Reviews by carolina-coutinho-mccoll739

This review is for UrbanYou, Sydney NSW

verified email - 30 May 2017

I had the worst experience with them. After paying near $650 for a moving in clean, I was treated disrespectfully by the cleaning team, was charged for more hours than they spent in the place and was unhappy with the results. After calling on the same day and the next to complain about the unprofessional behaviour of the cleaner and bad job provided, I was asked to email photos of the issues which I did a couple of days later to which I had no response for 10 days. Finally heard back after chasing up twice just to be told that they needed to know earlier about the issues (I called on the day after) and had sent the email to the wrong email address - I replied to the quote email that apparently wasn't meant to be used and somehow it was my fault (this was after I was accused of looking up the consultant personal details????). I did not hear an apology about the behaviour of the cleaner at all and was told that everything was basically my fault. Worst service ever. [redacted gneeralisation]

Approximate cost: $650

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