Glenn and co are prompt, professional, helpful, and do a great job. This is the second time we've used them - this time was due to an elm branch brought down by strong winds (not a safety issue, just inconvenient). I contacted them late on Wednesday when I discovered it, their phone message system with a link to place an online request was excellent, I had a response and a visit the next day, and the work was done today (Monday). Communication is excellent. Couldn't ask for better service, highly recommend.