Reviews by antonk544

This review is for Chess Moving Australia, Sydney NSW

verified email - 08 Oct 2016

Before the actual grim details, I would like to stress that our contact in Sydney was nothing short of superb, a real asset to Chess. However, the rest was terrible! When the men came to pack, they first put the radio on without even asking me if that would be ok. They completely underpacked almost every box that they packed themselves; when we opened the boxes in the UK, one huge box had 6 mugs in it, and the rest was fresh air and packing paper. Even kitchen towels were overwrapped in masses of paper. We even found empty packing tape cylinders and waste rubbish which they kindly shipped around the world for us! During the initial survey, we were told to expect 4 boxes for our small kitchen; this turned out to be 12. To be fair, there was not much damage (apart from a shattered chair) but the underpacking was appalling. Had I known they would not be using specialist boxes for kitchen items, I would have thrown half of it out. If you use Chess, pack the items yourself to save yourself a fortune. Chess did give us a small refund for this, but when I complained about them shipping their own waste, the matter was simply passed back to the Sydney office and I was told that I had already been refunded. I was actually only after an acknowledgement of the poor service from their senior management, but this was not forthcoming. Further to this, the shipment took 15 weeks (we were quoted 9-12) and we were unable to track the shipment whilst it was en route. The guys on the day were also initially unable to get our table out of our property (myself and a friend had got it in ourselves in 30 seconds), and I was asked to help them to get it out. They were clearly not happy about having to struggle with this item. All in all, really not great service, and I simply cannot recommend them.

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