Reviews by DanielC2

This review is for Impala Kitchens - Victoria, Bayswater VIC

verified email - 15 Jan 2009

Got impala to provide a quote on Kitchen and Laundry in September 08. They were very professional and friendly at this point. They came across knowing what they are doing. Everything went as planned. I chose to remove the old kitchen and prepare the room myself. The installation to be done by Impala. I received the CAD drawings well behind schedule. I URGED them not to delay the job any longer as I did not wish it to drag on and they agreed and promised it would be completed before Xmas. I think that the kitchen was installed on the 12th December. It all ran fairly smoothly, A few days later the plumber arrived who incorrectly installed the rangehood, and had to get him back to try again. Now the flue chimney has come off the roof and is now lying in my backyard. He cut up my laminated shelves with a jigsaw randomly around the plumbing, chipping the laminate. He had to come back a few times for incorrectly fitting the tap in the laundry and it is still not right.

The final balance from my understanding is only payable once both parties are happy with the outcome. However Impala's Job manager came around for a final inspection and was very very pushy in requesting the final payment. He was borderline insulting us saying we are asking beyond standard work and my wife is too fussy.... I am still waiting for them to get back to me about some outstanding cupboard doors and the rangehood flue lying on the grass in my backyard, however he was insisting that we pay the final balance.

It was quite expensive but the kitchen is stunning and we are both happy with it, even though its incomplete.

Approximate cost: $20000

This review is for Watts Fencing, Ormond VIC

verified email - 15 Jan 2009

We (body corp) contacted Watts Fencing to quote on replacing and 2 separate corral fences in Aug '08 and dispose of the old fence at our units and they came quickly and when mutually agreed upon.

However they did not do as agreed. Watts placed the posts incorrectly apart and left the old fence timbers in my backyard. The agreement was to remove and dispose of the old fence on the same day! My backyard is not accessible without a key, and I did not feel comfortable leaving a key with them and staying home another day to let them in is not a possibility. Since I do not get home in time to see daylight, my wife had to drag those big pieces of timber all the way to naturestrip & she called them to come back to remove it from my naturestrip the following day. This was not what was agreed upon.

I then had to get them back to add posts otherwise the pailings would prematurely warp and buckle where the spans were too large. They came back to rectify the problem and did so promptly. They added a post where the span was too great.
I didn't notice the problem for 2 months and in the 3rd month when I was painting the fence I noticed that the Professional that erected the fence nailed through my downpipe which is hard up against the fence with their nail-gun 4 times. I contacted them but was on hold for 10 minutes and then was cut off.

I called again a few days later after receiving a notice from Watts stating they will remove the fence/s if full payment is not received in 3 days. After speaking to Graeme, I was told I can deduct the cost of repairing the down pipe from the total bill. He was the first helpful contact I experienced there. Thanks Graeme!

I know I was slow to pay but this is the reason I held back from paying. I was not sure I'd be able to get good service if I had paid.

I am content with this outcome despite the hassles. Lift your quality Watts Fencing, you seem willing and able to do good work. This all could have been avoided!

Approximate cost: $860