AGG Doors

100% of customers recommend AGG Doors

Customer Reviews for:
AGG Doors

11 Apr 2024
Chris and his mate were very efficient, friendly and polite.They fixed our electric door hinge and re-aligned the door very quickly and professionally . Highly recommended.
11 Oct 2023
From the first contact to the last, the team were really great to work with. The people who answered the phone initially and organised an emergency booking for us, the constant updates with what was happening as well as the friendliness of Patrick and Cody we couldn’t be happier with the first class service that was provided to us. Patrick was very knowledgeable and helped us to understand what was going on with our motorised gates. We recommend and highly rate this company!
29 Aug 2023
Wonderful service start to finish. Very helpful on the initial phone call. Gave an assessment based on photos and had it fixed the next day!! Chris who was here on the day did a great job and everything was included in the initial price that was quoted for the site visit. Very happy!
21 Aug 2023
My garage door torsional spring was broken and contacted AGG from Google search. I was impressed with their good customer service and price quoted was reasonable. Nathan came on time, he is polite and very professional. Nathan is thorough with his work, very efficient, highly experience and skillful. He cleared up the place after his job. I'm very happy to have found AGG from Google search and highly recommended to those who need a reliable company to service their garage door. Cheers, Andrew Yeo
04 Aug 2023
Many thanks – I would like to express our gratitude for the prompt service in particular the very nice staff member who completed the job this morning.
24 Jul 2023
From the first phone call the quote was sent and accepted in twenty minutes. Pat and his mate arrived on time and repaired the damaged tilt a door mechanism within one and a half hours. Excellent work and professional service.
20 Jul 2023
Arrived on time. Quote indicated in advance and adhered to. The technician - Nick - did a great job and is a lovely gentleman. This was my first time to use this company and I was truly impressed.
04 May 2023
Within 24 hours of contacting your company my garage door was opening again. Chris, the service man, actually arrived earlier than booked, but contacted me first to confirm that it was convenient to do so. He was very pleasant, efficient and professional in his approach, replaced the motor, tracks, inside switch and remotes, and explained the manual working of the door, if I should ever need it. He removed the old motor and tracks, and left everything clean and tidy. At a meeting this week, everyone was complaining about their dramas and poor service they were receiving, when I said how impressed I was with my dealings with your company, several ladies who were having similar problems asked me for your contact details. Patricia Osborne.
22 Apr 2023
Nick provided very helpful information and delivered a quick and friendly service. Customer service is excellent. Would recommend to his service to everyone.
03 Apr 2023
Prompt courteous response and problem identified and rectified. Tobi and Josh were both very professional and know there business
25 Mar 2023
I need to change my garage door remote opener as the old one has finally broken down after more then 20 years and Nick from AGG Doors did a fantastic job. He not just changed the opener in a professional and timely manner but also provide me with a lot of pointers on how to service and maintain the garage door myself. Nick is also a very friendly guy and i will not hesitate to recommend his service to anyone.
03 Mar 2023
Dear AGG Doors, I would like to thank you for your incredible service. I only contacted you yesterday! Today I have received wonderful service from your technician Toby. How refreshing in this age of disruption to supply, shortages of both replacement parts and manpower, to receive such wonderful service. I did ask Toby if you could arrange to send me a further three remote control openers for the doors. Toby has given me instructions on how to tune them in. Again, my most sincere thanks. Christina MacGregor 15 lakeside Drive Lower Plenty 3093. Cheers, Chris
01 Mar 2023
I have problem with my garage door, then NICK F from AGG Doors came straight away to fix it. I am so happy to meet Nick F as the Technician of AGG Doors. Nick F is very knowledgeable about fixing the problem. He is very friendly, nice looking guy and very helpful. Thank you Nick F, you made my day. Josephine Brighton East
25 Jan 2023
My driveway remote controlled gate would open but not close on an ad hoc basis. Dealing with AGG Doors was and open and shut case of simple good service, quick efficient quoting and a new installation that was done exactly when promised. These days good service is refreshing and reassuring and that's what AGG Doors delivered, thanks especially to Arthur and Wilbert who made it all happen.
16 Dec 2022
Good job and excellent service. I recommended them.
13 Dec 2022
Cheryn, thank you very much for the prompt and efficient service/repair of my garage door. Wilbert was pleasant, respectful and very competent in his work. I have sent payment directly to your bank account. Thanks again and have a great Christmas.
18 Nov 2022
Top notch service by Cody and Pat! They not only fixed the problem with the garage door but also took the time for a thorough examination of motor and fixed various small issues. They also patiently explained things that we should look out for. The garage door is working superbly - better than before! Very impressed with the level of customer service and would highly recommend AGG doors to others.
18 Nov 2022
Thank you for the great work, the garage door looks and works fabulous, very happy customer.
14 Nov 2022
AGG and in particular the technician Nick were fantastic! I had been dealing with B&D directly who were frankly just an absolute pain and for a large company out of touch with the needs of their clients but AGG were unbelievable and I will definitely be using them in the future and be recommending them to everyone.
11 Nov 2022
Prompt and great service from start to finish.
10 Nov 2022
Prompt and efficient service, turned up on time and every member of staff we dealt with was both pleasant and knowledgeable. Would not hesitate to recommend.
27 Oct 2022
Nick was great to deal with Arrived ahead of time and had new garage door motor installed in no time with no issues New motor is great and very quiet Would definitely recommend and AGG Door again
19 Oct 2022
Nick W attended promptly and he repaired our garage door quickly which was very much appreciated. Nick explained what had happened and how to reduce the risk of it occurring. Nick was professional and courteous. I would highly recommend Nick to anyone.
20 Sep 2022
Would absolutely recommend them. I contacted them on a Friday to replace a burnt-out motor for my double garage door. I immediately received a response by a charming, caring lady, who undertook to have a staff member with me on the Monday. He arrived on time & in a helpful & efficient manner replaced the motor within 30 minutes. I can recommend this company to anyone & give them five stars.
15 Sep 2022
Excellent, prompt and professional job to replace our garage door from start to finish and the installers were fantastic. Very happy with this whole experience and would have no hesitation recommending them friends.
15 Sep 2022
Excellent service, prompt site inspection and actioned repairs to loading bay doors efficiently and within specified timeframes.
15 Jul 2021
Absolutely perfect service, prompt, efficient and friendly Thank you
15 Jul 2021
Prompt, friendly and very efficient service
13 Jul 2021
I received politeness and courtesy in my calls and a most adequate response. Many thanks.
01 Jul 2021
My husband and I were very impressed with the prompt service from AGG Doors. As for the technician Frank, we cannot speak highly enough. A thorough and most polite gentleman, who knows his job which he proceeded to do as quickly as possible. Thank you so much Frank. We would highly recommend his services.
01 Jul 2021
So easy to deal with. Arthur was very helpful on the phone, and he was able to book us in first thing the next morning. We've just bought our house, and this experience made moving in so much easier! The people who installed the door were very quick and polite and took the time to explain how the machine worked at the end!
25 Jun 2021
hayleym1 from Carnegie
Communication and professionalism were thorough and excellent. Will definitely use again and recommend to others. Thank you!!
25 Jun 2021
Good quick service, remedied all my concerns and did an excellent job. Would recommend.
25 Jun 2021
Very good. Kept up to date with appointment times. Repairers arrived on time. Both Chris and Beau obviously know their business. Jobs completed quickly. Both keen to ensure everything working correctly before leaving. 10 out of 10.
24 Jun 2021
Prompt professional service with appointment times confirmed. Was able to have repaired garage door ensuring security for my home. Thanks to the friendly technician for completing work whilst being questioned by my two 5 & 6 year old grandsons! Very happy with service provided & options that were explained so I could make choices that I felt were the best.
24 Jun 2021
Efficient, prompt and friendly service
20 May 2021
Excellent Customer Experience from one call and picture text message- I was given an immediate response and convenient appointment time taking into account my working schedule. Estimated outcome and price, with no surprises on the day. Luke the technician was professional, thorough in his explanation and provided excellent skilled workmanship. Thank you for your urgency and I highly recommend AGG Doors to everyone.
19 Mar 2021
This is the second time I’ve had to have the garage door repaired and again I used AGG doors. Not only where they friendly and courteous and made me feel like they really appreciated my custom, Malcolm who came out to repair the door was very professional and had a great attitude and a great work ethic...Thanks AGG, Malcolm and Josh who took my initial call.
15 Feb 2021
I was most impressed by the whole experience. The initial phone call was great, I was booked in promptly and quoted quickly over the phone. I later received reminder emails the day before the service was rendered. Luke was the serviceman who came to my house. He phoned to tell me that he was 10 minutes away on the day and arrived promptly. He was a polite young man who attended to my garage door promptly and was a pleasure to deal with. I couldn't be happier with the service. A great experience. I would highly recommend AGG
15 Feb 2021
John came to do a service on our garage door. We were very happy with his work, his informative and efficient approach and excellent results! He is a great service technician!! We have used AGG several times and very happy with the service received!
