They were quick to respond, answered all our questions and concerns regarding sewer reline due to root damage from an enormous tree growing within metres of the terracotta sewer line and sewer mains in the street. A team of 6 performed the task and directed traffic during the operation. I was happy with the camera inspection before and at the completion of the job. The long warranty on the materials is an indication of the quality. The price was very reasonable compared to others and we believe will use them regularly for scheduled sewer inspection. Great customer satisfaction from their office.