They do not care. I picked up a damaged car and after leaving a number of calls which were never returned, finally heard back from the manager asking for quotes. Having sent these to him never heard anything. Again, finally managed to talk to him again and he asked me to resend quotes. This I did whilst we were on the phone. I even received an email back from him saying he would answer me in a couple of days. Guess what - that was over 2 months ago and I'm still waiting! I even sent a letter to the head company and haven't heard anything from them either. I suggest you do not use this business.