15 Feb 2021
Prompt service and technician Nick was very courteous and helpful.
05 Feb 2021
Malcome was the best ever service man ,the working of the door has never been smoother and quiet.clearly Malcom has a professional approach and is one of those who take pride and has the approach it must be right and to his satisfaction.well done.
04 Feb 2021
An excellent experience from my first phone call through to the visit, efficient and so helpful. Highly commended. Thanks to Frank and Kirsten.
27 Jan 2021
Arrived in a timely manner with a pre-arrival text as a warning. Serviceman was friendly. Installation was efficient. Post installation instructions were clear. He was prepared to answer my questions. All-up-fantastic!!
19 Jan 2021
I called AGG to have a broken spring replaced on my panel-lift door. An appointment was easily made and a technician came and replaced the spring, on time, and for the exact price as quoted in the original phone call. Great job all round. Thanks! - Chris B.
19 Jan 2021
We received a call 10 mins before arriving & the technician arrived as planned & completed the work in around 30-40 mins .He was well presented & appeared to be very professional in his work .I would give a 9.9/10 as no one is perfect but I could not find any fault .Very happy thanks David
19 Jan 2021
Excellent experience from booking, to confirmation to the service. All very professional Overall very satisfied with the whole process
18 Jan 2021
roberts576 from Mentone
All communications phone/email were prompt and informative. The technician did a good job of installing two new optical reflectors. It rained very heavily later in the day after installation, but the reflectors functioned perfectly. So it would seem that the problem has been resolved. Only one day has passed, but I am perfectly satisfied with all aspects of the job so far. High level of overall satisfaction.
15 Jan 2021
Technician arrived on time with text message just prior to arrival, good friendly service.
15 Jan 2021
very helpful technican.Door now working okay
15 Jan 2021
Good Quality and quick service. Malcom is an experienced, helpful, cooperative and diligent worker and gives an exceptional name to your company. He takes care with his work and our new system for our garage door is much more efficient than before! The service from the call centre was also of good quality. Overall, amazing and great quality service.
15 Jan 2021
Excellent customer service and quality workmanship.
15 Jan 2021
the technician arrived on time and called before hand to let me know how far off. the work provided was quick and thorough to fix the faulty roller door.
14 Jan 2021
I was very satisfied with every aspect of my experience with AGG Doors. I called on a Thursday afternoon to say that a spring had broken. I spoke to Nica and she was extremely helpful. She provided me with clear directions as to the photos and measurements that were required and she organised a technician to attend my property the following day. The technician arrived at the designated time and was thorough in his work and friendly. Both the technician and Nica provided excellent service. The door has worked perfectly since the repairs.
14 Jan 2021
The phone booking interaction was pleasant, efficient and a 'happy to assist' attitude. The technician Thomas was very knowledgable and gave good advice on the way my door operates. The door is working well, thanks.
14 Jan 2021
Customer service leading up to the visit was very good. The technician was very polite. Later on I thought I should have asked for the other garage door to be serviced as well. The technician didnt ask if I wanted the other door serviced as well, however I probably should have suggested it anyway.
14 Jan 2021
Very satisfied with the the service. The guys did all they could do to get my service done as quickly and efficiently as they could. They gave me great advice and explained everything I needed to keep my garage door in top condition. 5 star service from start to finish
27 Nov 2020
Excellent over the phone service. Was so helpful and the problem was fixed via phone instructions in a jiffy. Thank you so much.
24 Nov 2020
My call was handled promptly, my questions answered and the appointment was made at my convenience. The maintenance team arrived promptly and carried out the work professionally. They also provided me with advice as to the ongoing maintenance of the door. I was extremely happy with the service.
24 Nov 2020
Fantastic service. Quick follow up on the phone from a friendly helpful team member, clear communications, great service call from Luke and post service contact. The team has done a great job. Thanks to the entire AGG team - fast, efficient, friendly. The cars can be tucked up inside now :)
16 Nov 2020
Efficient and helpful service from start to finish.
16 Nov 2020
we use AGG for our two factories and home .So far, happy with the service and products supplied Thankyou
16 Nov 2020
kathleenm9 from Cranbourne
The service was impeccable. I received a text message alerting me that the technician would be arriving soon, he then called me to let me know he was on his way. He arrived, completed the repairs without trouble, took payment and was on his way. No problems
16 Nov 2020
I had the greatest experience with AGG Doors from the first phone call through to the guy that came, to fix the switch can not fault.
16 Nov 2020
Prompt, efficient service, excellent communication and updates
16 Nov 2020
Garage door repair. Phone response prompt and efficient. Appointment made. Good follow up to remind of appointment time. Two tradesmen arrived on time with phone call to me just prior to arrival, to confirm. Repair work and maintenance checks completed professionally. Overall I highly rate my experience with AGG Doors. John
16 Nov 2020
Good courteous and efficient office staff booking visits. First visit did not fix problem but he did warn me may not work and need new motor. After initial disappointment that it only lasted one use second visit installed new motor and now working much better. New motor is quieter faster and more remotes so much better
16 Nov 2020
Service was prompt, efficient and outcomes were exactly what we desired. Satisfied customer with a problem that was fixed within days.
28 Oct 2020
Made initial phone call was told when Service person would call out to repair. Arrived at allotted time and gate was repaired. Happy with service and gate is now working thank you
28 Oct 2020
We had a door motor replaced through old age. The phone contact, follow up for available appointment times (,which were within 1 or 2 days), and serviceman calling 30 mins before arrival all worked perfectly. No fuss installation of the motor assembly etc., all went extremely smoothly, and we had a working door again in quick time. Really good service.
28 Oct 2020
Initial phone call to book a service was answered promptly and politely, suitable appointment made. Service person was a bit late but did phone to advise his time of arrival. Service person was polite and carried out the service, the motor is worn out and needs replacing so the problem of intermittent stopping & starting still exists but I was advised this would be the case. I will seek a quote for replacement of door & motor as soon as I am able.
20 Oct 2020
I had faultless service. I called you because there was a sticker on my alfunctioning door with your number on it. Nica had the service records for the motor at hand, quickly determined that I needed a new motor, and gave me a good price for a garage door motor as well. 1 call, a couple of photos and I was sorted. Beau was here right on time, within 2 business days, everything was fitted and working perfectly within 3 hours. The service was faultless from start to finish
20 Oct 2020
I was very pleased with the whole service of AGG Doors from start to finish. The person I spoke to to advise of my problem was very helpful and very professional in the way he handled my call. Also the technician that came out to fix my garage door was very nice and informed me of what to do in future. I have had no problems since it was fixed. Should I require a new garage door in the future I certainly will choose AGG Doors
20 Oct 2020
With my first call to AGG Doors, I was greeted by a friendly & professional staff member, who ensured they had all the details of the problem, including photos. Even though there were no technicians available that late in the day they ensured that I had an appointment early next day even though it was a Saturday. The technician gave me a reminder call and arrived in the specified time frame. Luke the technician was friendly & professional, explaining & fixing the problem. He recommended installing a new motor, and given that the current one was over 20 years old I was happy to have it done that day without a further call out. Luke was also generous with his knowledge and time, explaining how to maintain the roller door
20 Oct 2020
I had arranged a repair callout from another company but they couldnt make it. So when I called AGG I was keen to get the job done. They scheduled Frank for the next day. Frank came on time and got the repair job done quickly. I wasn't at home at the time so I called him to get a rundown on the repair and the cause. It all went well.
20 Oct 2020
Excellent service right from responding to my initial phone call to installing the door closer
09 Oct 2020
Service of our garage door. Very reliable, prompt and friendly. Proactive with information on service visit. Door is working perfectly. Thank you.
06 Aug 2020
Our service mechanic was very professional and in discussions with him I understood what had to be done to fix the problem. I also questioned him on basic maintenance i could do and he indicated what I could do. I would without hesitation recommend AGG DOORS to anyone wanting a repair and maintenance service. I will have my door serviced now more regularly with AGG DOORS.
06 Aug 2020
Service was satisfactory to meet my needs
06 Aug 2020
I had my garage door serviced. The technician was very knowledgeable, explained what he was going to do, and then re-capped again what he did. Good advice as to how I can maintain the door, and what could go wrong in the future was a seamless experience from booking to service as well as great advice
31 Jul 2020
Very prompt service and a very nice young man called Beau came and was efficient and very nice
29 Jul 2020
Fantastic and efficient services. Would recommend to anyone.
