Reviews by brionys964

This review is for Babyroad, Myaree WA

verified email - 08 Nov 2019

At the Perth Pregnancy, Baby and Children's expo in August I spoke with one of the staff, she showed me the iCandy Orange, as I was interested in a pram I could convert to tandem.
She told me they had 2 demo models to sell that weekend, of which she'd already sold one, and if I wanted to purchase today I would be able to pick it up at 4pm on the Sunday. Which is what I did.

It was not ready for collection on the Sunday and the staff member said she would call the next day to confirm when they could deliver it.

By 4pm Monday I had not heard from anyone at Babyroad. I phoned them and spoke with their customer service. She organised for the pram to be delivered Thursday afternoon after 1pm.

At 10:42am on the Thursday, I missed a call and then received a text message from the original sales lady to let me know "I have no room on the truck for your pram today and I don't want it damaged because it's not boxed. I can have it delivered to you tomorrow morning if that suits you". When I phoned her back she said their lovely rep would deliver it the next morning. I wasn't able to be home to which she then offered delivery on the Sunday, a week after it was supposed to be available for collection.
I told her I would now collect the pram that day, the Thursday, as I had already been without a pram for a week. I also asked for a manger to be present. She then informed me SHE is the floor manager.

When I arrived in store I said I was there to see the manager and collect a pram which was no longer being delivered. The manager didn't even have the courtesy to come out and serve me, she let one of the other floor staff do it. I did not receive an apology or any acknowledgement of the errors or inconvenience that was caused by the manager and Babyroad.

I asked the managee 3 times I to have the pram delivered because I live too far away from the store and had already driven 1.5 hour round trip on the Sunday to collect the pram.
Babyroad was a 2 hour round trip for me, with my 7 month old. Which is why I initially did not want to have to go and collect it.
I feel someone should've delivered my pram on the Monday, or at the very least made sure it would be delivered on the Thursday, as it was the manager and Babyroad's error that the pram was not ready for collection at the agreed upon time.

The manager said she did not want it to be damaged on the truck. However when I got there to collect, the pram was in a box. When I questioned why the 2 black hoods were not packaged I was told they would've been boxed but when you didn't want it delivered we would've put them in carry bags. So it was boxed for delivery?

The manager and Babyroad made it quite evident that their customers time, effort and money is obviously far less important than their own. Their solution to the mistakes/errors/whatever they made were for me to have to go out of my way multiple times, for me to spend more money and for them not to be inconvenienced at all and at no expense to themselves for their mistakes.

Their after sales service is terrible and made what should've been an exciting purchase such a disappointing experience. I won't be purchasing anything from this store again.

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