Reviews by andrews936

This review is for BecexTech Australia, Point Cook VIC

verified email - 18 Oct 2016

I will never buy from Becextech again. after 3 months I still do not have a phone that works. It failed after 3 days, was supposedly fixed after 4 weeks, but when it returned it failed again after 2 days and I had to return. I tried to claim under their POM policy but they said the time had lapsed even though I only had the phone for a few days. They say the phone is fixed but I still do not have it back, so I don't know. The camera lens came off when I sent it back, with no use, and they said it was not covered by warranty and I had to pay. They ignore their Customer Guarantee obligations and twist the words in their own warranty. It is just excuse after excuse, Nothing is there responsibility. In my experience they do not live up to the customer service commitments they make on their website. It is all OK when nothing goes wrong, but it seems from lots of other posts they are hopeless if you have a problem.

Approximate cost: $1000

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