27 Jul 2020
Excellent reliable on time, very friendly. Would highly recommend this company to family and friends
24 Jul 2020
The turnaround time was excellent. The people with whom I spoke on the phone were always courteous and friendly, and offered very good advice. The men who came to the house to repair my garage door were efficient, and helped me to understand the problem as well as how the door could be fixed. Excellent service!
23 Jul 2020
I rang your company to explain the problem I was having with the garage door That same day the appointment was made for the technician to come the following day. He was friendly, efficient, and genuine in explaining the options on how to fix the problem. I have recommended your company to family and friends. Thankyou.
21 Jul 2020
Very pleased with the whole process from initial contact to installation of garage door motor and remote. It was helpful to have an immediate quote which enabled me to make the decision to proceed, and the follow up re appointment time was also appreciated. The technicians arrived on time and were courteous and efficient. Would definitely recommend.
21 Jul 2020
Malcolm arrived on time upon inspection he deemed the old motor was defective & installed the new unit much to our Satisfaction we were happy with the outcome & will hire AGG again
17 Jul 2020
My experience with AGG Doors was faultless. Thanks guys for a very professional prompt job shall recommend you to family and trade colleagues happily. Many thanks.
16 Jul 2020
Phone called answered even on a Sunday Service great and technician was great
14 Jul 2020
The service was prompt, friendly and efficient. Importantly, the service team turned up on time and sent through advance notice of their impending arrival by SMS. This is very important when you’re juggling other commitments! The work itself was thorough and completed without delay.
14 Jul 2020
Very satisfied, prompt service, plenty of communication regarding when technician would arrive. Door works well now.
14 Jul 2020
Our conversation with your office person was productive, explanatory and isolated the problem with our door. Beau attended on time, was efficient in completing the replacement of the two springs and offered helpful advice with regard to future servicing of the door. The door is working well now and I have referred your company to our next door neighbour for a maintenance service.
14 Jul 2020
All positive. Information provided over the phone was clear and helpful. Beau visited our place and was on-time, knowledgable and did a good job installing a new opener.
14 Jul 2020
My experience with AGG Doors was fantastic. From the first initial contact, an appointment was organised and kept me informed by email. As I am a single mum the service man (Luke) was on time and very helpful in explaining what is required. He installed the new garage motor, took away the old one and cleaned up after himself. Very happy with the service. Definitely recommend AGG Doors. Fantastic Service!!
10 Jul 2020
All up it was a great service from initial phone call right up to the technician arriving. Nick was great at explaining the issue and getting my garage door working again manually. Nick pointed out a crack in the roller bracket and highlighted it was too dangerous to use the Motor and also the door was on its last legs and needs replacing. I kind of expected him to say that as it is a very old rusty roller door . Nick gave me a high level estimate range of what it might cost for a new door and I have asked for an official quote to have it replaced. Look forward to receiving the quote and hopefully getting a new door . I would recommend you guys (especially Nick) to anyone Great experience, friendly and informative staff
09 Jul 2020
All contact was easy and helpful. The technician phoned and advised the arrival time and how long the job would take. Gave helpful advice for the ongoing care of the doors. It was a positive experience
08 Jul 2020
Your staff were very friendly and professional and provided great advice.
07 Jul 2020
Friendly, efficient and on time arrival. Good communication
07 Jul 2020
We had a truck back into our roller door, we phoned aggdoors and they were out in under 2 hours, the door fixed promptly and the tradesman did a good job and was very friendly, would recommend aggdoors, thanks for prompt service
06 Jul 2020
I enjoyed the good service from AGG Doors from my first call to service completion. Very good follow-up system and they kept informed all along. The garage door has been fixed now with a new replacement motors installed. The technical was very competent and friendly. I am very pleased with the overall experience with AGG Doors. Well done!
06 Jul 2020
From the time my call to AGG was placed it was a professional service. An email, reminders and pre-arrival call where all there so as to ensure there was a smooth line to fixing our issue. The technicians arrived within the time line allocated. Fixed the problem in no time. Where back in business - no manual up and down in the rain now - thanks AGG for the great service we have no issue in recommending you to anyone who needs their garage door looked at! excellent service all round
06 Jul 2020
Very prompt response, great communication as to arrival time, technician very capable and polite towards my elderly parent. Overall, I was very impressed from start to finish. Thank you.
03 Jul 2020
Very happy with the service. AGG was able to arrange to fix issues quickly and their service staff arrived on time and are friendly.
30 Jun 2020
Initial contact was prompt and professional, with a booking scheduled for the next business morning (8 -10a.m Monday. The technician arrived as scheduled after he had placed a friendly courtesy call to advise he was about 15 minutes away. He was able to very quickly identify the issue with our roller door, and set about just as quickly correcting the problem. We were also provided with some simple tips and advice re: maintenance. After a couple of technical issues with eftpos beyond his control, a call was placed to the office to arrange payment (as quoted) over the phone. A receipt was provided by email shortly after the technician left for his next job. Many thanks for the professional courteous service we received from all we encountered at AGG Doors We'll definitely access your help again in the future, and highly recommend you to anyone seeking the services you offer.
30 Jun 2020
The whole process went smoothly & Matt who replaced the motor was excellent
30 Jun 2020
The initial contact with AGG Doors was pleasant, helpful and assuring.... An appointment was made within an exceptional timeframe with Nick attending my property to look at my problem.... Within minutes he recognised two issues I had with my garage door not functioning properly..... He showed me the issue with the cabling which was in very poor condition..... Within 40 minutes he had the two problems fixed and took the time to explain the care required to maintain a good working order garage door..... Nick is pleasant, knowledgeable and certainly a great asset to the company - Thank you AGG Doors for a great all round service .....
30 Jun 2020
Great service and a great installer Bill. A great company to do business with, from start to finish.
29 Jun 2020
Absolutely I would recommend this business, they were fantastic, fast efficient and professional. Matt the technician was so prompt and called saying he was 15 minutes away, arrived and we gave each other a heel clap and an elbow to elbow greeting instead of a handshake, was friendly and gave good advice and showed interest in his work! He’s an asset to your company! I will recommend your company to all the other owners in my building when they need work on their garage doors and motors! Thanks again regards Paul
26 Jun 2020
Highly recommended, I had a problem with my garage door opening and Arthur took the time to help me fix it over the phone. Arthur was very helpful and knowledgeable, I was able to fix the garage door with Arthur guiding me through the process. I can't thank Arthur enough for taking the time to help me. I highly recommend AGG doors, the team is very helpful, efficient, quick to reply and offer fabulous customer service.
25 Jun 2020
Very happy with total experience, prompt, professional, and very experienced. Had an emergency break down on roller door at holiday house, at a time I could not attend, but my young son was there, so I called your office and they provided a quote , arranged time to attend ( arrived as advised ) and fixed the issue providing maintenance advise as well. Because I was not on site account sent through ( a leap of faith now days) I paid immediately. Whole experience was trouble free.
25 Jun 2020
Excellent service we were kept up to date with the process from the first call, techs were on time. The garage doors is working well, however due to its age (approx 30 years old) we have been advised the motor and or the springs will soon need to be replaced. Thank you for the prompt service.
25 Jun 2020
Initial phone call was good. The technician was good an happy with work completed. Explained issue with roller door and will be planning to replace in near future.
22 Jun 2020
the technician rang me for ETA, Arrived on time and was very professional.
16 Jun 2020
Initial contact to AGG was initiated by phone by myself. Operator was somewhat hesitant as to whether AGG could provide the necessary parts. Bill and his assistant attended my premises, fixed my door opener, no drama, repair carried out very well. All seems good now with the opener. Thanks AGG, a job well done.
16 Jun 2020
carlyw4 from Burnley
Awesome work. Thanks Nick. Best looking garage door on the Peninsula!
12 Jun 2020
I am satisfied with the overall experience with your company. The installer was prompt and efficient
11 Jun 2020
reliable communication re booking and Chris came during specified time - much appreciated
10 Jun 2020
Nick F came to my house to repair my garage door. He arrived early (yeah, early) was quick to fix the problem and explain what he had done and what I could do to prolong the life of my door. He was also a great guy, funny, personable and professional. An asset to AGG.
10 Jun 2020
My sincere appreciation for both the fantastic customer service and the quality workmanship, with special thanks to Matthew. The initial phone call, in the wee hours of the morning, was a pleasant experience in itself, particularly with the help provided. I was impressed with Matthew's work ethic and his need to "get things right", his words and not mine. I would have no hesitation in recommending AGG Doors if and when the occasion arises. Kind regards and many thanks again, Chris McKean June 10, 2020.
05 Jun 2020
Prompt and efficient service all the way from the person taking the call to the gentleman who done the installation. Very happy with the results. I will definitely recommend AGG Doors.
