Don't waste your time going here, the staff can't count and are rude and dismissive. I'd give zero stars if I could, it seemed like they were actually accusing me of trying to scam them out of $1.20 - like I'd actually waste my time!

I always count the number of cans and bottles I have before returning them so I know the exact number which makes it easy for the staff. Today though as soon one of them uttered the words "We're just going to quickly count these" I knew things would go bad, I just didn't know how quickly that would occur.

One person counted the cans and got the wrong number 3 times yet was defiant in his stance that he had the right number. It wasn't until I showed him a photo I'd taken of them all lined up on my garage floor that he recounted and got the right number.

The other two lads counting the bottles had to count those 3 times in order to get the right number, then they "forgot" about the plastic milk container and two glass bottles I'd given them which would've given them the right number.

I gave the so called "manager" some constructive feedback that perhaps they ought to listen to customers when they come in and tell them the number they have (which is done for the benefit of both parties) rather than wasting my time and theirs getting it wrong multiple times. He actually had the gall to say that if I didn't like the service then I should go somewhere else.

Until their self-counting machine comes online I'd HIGHLY recommend visiting the depot over on Cottage Lane at Hackham or up at Reynella. The staff at both of those facilities are much friendlier and don't waste your time recounting what you've already counted.

After researching what new phone to buy I settled on the OnePlus 7T. Given you can't buy this in Australia I decided to buy from Becextech as I'd bought items from them about a decade ago...oh how times have changed!

They're very quick to response to any pre-sales queries you have but once your purchase has been made, forget about getting any decent level of support, you will be bitterly disappointed.

I ordered on the 05/12/19 and after begrudgingly agreeing to pay the $75 shipping fee which included free insurance I received my order on the 17/12/19.

Out of the box the phone's screen is completely faulty, a complete row of dead pixels straight down the length of the phone. I naturally contacted their support straight away, showed them a photo and asked they send a replacement express shipped so I could have it in time for Xmas (it's actually meant to be a present) but they declined.

Instead I had to waste my time whilst at work this morning organising a courier to pick up the phone to send back to them. I was told to expect that once they get the phone it will be 2-3 business days wait while they "assess the phone condition as well as the fault". Not sure why that would take 2-3 days, it should take all of about 10 minutes especially as I've already sent a picture of the fault. Once they approve the replacement they will ship a new phone out to which the normal waiting times would apply.

So thus far I'm down $800, don't have a phone and I'm probably looking at the first week of January at a minimum before I get the new phone.

I'm really not sure why they can't just express ship a new phone to me especially since the tracking info on the return shows that the phone is on it's way back to them and they also have my credit card info.

In trying to communicate with the company about this issue my latest email didn't receive a reply for almost a whole day after I sent it.

All in all this a terrible company that you should steer well clear of.

**UPDATE**

FedEx delivered the device back to the company on Monday 23rd December. I received a notification from them on the same day that the phone had been assessed and deemed faulty as expected and re-confirmed they could still ship to the same address. I thought that this might mean they would ship the replacement that day...how wrong I was!

24th December - I get an email back, they actually had the nerve to ask if they could change the phone I ordered for a different one. I told them no, I wanted the one I ordered. I asked later on in the day if it had been shipped and got a reply on Xmas morning advising they would look at the case again come Friday (today).

Come to today, I'm now being told they need three business days to process the replacement and ship it.

What a JOKE - today is the third business day since they received the faulty unit. Really not sure why it would take so long to process a replacement. Asked some further follow up questions and did not receive a response at all.

This company is a joke, if I could get my money back I'd go somewhere else but they want to charge a restocking fee on a faulty product! That's illegal under ACL and I pointed this out to them but they don't even care.

**UPDATE 2**

Becextech has now also blocked me from commenting on their Facebook page. So rather than reply to my emails and rectify their poor customer service they just bury their heads in the sand instead. Just another reason to stay clear of these clowns.

Approximate cost: $800