost: $Around $18 per week - higher if you want weight management and personal training.

Anonymous
verified email - 18 Oct 2007

Very Friendly, happy to help with everything. All staff memebrs are on hand when needed, the place is very clean and you are happy to come again and again. The price can vary depending on what you require- eg personal training, weight management

Approximate cost: $18 weekly

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