04 Jun 2020
Staff very friendly and professional
04 Jun 2020
The whole experience was great. Friendly on the phone and in person. Very helpful and knowledgeable. Great service!
04 Jun 2020
I had contacted josh for a quote, and also booked through him, Matt came to install the garage motor. Both very nice to deal with and very professional.
03 Jun 2020
Great service with competent and friendly technician made for a very satisfactory job. Many thanks A very satisfying experience
01 Jun 2020
From the time we contacted AGG Doors they were professional and punctual, the technician Chris fixed our tilt a door competently and gave us some advice on maintenance, from our experience we would certainly recommend AGG Doors to anyone that has an issue with their garage door.
27 May 2020
I am extremely happy. I rang Monday and had the job done the very next day. Nick who was the technician was happy, friendly, quite handsome and knew exactly what he was doing. He did a great job, and my roller door is working perfectly now. I will highly recomend AGG. Thank you for your care and service.
27 May 2020
After the installation of my b & d roller door, I had a shelf removed close to the door to enable the door to lift up a further 20cms. I was advised by the installer, Luke that they would return to do the adjustment. I called the office to ask for an appointment and within a few days, Matt, your very competent tradesman who had done the quotation, arrived to adjust the door. After making the adjustment, he showed me the instructions booklet to enable me to make any further adjustment. Thankyou Matt and AGG Doors
25 May 2020
Great service.. from the 1st phone call to Arthur .. to Nick who arrived on time and fixed the gate in record time. Price was exactly what you quoted . Would highly recommend to anyone
22 May 2020
The most recent experience, like those previously, was very satisfactory. Our requirements were accurately assessed and the work was carried out expertly and successfully.
21 May 2020
Boys who put in motor were very effficient & friendly
19 May 2020
Technician came at agreed time, he was easy to work with. We are very happy with the changeover to a new unit.
18 May 2020
Very pleased with ongoing service and support Have been a very happy client for many years
18 May 2020
Excellent service, prompt and knowledgeable service technician. Fixed our remote issue and completely serviced the garage door. We would certainly use you again and highly recommend AGG Doors One happy customer!
15 May 2020
Brilliant and super quick. Frank arrived when he was scheduled to fix our door and was really nice. Perfect is the only thing that comes to mind.
14 May 2020
Reliable, on time, nice service man wh explained clearly. If or when I need a new motor would not go anywhere else. 14 Penley lane Sandhurst
12 May 2020
Great customer service, very prompt replies to messages sent with photos of the issue, clear cost out lined before booking the service. Technician called 10 minutes before arriving and we very pleasant and was pleased with the preparation work I had done. Asked lots of questions about what had happened and explained what he was going to do. Happy for me to go back and work and called out very politely when needing me for any queries he had. Explained and showed me the work he had completed and tested the door a number of times to make sure I was happy. Left no mess. He also clearly explained the new billing process and said to check the spam if the receipt did not come through. Fantastic, same day service from a very polite technician. Happy to have him at my home to fix the roller door. Initial phone call was also a very good experience. Have used you in the past a number of times and have always had excellent service. Thank you.
11 May 2020
Friendly reliable honest helpful service. Every thing was great.
08 May 2020
Nick came out to assess our job told us exactly how much would cost and what was needed - Josh came down instantly to help Nick and get the job done. Great blokes - really happy with the service we received Would recommend and use again!
08 May 2020
Initial phone call was very professional and appointment made for following day for technician to visit. Photos of door requested by SMS. Technician phoned half hour prior to arriving and he was very good at explaining problem and solution. Very satisfied with whole experience. Recommended AGG to my son who then had his garage door motorised the following day by them. The motor was replaced on our door and we are very happy with replacement. Advice given about servicing of door, operation and guarantee. Very comprehensive. Ease of payment with credit card and receipt via email. Would recommend you again. Thankyou for such prompt expert service Thankyou for making this an easy process
08 May 2020
From the first call Aggdoors provided exceptional serve. The serviceman Matt arrived on time and was exceptionally courteous. He provided great advice and the best options for repairing our garage door. He was finished in the nominated time. The total charges for AGGDoors service and parts were about $500 cheaper than other quotes. I will use this company again.
07 May 2020
The initial contact was via internet (Lara). Our experience was good and an appointment made for a visit. Frank L. was the serviceman that attended (on time). He was most friendly and helpful and was able to fix the problem. Our whole experience was good and we would be happy to recommend AGG to other Residents living in our village and friends etc. outside. Thank you
06 May 2020
My garage door had scratch marks on the panels. The two tradesmen saw the chain problem. Fixed it then explained why it happened. they then serviced the door. The complete job took less than half an hour. Greatly appreciated. happy wife , happy life
06 May 2020
Pre phone call & arrived on time friendly service technician & answered all questions with professionalism
04 May 2020
All done with great efficiency. Your tradesman was most pleasant and helpful. Thank you very much.
04 May 2020
I'm very happy with your fast response to my phone call. Your technician done good job. Seems to me he is very experienced . I'm very satisfied. Thank you.
04 May 2020
Very professional and great service and friendly Especially the employees they have working for them I would definitely use them again I would also recommend them, great job The whole experience was great thank you
04 May 2020
Initial contact via phone was excellent and the technician was able to work out what was wrong with our garage door mechanism after being sent images. We were able to get a service the next day and the technician was prompt (arrived ahead of time but gave us notice via text message). He did an excellent job and the door is now working well again. We would use your service again. Excellent experience and service. Very pleased!
01 May 2020
Punctual arrival, courteous service, friendly and efficient. Many thanks for an excellent service
01 May 2020
Very professional and friendly service. Tom was efficient and took care to adjust my gates to best performance.
28 Apr 2020
My fist call to Agg doors was handled well. The technician knew what he was doing and completed the work well. He was polite and knowledgeable about the product. Also the company arrived within 24 hours of my call. I am very happy with the whole process. Regards Robert
27 Apr 2020
Very professional and friendly, josh and the young man with him were so nice and the gate was fixed straight away, I would absolutely recommend them to everyone, . Thanks again great company
27 Apr 2020
I was very happy with the service especially given update on time frame technician could visit. Also happy with the technician. He was pleasant, friendly and professional. I wish there were more tradesmen like him in other industries. Thank you Johanna Wyngaard
27 Apr 2020
Up to this point i am very happy with the service. Appointment was confirmed, technician arrived on time and was very thorough and courteous when he was on site. I hope the complete process is just as positive.
24 Apr 2020
Arrived at the nominated time, provided some helpful advice and then solved our problem.
24 Apr 2020
I was most impressed with everything from start to finish. Although a slight hiccup with the office changing the arrival time and not passing this on to the Technicians. I had to drive down from Torquay to meet with them so a huge shoutout to these amazing guys for waiting for me. They did an outstanding job and were most professional and polite. The main technician’s name is Bill and unfortunately I didn’t get the name of the other guy. These guys went above and beyond.
24 Apr 2020
All aspects were very good from initial contact, pricing, organisation of the visit and the work completed by the tradesmen.
24 Apr 2020
Polite and efficient, excellent service.
23 Apr 2020
I found your service very good in every respect. I look forward to the completion Bill he was quick efficient and informative
23 Apr 2020
I am happy with AGG Doors' service. The technicians are knowledgeable, on time, and professional. The office staff are helpful. Correspondence and paper work are timely and accurate.
23 Apr 2020
Receptionist was very helpful. The technician was great, helpful, explained everything and was very friendly and courteous. The garage door is working just as good as it was when first installed.
23 Apr 2020
It was a highly professional service from all the people I dealt with at AGG Doors.... It was fantastic...
23 Apr 2020
Excellent service provided by your repair man. Lots of good advice regarding future care of door to maintain its longstanding good function Very satisfied with your service
23 Apr 2020
The service I received could NOT have been any better. The technician (Nick) was on time - very helpful and professional. Was told on the phone what the problem was and that the system could be fixed rather than having to be replaced. I would definitely recommend this company Sandy (Hallam)
23 Apr 2020
I rang on Monday about our spring on the roller door broken. They were very helpful and booked a technician for the next day. Matt rang to let us know he was running late which was fine. He was very nice and completed the job and cleaned everything up.
23 Apr 2020
Excellent service and results
23 Apr 2020
as a first time user, I was pleasantly surprised by the service I received from AGG Doors. They kept me updated and arrived when they said they would. I would definitely use their service again.
23 Apr 2020
The service was very efficient and inexpensive
23 Apr 2020
AGG Doors is always offers me a best service. I am very appreciated for their help. All staff from reception call to men who comes to my door doing the job are all very kindness and they always try their best and come quick to help me, AGG Doors is the best one I always can trust
23 Apr 2020
This is the 2nd time we have used AGG Doors and can say that the overall satisfaction and experience is excellent. From customer service of the booking to fix the job via the chat portal online to the technician fixing the job and the follow up afterwards. Great service guys!!!!
