Reviews by VictoriaC2

This review is for Westpac Banking Corporation, Melbourne VIC

verified email - 02 Nov 2009

I have been with Westpac for a year or so now. Their customer service was quite good, both in-branch and call centre. Their fees are quite reasonable, better than ANZ ! The upgraded website was the best improvement. However I am switching to NAB next year. Simply because they have no monthly account fee and they have have sms banking.

If Westpac can match that, I would stay with them with no question. I will still keep the Westpac account, in case NAB doesn't keep their promise. Overall Westpac is a good bank to bank with

Approximate cost: $0

This review is for ANZ Bank, Melbourne VIC

verified email - 02 Nov 2009

I recently opened up an Everyday account with ANZ. I went to the bank to do the ID check. I had to wait for 30 mins for the service, which is standard I guess for the bank. I sat down and the lady behind the desk start processing and opening the new account for me. I applied online and had my Visa Debit card in my hand. It took her about 15 mins to find my record !! I would have thought it was a simple procedure providing I have the card in my hand. Anyway she told me to call up their card services with the self help telephone to activate the Debit card. I followed the instruction and pressed the button and the person answered the call and "Wrong dept" then put me on hold for like 15 mins. I would think their in-branch telephone would connect straight to the call centre without hassles. Anyway their internet banking was useless. Took a few days to update the transactions. I am now changing to NAB, since now they abolish the account fess and more atms. I also like Westpac, very helpful on the phone.