Excellent service.
Jonel(?) was polite, friendly, efficient and thorough. He was courteous on arrival, immediately took his shoes off without asking and was apologetic in advance of causing (necessary) noise in front of the baby.

He quickly removed the broken key from the lock. Identified the problem as the size of the chamber and then hollowed it out. Then when the regular door handle wasn't catching, he hollowed that out too.

He quickly cut two keys for us as also. The cost of the lock was slightly higher than another quote I got, but was great value for the all-in service we received.

We were told we'd get a call 30 − 45 mins in advance of arrival. They had the ability to come an hour earlier than scheduled and called 25 mins beforehand to see whether that would be ok. Jonel went out of his way to explain why he was running early too.

Based on this experience, I would highly recommend.

Work Done: Removed broken key from lock, hollowed out bolt chambers, cut keys