22 Apr 2020
The specification by Bill (I think) were done quickly and with consultation with us. The appointment was made for 9.00 pm and they arrived bang on time.and finished 5 hrs later (I think) they never stopped for lunch. The actual new double garage door was done by 2 young guys who new what they were doing. Well done To all the staff involved. Thank you Les Hazlehurst
22 Apr 2020
Fast efficient and very friendly service. Great attention to detail and would recommend As previously mentioned from the start when contacting office through to finish everything was handled professionally and happily. Very pleased
22 Apr 2020
Process from start to finish was exceptional. Technician was professional, experienced and a delight to deal with. 10/10. Garage door is working better than ever. Will use your company for service of the door in future & will recommend your company
22 Apr 2020
22 Apr 2020
Then whole experience was great. The initial operator was polite and informative and the technician contacted me prior to his arrival, so I knew what time to expect him. He explained all my options and I proceeded with the purchase of a new motor, which was installed prompted. He was polite and courteous.
22 Apr 2020
Professional, polite, knowledgeable, tidy and Helpful. From the Initial Emergency repair phone call, subsequent follow up booking communication, to the garage door motor replacement , every AGG employee was fantastic. Matthew who installed the new door motor was efficient and polite. Great job. Really happy with motor recommendation by AGG installers.
22 Apr 2020
Fantastic service. Tom was delightful to deal with and fixed my garage door quickly and efficiently for a reasonable price. He showed me where it was broken and explained to me what had happened. I certainly would recommend this company if you have a garage door problem.
22 Apr 2020
We were very happy and impressed with the promptness and service we received from your guys. They were on time, polite and nice to deal with. I would have no hesitation in recommending your company to any of my friends and relatives.
22 Apr 2020
felicitym11 from Highett
Service was really good. The staff that attended were polite and punctual and attended the issue in a quick period of time.
22 Apr 2020
We were very impressed with all aspects of our experience from the initial phone call to the installation of the new motor we required. The installers were polite, likeable and efficient. We are extremely happy with the end result. Considering we contacted you only from a google search we were extremely happy with all our dealings with the company
22 Apr 2020
Professional and reliable team provide good service
22 Apr 2020
Prompt, friendly and good value service. Very pleased with the professional approach and the quality of the work, thankyou.
22 Apr 2020
Prompt service on the next day and an early morning visit, so that I could get on with the rest of my tasks. The serviceman also gave me advice on how to lubricate the tracks myself.
22 Apr 2020
The technician arrived at the arranged time, he explained my options of repair or replacement without bias, he was friendly and very professional. The job was not an easy one but he did it in 45 mins, set everything up and demonstrated the controls and even sprayed the tracks. He was a great advert for the company.
22 Apr 2020
Excellent service at a reasonable cost
22 Apr 2020
Experience was exceptional. Nica asked for pictures to get a good idea of the job. Frank came the next day, rang to say he was on the way. He seemed very experienced and did a great job. Thanks
22 Apr 2020
Service very good ,,arrived when they said they would ,the staff were excellent, polite and professional,highly recommend your company.........
22 Apr 2020
My initial phone call was very helpful, and the person on your end of the phone was also reassuring and informative, and particularly patient as I had no idea of what to do. The person on the phone guided me through how to find the number of the Merlin Unit and other details they needed. On the day of the Service call the Technician (Frank) gave me a courtesy call half an hour before he arrived which was extremely helpful as I had to drop children at School. When Frank arrived he was very courteous, in helping me understand the problem with my garage door, and explained fully what was the problem, and costs involved in replacing/fixing the motor (the circuit board in the motor had malfunctioned). I needed a new motor. Frank set up another suitable time and day with me to come back an install the new motor. Frank again gave me a courtesy call before he arrived. He was very efficient in his work, knowledgable, and friendly at the same time. Once Frank had installed the new motor, he patiently went through all the instructions on what to do if I encountered any other problems, and explained to me the use of the 'hand held' remotes, the remote on the wall, and the hand release mechanism for manually operating the automatic roller door if necessary. Frank also Serviced the Tracks on the automatic roller door whilst here, and when questioned he filled me in on when the door, tracks, and motor should be serviced. Frank also offered to take away with him all the old excess materials from the job, which was a Service I really appreciated I can totally recommend Frank.... and may ask to have him come back for when my service is due.......
22 Apr 2020
Very happy with the quality equipment provided as well as fantastic service.
22 Apr 2020
I was very impressed with AGG Doors from the initial phone call through to the completion of the work. A friendly, helpful and confident team, with instant service, communication and excellent work. The new garage motor is working perfectly. Thank you.
06 Feb 2020
From the start of our phone conversation till the end of servicing my garage door, it was "A" grade quality and professionalism all the way. Nick F the technician was absolutely brilliant!! I will definitely use AGG Doors in the near future. Thank you for a pleasant experience.
06 Feb 2020
Prompt, well mannered, explained things really well, and ( I know it sounds weird to say) a good sense of humour
06 Feb 2020
Rapid response, fast repair by technician. Very happy with result.
06 Feb 2020
Mick was friendly and effecient. He got to work immediately, knew exactly what needed to be done and got our door working again. He also gave us tips on maintaining it - what to do and what not to do (I'll be using silicone spray on the moving parts as you suggested Mick, and not grease). Mick also went that extra mile to ensure that our sagging ceiling would not foul the door winder as it had been since some heavy rain (something I hadn't noticed), which I really appreciated. All working well now, appreciate your work Mick.
06 Feb 2020
When an electrical problem caused our gates to remain shut, we were referred by ATA to AGG. Sasha rescued the situatation and opened the gates. He was efficient and helpful. Yesterday, Sebastien came to install a new board. He also was pleasant and did a good job, explained about the new remotes etc. Josh has also been helpful whenever I have called. I would recommend AGG Doors to friends and family. Thank you. Vivien McCarthy
05 Dec 2019
We had a tilt double garage door that had been operating erratically for several years and decided to have it fixed. I tried several places but without luck. Then I found the web site of AGG Doors and Nick came out quickly. He dismantled it on the spot, showed me the problems and what we needed to do. When I booked it in for repairs, Nick and assistant Travis came out on time and renewed the whole tilt mechanism and put in a new motor and pulley. They did a magnificent job and were super friendly and helpful. Fixed in no time and it works perfectly. Couldn't ask for better service. Awesome. Thanks very much Nick for your advice and excellent follow up. Ray Ford.
26 Nov 2019
Had our roller door serviced, technician was on time, friendly and explained everything that was done on the door. Assured us that the door was in good condition, will use AGG again and recommend this company to anyone needing maintenance or repaired to there roller door. Great price.
18 Nov 2019
Gave me free advice. I had no idea how to fix the door but was really simple. He helped fix it over the phone.
28 Oct 2019
I would like to thank Nick F for all his help. I rang Friday and he came Monday afternoon. Very helpful. Highly recommended he does awesome work and nothing is too hard. THANK YOU SO MUCH
16 Sep 2019
Highly recommend AGG Doors, prompt service, Nicholas installed very quickly and was extremely helpful. Any contact I made with office they were very helpful
30 Aug 2019
Sebastian was able to improve the closing function of my automatic gates and make my garage door open and close smoother
30 Aug 2019
Your technician on the phone provided great advice and very happy with the subsequent service provided. I think his name was Arthur.
30 Aug 2019
It was great to google a supplier, ring them, the phone was answered by a very helpful and knowledgeable representative, they made the booking, the person turned up, did the job and gave me an update! So simple but so many get it wrong, Well done AGG Doors, Good Job!!
30 Aug 2019
Outstanding service. Professional and efficient right from the receptionist who took the call, helped me detail the issue and booked in the job to the technician who arrived 24 hours later following a call indicating he was on his way. The job was fully explained and detailed on the inspection report. Very happy to recommend to friends and neighbours.
30 Aug 2019
Very efficient in all ways: a quick and informed response to my initial phone query followed through with clear email and phone confirmations, and phone call from installer Nick confirming his arrival time. Nick was thorough and timely. Excellent all round friends!
30 Aug 2019
Prompt and efficient service as always.
23 Aug 2019
Very efficient making a booking and follow up. Sebastian the repair man was fantastic and fixed my issue!
23 Aug 2019
Chris has attended my house for the third time and always fix the problem in very professional way. So,the whole experience with the company was very satisfied. Thank Chris for fixing my gates in very professional manner. Igor Gurevich
23 Aug 2019
Customer service was great. Technician was on time and courteous. Garage door is working perfectly now. Over all - I am very happy with the result.
