Reviews by brigittev

This review is for Hanrob Pet Hotels Sydney Airport, Mascot NSW

verified email - 29 Feb 2016

We had our 3 Chihuahuas stay at the airport location on at least 3 occasions in ONE kennel, charged per dog, very expensive even though they had given us a discount. Costing almost $800 for 7 days in ONE kennel (8 days but pick up before 9.00am, drop off before 12.00am). Whilst the staff are very friendly and helpful they are not all well educated in dealing with a problem should one arise. On one of their stays at Hanrob airport location, we had problems with one of our dogs and Hanrobs staff had no idea how to handle the situation, this involved daily emailing for advice and our holiday was spent worrying about our dog. When we picked him up, he was in a bad way with very sore swollen eyes. On the second occasion, upon pick up, one of our dogs had a bad cough and flu like symptoms it took almost 2 weeks for him to recover (Hanrob proclaim to check every dog is vaccinated for kennel cough however on the last occasion they did not contact me to find out if they were all vaccinated for kennel cough however I sent Hanrob their vaccination certificates prior to their stay). To add insult to injury, Hanrob charge per calendar day (which we were not aware of at the time) and even when you pick them up early before 9.00am or drop them off early, you are still charged a FULL calendar day. Hanrob offer NO flexibility in this area and they do not care if you complain as they feel they have the monopoly in the market for pet boarding. When we enquired about their overcharging, they said that they are entitled to charge per calendar day and they would not refund us the full days charge even though our dogs were picked up before 9.00am, dropped off before 12.00am, no half day charges are available or hourly. Hanrob are expensive enough as it is and they still want to squeeze every penny from you. The amount of dollars you pay, you expect top notch quality care, which we feel we have not received on their visits with airport Hanrob. We feel they take full advantage of their pricing structure but do not deliver the top quality care they proclaim to do. On a positive note, we have found the staff friendly and helpful but genuine, I doubt it. The prices Hanrob charge for the care given, we would rather find better quality care at an affordable rate, will never go their again. If you book your pets in, read the fine print.

Approximate cost: $800

This review is for Stop Bugging Me Pest Control, Beaumont Hills NSW

verified email - 13 Jun 2015

Hi Paul,
We would like to thank Paul Stewart from `Stop Bugging Me Pest Control' for providing an excellent service. We found Paul to be the most honest, down to earth, professional, polite and genuine person we have ever meet. Paul took the time in explaining what he does, the effects of his treatments and helped us with other pest information. He was friendly and respectful of our requirements and worked in with us in every possible way. His attitude was `nothing is a problem' and when he could have over sold us other products he didn't. We will definitely use his services again and we will highly recommend him to others. Thank you Paul, Dennis and Brigitte

Approximate cost: $209

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