Initially, these guys came across as very professional and courteous. They provided a timely quote for the work, which I accepted.

My initial concerns were about the competence and quality of Quicksure's work. I asked them to move a water meter and tap to make more room for a car space we were adding to our property. In the course of this work, the plumber accidently over-extended the water pipe causing it to burst and fill the building site with water. He then wrongly relocated the meter to the lawn rather than the flower bed.

The owner of Quicksure said they would sort this out when they came back a second time to reconnect the gas (the gas meter was also relocated). However, when he arrived (2.5 hours later than we agreed) he determined that the water pressure valve was also faulty. He then went back to his car to run some numbers and returned saying that it would cost another $459 to replace the valve and another $200-300 to move the water meter to the correct position. He then demanded that I pay 100% of all the costs (totalling $1572, including the gas connection costs) on completion of the job that day, rather than within the normal 28 day payment period. He hadn't described these payment terms in our previous correspondence.

When I offered to pay 30% of the total on the day and the rest in a week, he said this wasn't enough and told me he didn't want to do the work anymore. He then drove away leaving my house and my family without gas to cook with or heat our hot water. And of course, the water meter remains in the wrong position.

Don't be fooled by appearances - Quicksure aren't what they first seem. As a customer, it felt like they were attempting to exhort early payment from me because they didn't guarantee the quality of their work. Based on the quality of the work done on my water meter, I would recommend they try to take payment BEFORE they even start the work.

Approximate cost: $1572