23 Aug 2019
Nick was friendly and helpful. Took time to explain what was needed and why. The garage door is now opening properly again.
23 Aug 2019
lexk937 from Rowville
Phone call was good. **mica called back to fit me in a different time slot. I had a Gliderol GTS door opener that failled. Door Tech installed a Merlin on the spot. Great as the door wouldn't close and being disabled I can't reach cord to manually operate it. Top stars for tech.
23 Aug 2019
Very Friendly. Prompt attention. Great at problem solving with repairs needed. Techs that undertook the job were polite and carried out their work professionally.
23 Aug 2019
Josh was very helpful with a couple of recommendations on how to fix our gate. He promptly came back with a few quotes and when we agreed, he quickly organised for the repair which is very well done.
23 Aug 2019
Service was excellent throughout the whole process, I will use your services again.
23 Aug 2019
Very happy with the quality of service and product, technician arrived on time and did a fantastic job, called me 30 minutes prioyto arrival. Very neat and explained everything we needed to know about the product. Highly recommended. Overall excellent experience with AGG doors, very professional in every aspect.
23 Aug 2019
markb30 from Black Rock
Fast efficient and friendly service throughout the engagement
23 Aug 2019
Found Agg from listening on sen 1116 frist contact when I rang them the young lady so helpful even sending two emails to remind me of my booking the technician rang to let me know he is on his away repaired my roller door in no time made his adjustments and was a true gentleman. Overall my experience was the best thanks guys
23 Aug 2019
Most helpful and courteous to fix my electric roller garage doors. Chris the technician phoned before he came. Couldn't have better. Also the office was most helpful in organizing my call for help. Thank you all
23 Aug 2019
Agg doors were prompt and professional with their service. A technician serviced my garage door and did a thorough safety and technical inspection. He was able to give good advice to the suitably and the life of my door and advise me on the door’s longevity. I would highly recommend Agg Doors. I was most impressed with the service and technical knowledge of Eddie.
23 Aug 2019
From making the initial appointment, which was then changed by agreement, to when the techs arrived after giving me a more specific time, AGG have been a pleasure to deal with. My front gate shifts according to extreme temperatures and either won't close or won't open. Each time, the techs have made the required adjustment, double checked other components, and explained the completed service to me. I'm very happy with the techs, and also find the admin staff very helpful. I have recommended AGG to several friends.
23 Aug 2019
davidl12 from Malvern
was on time and tech knew his stuff, service was very fast and he reprogrammed the end stops for us, good experience all round
23 Aug 2019
The issue we had with our garage door was attended to quickly and we were advised of our options prior to the technicians arrival . Sebastian kept in touch and on arrival did a fantastic job . Could not have been more pleased Prompt , efficient and friendly
03 Jul 2019
Happy to get the repair issue resolved very quickly.
03 Jul 2019
The technician Bill Pilimase is professional, friendly & a great asset to your company & did a great job fixing my garage door
03 Jul 2019
The lady i spoke to was very helpful and the technician arrived promptly and was able to resolve our problem.
03 Jul 2019
I am very happy with the service of AGG provide. They are prompt, professional and their prices are competitive.
21 Jun 2019
The initial phone call was very efficient, understood my problem and need, clear instruction on what to do next, immediate available time for installing and provided reasonable quote on the call. Very helpful! The technician is very professional, came on time and provided great services. And he also suggested us to change the cables to prevent the fault in the near future. Overall, job well done and we are very happy and thankful!
21 Jun 2019
VJ from St Kilda
The technician was punctual, polite and very knowledgeable. I’m very happy with AGG’s service and will happily recommend them.
21 Jun 2019
The heavy metal gate that is the ornamental front entrance to our home has been repeatedly damaged by uninvited visitors slamming the gate as they leave. Since 2018, AGG Doors has twice attended our home, and serviced and fixed our damaged metal gate. We are delighted with the service provided by AGG Doors, and in particular the friendly servicing of our gate by AGG technician Bill Pilimase. We are happy to recommend highly AGG Doors to anyone who needs servicing of heavy metal gates. James and Dianne Bowen
21 Jun 2019
Very helpful didn't try and upsell or buy something that we did not need
21 Jun 2019
I ordered spares part online. Ordering was simple and received items when it was quoted. Great service!!!
21 Jun 2019
Great, fast and efficient. Very knowledgeable, I was so happy to have my door fixed so quickly.
21 Jun 2019
Excellent service and office staff. 10/10 for everything. Kept communicating with me etc which was great and job fixed first time.
21 Jun 2019
Excellent service, very helpful. Would gladly use them again in the future.
21 Jun 2019
Very professional, friendly and on time Great service Thank you
21 Jun 2019
Whole process was great. Good pricing, good advice and great technician. Very happy.
12 Jun 2019
Great service and appreciate that the technician kept costs down.
12 Jun 2019
evelynb5 from Caulfield South
Initial phone call was all god setting a time for service person. The technician serviced the door and replaced cable which was expensive but needed because of wear and tear.
07 Jun 2019
I found the web site easy to navigate and found the parts I wanted. The purchase was easy and the parts came very quickly in the mail. I was very happy with my online purchase and the delivery was very quick. Very happy!
07 Jun 2019
The AGG Doors team acted professionally through all stages of the sales and execution phases. Tom the technician did a great job to install the new opener and get the door functioning correctly as soon as possible. Very satisfied with the service.
03 Jun 2019
Fast prompt service. Arrived in the time specified. Very professional service from phone call to job completion
03 Jun 2019
Quick repair, under half hour, easy payment option, tech was helpful and efficient, very professional..
23 May 2019
Had initial interaction with a phone call which was pleasant and precise. Follow up onsite visit from Jason which was efficient and quick. Very good customer service, and quality work too!
23 May 2019
Service was prompt friendly efficient and knowledgeable. very satisfied
23 May 2019
Easy to order and great follow up customer service
21 May 2019
We had Sebastian attend and he was great in getting the new motor/controller installed. His knowledge about the products was valuable and helped us decide from the best options for us. Really happy with the roller door motor
21 May 2019
I booked AGG to remove my garage doors on a Tuesday and put them back on a Wednesday as I needed to get a bobcat through the garage to do some demolition. They were on time both days and did an excellent job.
21 May 2019
Initial contact by phone provided helpful advice and gained my trust. That resulted in booking for prompt attendance to assess whether motor was fixable or required replacement. Serviceman arrived on time with a call 30 mins beforehand to confirm. Replacement was required and was done promptly. Some discussion about the model actually being fitted, compared with what Merlin had advised, but explanation was satisfactory and installation completed. Good demonstration of operational features on completion.
14 May 2019
The tradesmen were very efficient and quick for what I thought was big job. Very professional organisation.
14 May 2019
Everything was perfect as far as I know, from when I first rang these guys and they attended to my request promptly. Excellent work and I can recommend this company to anyone as all was well organised and the service was done perfectly. Thanks
06 May 2019
Very professional company. Great information over the phone, rapid turn around of my order, and a wonderful on site install for my garage door opener.
06 May 2019
Responsive, reliable and timely.
06 May 2019
Very professional Great follow up Great service/technician Very satisfied
06 May 2019
So happy with the service from this company .. after bad service from another this company fixed it in 2 days .. I’m so happy after 6 weeks of bad service .. professional, and great service .. thank you.. Thanks to Bill for his professional service .. job well done ..
02 May 2019
Dealing with Paul has been a 'breath of fresh air'! Sum up in 3 words: prompt; courteous; efficient Thank you Paul; it has been a please to deal with you and the finished repair job in Wantirna has been is excellent and greatly pleased the owner of the premises and also the tenant. Cheers, Bruce
29 Apr 2019
Great service, friendly efficient and thorough.
29 Apr 2019
From when we called til after our garage was fixed you have provided exceptional service. Both office staff and the gentleman who fixed our door (maybe Jason) have fantastic service skills and knowledge. Thank you for helping us and we would definately use your service again.
24 Apr 2019
The initial phone call was informative and very friendly. The technician was great honest and straight forward. Job done in a couple of hours and very happy with the result
23 Apr 2019
AGG offer a wonderful reliable service, the employees are friendly and on time. They are trustworthy and I have already recommended them to my neighbors and family.
23 Apr 2019
punctual , very professional service , very satisfied
18 Apr 2019
AGG texted me with a service offer that I took up. The office called quickly after I took up the text offer to arrange a maintenance visit and ended up coming next day! Everything went smoothly, technician called about 15mins before arriving as arranged, was efficient, thorough and very knowledgeable. Gave me some good tips to keep certain moving parts clean etc and went that little bit extra in a couple of areas which I really appreciated. Nice friendly bloke too (Sebastian). Overall great service and a fair price for what was a comprehensive service and clean of my AGG gear, which has been going well now for near on 20 years. That's my kind of product and service!
