we went to the kiosk at knox city last night. our mms wasnt' working on our phones due to bad virgin mobile customer service on the phone (unfortunately when you call virgin you only talk to people in india and they only read from a script don't actually listen to your problem) however the 2 people at the kiosk were great. it took them quite a while to fix both our phones but they were diligent. they made sure it was working properly testing the mms thoroughly. we asked advice about upgrading our phones and they gave us honest answers. not trying to upsell or rip us off.