In the last month we have used VicMovers twice to complete our move – initially to collect some second-hand furniture purchased and finally to complete our full move into our new home.

Before choosing to move with VicMovers, we researched several local (Melbourne) moving companies and read their reviews online to assist with our selection. It was important for us to engage someone reliable, efficient and no-nonsense and who was going to be very gentle and careful with our fragile items (in particular 2 glass cabinets). The VicMover reviews were hard to ignore as they ticked these boxes. It was apparent to us that VicMovers takes pride in their work and in a job well done based on their reviews – this was certainly re-affirmed during the move.

The pre-move service was well organised. Even though Amar often answers the phone mid-job, he is very organised and if he can't speak then and there will definitely call you back. He certainly makes time for you without impacting the client he is already moving.

Our first move was conducted by Jazz and Ahmed. The morning of the move they called us to advise they were running a bit late. This was a bit unfortunate however they did let us know which was appreciated. When they arrived the move was completed smoothly and efficiently. They took great care with all items and especially the fragile glass cabinets. They were even kind enough to leave one of the cabinets and our dining table wrapped with their blankets for our second move 2 weeks later.

Our final and main move at the end of October was conducted by Amar and Hadi. This move had 2 pickup locations (30 minutes apart) and the final destination (15 minutes away) – our new home. They arrived 10 minutes early to the first location which was fantastic as they could start the move straight away. They loaded the truck with the contents of a 2 bedroom apartment extremely efficiently and within approximately an hour and a half. They then collected the remaining large furniture items from the second location, again taking great care with the glass cabinets and fragile items.

When unloading our furniture into our new home, both Amar and Hadi were professional, competent and politely spoken. I took them through the house and explained where everything went. They confirmed everything was good to go and advised us there may be an issue moving our bedframe up the stairs. They discussed options with my partner and agreed to attempt moving it with his additional assistance. They were able to successfully move the bedframe with his assistance (and my dad's as well). At Amar's lead, they all displayed great teamwork and communication. Amar and Hadi protected our banister with a blanket and were extremely cautious and careful to ensure that no damage was done to the stairs, walls, banister, bedframe and each other.

The rest of our move went extremely smoothly and Amar and Hadi also re-assembled a couple of items that had to be dismantled to aid the move. Everything was in its right place and nothing was damaged. All in all, it was a very easy, well organised move and a stress-free process.

Thank you VicMovers for your wonderful service and for making our 2 moves so hassle free!

In summary:

* Great customer service, communication and friendly team
* Efficient moving service – timely, careful and professional
* Good price point – mid price range but good value
* Highly recommended