15 Apr 2019
I found it very easy to schedule a repair visit with AGG Doors. One phone call, and they were out in just a couple of days to perform maintenance on our garage door. The repairman was on time, thorough, and very professional. He made some adjustments, cleaned and lubricated the door and now it works like a charm with minimal noise. I called to have a horrible screeching noise fixed and he did that and more.
12 Apr 2019
Service of Roller doors new seals and check completed quickly serviceman gave adequate explanation of works involved.
12 Apr 2019
Well organised. very polite and helpful, both on the phone (twice) and in person it was easy to work with AGG and they solved my garage door opening issues quickly.
11 Apr 2019
Reception was responsive & so helpful to phone enquiry. Provided immediate feedback re my old roller door motor & remote. Booked me in very quickly. Service man rang to confirm times twice. Replacement of motor & remotes very efficient. Excellent service.
10 Apr 2019
Very impressed with your service team. Called ahead, arrived on time and replaced the faulty motor rapidly. 10 out of 10. Thank you.
04 Apr 2019
Chris, the technician who came to service our gate was efficient, helpful and willing to look for the best solution
04 Apr 2019
Extremely prompt service. Technician rang to advise arrival time and arrived when he said he would. Very happy.
04 Apr 2019
5 stars Jason was great all works well new motor is so quiet Jason was awesome and a great asset to your business, 1st contact lady on phone was extremely helpful and accomodating with available days couldn't fault her at all all over great company to deal with thank you
02 Apr 2019
alanc9 from Narre Warren North
Great service from my phone enquiry right through to job completion. Prompt & efficient. Very happy
01 Apr 2019
Mechanic arrived more or less on time and did a very good job of the repair to our garage door and getting the door back in operation. Many thanks
01 Apr 2019
I found it hard to get on to a person to take my call initially - although from memory it was after-hours. When I eventually made contact - the fellow could not have been more helpful. He explained it all to me - told me exactly what to expect. He told me to expect the Technician to call half an hour before he arrived, (which he did.) The Technician (Jason) came and we decided the motor needed replacing. He gave me a quote immediately and told me what to expect. He finished in the time he said, he cleaned up any mess, and was very approachable. I have had you people many times. The doors are over 20 years old. I am more than satisfied with your attention. Thankyou.
01 Apr 2019
Arthur took time to understand my issue, and did his best to fit me in with an appointment which suited us both. Chris, the technician came and took time to analyse the problem, explain it to me, and adjust the system to improve it's performance. When he left, it was working well. He is a positive person, with good people skills and an obvious understanding of the equipment that he is involved with. All in all , a great experience.
27 Mar 2019
Easy to arrange a time Very prompt Good value
27 Mar 2019
Super quick response - arrived next morning. Great work - helpful.
21 Mar 2019
Great service from my initial phone conversation through to the work being done as discussed, well done everyone at AGG Doors. Regards Mark
21 Mar 2019
SueEE from Ringwood East
Your serviceman was extremely competent and pleasant. We were able to secure an appointment at one days notice, which was excellent. We found this company on a review site, and are very happy that we decided to use them.
21 Mar 2019
AGG's Technician - Eddie rolled up after rang me (as promise). He took good understand my expectation / needs. He gave good maintenance of my garage door / tracks. I found he took good care & friendly approach the questions. He did not hard sell me new garage opener but his advice made every sense. So I purchased new unit instead of repairing. I'm very happy with Eddie professionalism & I would highly recommend AGG to my friends / relatives. Job well done ! Thank you - AGG & Eddies !
21 Mar 2019
Prompt and Professional service by Jason who was able to fix the garage door on the same day. Great Service by AGG Doors
21 Mar 2019
Mine was an emergency experience and the receptionist couldn't have done a better job in dealing with my problem..absolutely first class. The guys assigned to the job kept me in touch with their timetable and arrived within the allotted time window. Executed the job effectively and everyone was happy. Would recommend without reservation and certainly use you again.You run a good business. J.M.Whitehead
21 Mar 2019
jackiebiddick from Port Melbourne
Eddie was very polite and professional and did a good job - cleaning up after himself. Arthur was great on the phone when making the appointment.
21 Mar 2019
I highly recommend AGG Doors, they were on time, made a very difficult job look easy, had an old tilt door removed to a roller door. All rubbish was removed and place looked like they weren’t even there. I love the colour which they showed me on an iPad before they quoted. Very happy, thank you all so much for making it a smooth transaction, Regards Stacey
14 Mar 2019
AGG doors were very prompt, efficient and easy to deal with over the phone and when they came out. Jason rang me beforehand with an ETA, was on time, and pleasant. He was also helpful in explaining how to care for our door after completing the repairs.
14 Mar 2019
AGG is efficient and organised, staff are polite and helpful. The technician came punctually and did the job competently, he also told us how to maintain the garage door, which is a bonus to us. Thanks AGG
14 Mar 2019
Arrived early, got straight into it, no mucking about, serviced doors and fitted door opener, coded, tested and explained to me. I am very pleased with the work carried out and would recommend AGG to anyone needing door work.
14 Mar 2019
Excellent service from my initial phone call until the end. The technician was quick, friendly and fixed the problem. I am very pleased with my experience.
14 Mar 2019
zorang from Carlton
Excellent and prompt service, l would highly recommend to others. Fantastic service, keep it up!,
08 Mar 2019
First time I've written a review. They arrived when they said, repaired my garage door springs like they said, and while on site motor broke, so they also fixed this as well! Very professional and I recommend this company to anyone. Wish all companies could be like this, reliable and get on and do the job. Thanks for your service and to the service technician -Bill. Great guy. Your company deserves to do well. Greg Templestowe 08/03/2019
21 Feb 2019
I am glad that I found AGG doors. They are so professional, efficient and excellent services. I highly recommend AGG doors to my family and friends. AGG doors attended to my request very quickly, and be able to arrange a technician to fix my garage door on the same day. The Technician is very professional, efficient and polite. Even though my elderly parents could not speak English, Ed tried to explain patiently to them. Thank you AGG doors.
21 Feb 2019
My first contact by phone was with Josh who was super efficient, friendly and highly knowledgeable. Chris the Technician came to inspect our security gate and tried to fix it. The next day it was still malfunctioning and so we opted for a new gate after liaising again with Josh. Installation took over 3 hours and Chris was unbelievable with his skills and expertise. We definitely chose the right company and would thoroughly recommend with such efficient caring and honest personnel. THANK YOU AGG DOORS.
21 Feb 2019
My experience with AGG doors was excellent from the first contact by phone. Arthur was courteous and helpful through a stressful situation. Although it was Friday afternoon Bill the technician came and fixed our crumpled garage door so we could open & close it, saving us having to purchase a new door. Thank you to AGG Doors! Lorraine
21 Feb 2019
On time, polite and had the issue resolved in no time, explaining how we can resolve ourselves should it happen again.
13 Feb 2019
The initial telephone contact was excellent. The receptionist understood my problem and clearly explained fees and charges. Organising a service call was efficient. The technician, Jason was punctual and pleasant. Many tradesmen treat women like idiots but he was courteous and listened to me. The issue is resolved to my satisfaction.
08 Feb 2019
My garage door ceased working at 4.50 p.m. on a Friday. I phoned AGG and the nice man I spoke to said he would get someone out on Saturday if possible, He followed our phone call up with a text message and another phone call that I missed. When I returned the call to the number, I got Josh, who said he would make sure it all happened. Sebastian arrived ahead of time, and in dreadful heat, worked hard to get the door going again but the spring was broken so he couldn't fix it. He took all the measurements and photos he needed and he says that on Monday someone will phone me to make arrangements to install a new door. It was great service all around.
08 Feb 2019
I chose to use AGG because my daughter had a very good experience with them. From the moment I called right through to the attendance and communication by the serviceman, Seb, I was very pleased with AGG’s product. After a power outage, Josh was very helpful talking me through reinstatement, prepared to take a call after hours. Pleasant, easy and helpful.
08 Feb 2019
Great service and communication. Technician was very professional. From the time I contacted the company until installation the service was excellent.
08 Feb 2019
Very professional company. Starting from my first email query to the end of the job - everybody were courteous and prompt and delivered a great service. Sebastian who came to fix my door was nice and friendly and very professional. I would definitely recommend your service!
24 Jan 2019
Booking process was easy. Technician Jason was on time, friendly and explained things clearly. Replaced our broken roller door motor and serviced our second motor. Would highly recommend.
22 Jan 2019
Received very prompt and efficient service from AGG. Technician was punctual and courteous and explained problem in a clear and concise manner. Garage door is now functioning perfectly.
