I went to BIBA because it has such a good reputation. I got a new hairdresser who was lovely and did a fantastic haircut.
I asked for half a head of blonde highlights. When it was all done, my hair looked brown all over, actually darker than what it was when I walked in! I commented that it wasn't very light, which the hairdresser replied is because she had added a toner to it, to tone down the blonde, and it would wash out over a few weeks. Then I was charged $192. When I looked in the mirror at home I felt devastated that my hair was darker than ever and I'd spent all that money. Next morning I went back to BIBA. I've never done this before, but I asked really politely if they could make it lighter, as it was clearly still just brown. The girl I spoke to at the front desk just stared at me coldly and told me there's nothing they could do. When I asked her to noticed my hair was clearly brown with no blonde in it she rudely left to get my original hairdresser. My original hairdresser was much more friendly, and was sorry that I was not happy, but did not wish to fix it, and just kept telling me it would get lighter. I felt really humiliated as it was not easy to tell them I wasn't happy with it. So I left, and I will never return or recommend BIBA. I understand that sometimes a hair cut or colour may not work out, but I felt hugely disappointed that the staff did not want to help me or try at all to fix the problem, instead I felt embarrassed and foolish going back.

Approximate cost: $192