22 Jan 2019
Unfortunately my gate problem arose over the Christmas holiday period & on return staff were stretched. To expedite the situation I visited the showroom & received first class service. The following day, two capable staff members came to the house & installed a new style of gate controller; the gate is now working better than new.
22 Jan 2019
Step 1: On Xmas eve 2018, we accidentally pressed the button on our remote and lowered the garage door onto the car roof as it was being driven into the garage. Step 2: In Dec 2018 / Jan 2019 we tried to contact V&S Roller Doors P/L (Greenvale 3059) who our paperwork indicated was the supplier/installer in Jan 2004 of our then new electric door opener. (Ours is a tilt-door, not a roller, and the door itself was new with the garage in very approx. 1972). Due to holidays we had to leave a message on our first phone call -- no problem. Step 2: When our call was returned we learned that V&S were no longer involved and AGG Doors had taken over this work. Step 3: This is getting too long and I haven't got time to give the whole history of the case. I'm sure you've got it all on record anyway, so I'll just jump to the important bit! - - - - - - - - - - Steps 4 to 99: .... The main thing to put on record is that we are MOST impressed with Jason who visited us and did the repair job. The first day he inspected the door etc. and decided what parts were needed, the next day he couldn't get back to us due to our phone being busy, next day returned and finished the job. Obviously he knew his work 100%, and gave us advice to help us now & in the future. Door seems to be opening & closing OK and we have no doubt it will continue OK. Jason is a very nice guy with an excellent customer manner. A great experience dealing with him and thus your company!
22 Jan 2019
The technicians were thorough in trying to make repairs and explained clearly the issue with the existing motor. They worked quickly to install the replacement. The door now runs smoothly. We are happy with all aspects of dealing with AGG doors.
22 Jan 2019
Turned up on time - very friendly, efficient and informative.
18 Jan 2019
lynn6 from Narre Warren South
Customer service is amazing, even years after the installation, still willing to help.
17 Jan 2019
Quick and friendly response to request for quote to repair collapsed springs in tilt garage door. Speedy appointment made within 2 business days, competitive pricing and professional installation works demonstrated. Thanks to Arthur M and Thomas S.
17 Jan 2019
Extremely welcoming, On time, very knowledgeable, kept me informed, professional attitude, great job. The garage door has been working well. 10/10
17 Jan 2019
I was pleased with the service - good follow up emails on when the technician would arrive technician was right on time he did a great job Quote was accurate and well below another one - less than half! I would recommend your company.
17 Jan 2019
All very easy, the door needed servicing appointment was simple to arrange. Service man arrived on time, door looks and sounds better and works better. Very happy.
17 Jan 2019
Great service. Very quick to come out and sort out the problem. All staff were very pleasant and responsive.
17 Jan 2019
Interactions via phone, email and with the technician were all good. At this point (the day after the repairs to the door) all repairs appear to be functioning well. Overall a very good experience. Thanks
17 Jan 2019
A shuttle was replaced in late October, early November but it seemed to be faulty recently when it wasn’t working properly. I called early this week to report it and a technician was sent who checked the shuttle and agreed it was faulty and replaced it with another new one under warranty. Overall the service via the telephone call and then the technician was excellent.
17 Jan 2019
I almost never write reviews but your charitable donation inclines me to make an exception. I also believe that reviews that are in someway rewarded should be treated with caution. However I truly am very happy with the service I have received from AGG all 3 times I have engaged them, The latest was no exception. The technician was, friendly, more than competent and extremely helpful, not only fixing the problem but checking other aspects and even lubricating the roller door. There was no additional charge, unlike many businesses. In fact I feel that I was given a service in excess of that contracted for. On the basis of this visit and the 2 previous visits (years apart) I can truly say that I trust them, would contact them in future and feel comfortable recommending them to others.
10 Jan 2019
Very happy from the phone call to book date for service to the Techs who came service the door and opening system. Extremely happy, friendly and professional, would definately recommend your company to others, love the fact that this review is donating money to a charity as supporting the community is very important to our household
10 Jan 2019
Great service. From the first phone call to the job completed. Arthur was very helpful on the phone and followed up with me quickly for a quote after reviewing some photos I sent for the job. The longest wait was the order of parts from factory. But once it was delivered, they get the job done within the same week. The job was completed quickly without any mess left. Overall, very impressed with service and highly recommended.
18 Dec 2018
AGG kept me informed of when the technicians were planning to arrive and works were completed well within the estimated time Was very happy with the service provider
06 Dec 2018
The service technician, Jason was very helpful, and repaired our garage door timely and professionally.
06 Dec 2018
My contact with AGG doors was very efficient from start to end to fix a fallen Garage door. The administration person was very friendly and arranged the technician to visit my house within a short period, confirmed the timeframe before the visit also. On the day, the technician called me 20 minutes prior to arriving to say he was on his way. Job was done quickly and the garage door is up and working again. Very good service experience.
30 Nov 2018
I knew that we had made the right choice with AGG Doors from the first phone call. Very helpful with advice regarding our damaged roll-a-door with honest feedback about whether we could repair or replace the door. The quote visit was quick, easy and on time with some excellent advice. Our roller door was replaced efficiently by the technicians and the work area left clean and tidy. Two days later Chris arrived to install the emergency key release mechanism. Once again, a great job. Each time I was advised about the arrival time. The door is working well and the mechanism will be a useful addition.
30 Nov 2018
Representative called in terms of arrangements. Was polite and well informed of problem in advance. Attended to problem in an orderly manner, advised of a few other minor requirements before going ahead and attending to additional requirements. Well satisfied with experience and request.
30 Nov 2018
Fantastic job (installation of new garage door) done at my son’s house in Ivanhoe East. Everything went efficiently and smoothly and on time. Personnel very courteous and helpful, especially Rom and Paul and the receptionist. I have certainly been impressed with the level of service I have received. I chose AGG because of their charitable work and excellent reviews. I will highly recommend AGG to others and will use them again to install a door for my own home in Wheelers Hill. Helen
27 Nov 2018
I find AGG doors very professional and they keep my garage door well serviced. they have been most helpful when I have had problems with my door
27 Nov 2018
I received prompt & good service from Agg Doors as I had a broken front gate. The serviceman came as arranged & completed the job to my great satisfaction. Many thanks.
27 Nov 2018
Very helpful on the phone Came promptly Service efficient and good Technicians polite
23 Nov 2018
I am very pleased with the service I received both from my telephone call and the worker who came out and solved my problem. My phone call resulted in the technician being here within a couple of hours and he gained access to my garage and diagnosed the problem quickly. He made alterations to allow me to continue to use my garage and made arrangements for the problem to be rectified permanently. Both the person on the phone and the technician had very good people skills. Thanks
23 Nov 2018
Just a service for gates that AGG had replaced the motors, electrical box and arms after old motor & electrical box burnt out. There was no issue. It was just a maintenance service at the prescribed interval. I trust the firm and all technicians have done more than expected.
23 Nov 2018
We were very happy with AGG Doors. They arrived at the agreed time and were able to return with the parts necessary to fix our problem. Our gate is very quiet now and is working well.
23 Nov 2018
Excellent service from the first contact to the technician being on time and very helpful and friendly.
12 Nov 2018
Great service was not pushy with sales helped make the right choice arrived on time great customer service will use again and tell others
06 Nov 2018
Service was excellent from receiving the email reminder about the need to service the garage door, through to making the booking and finally to the work performed by the technician who visited my home.
05 Nov 2018
Our garage door stopped working. AGG were out the next day and repaired it. Reliable and great service. Door is working well now.
25 Oct 2018
The overall experience was great. Tom went out of his way to assist with related matters, not just confining himself to the main task at hand.
22 Oct 2018
Received efficient & excellent service both times, highly recommend them to others & will definitely use them in the future.
18 Oct 2018
Phoned back promptly. Technician, Seb, very agreeable and did everything I wanted even adjusting pool spring on gate. Everything working well. Garage door very old and arms walk down to close. Seb gave me a quote to replace arms but said garage door not used a lot and would last for a while. Very satisfied. Job well done and efficiently. Thanks very much.
15 Oct 2018
I am very happy with AGG, each time I have needed a repair or service done the servicemen have been great, very courteous and I have and will recommend AGG to my friends and family, keep up the good work !
15 Oct 2018
Chris is very friendly and professional. Will highly recommend him.
11 Oct 2018
1. Prompt scheduling of technician’s visit via very pleasant contact with telephone receptionist. Please note - we prefer personal contact rather than booking online. 2. Technician (Sebastian) called about 20 mins before appointed time to confirm the time of his arrival - excellent! 3. The requested general service was carried out, but also the technician used his initiative to instal a device to make the door close better and more quietly. Much appreciated. In summary, we were extremely happy with the service visit - both for the technician’s expertise and his pleasant manner. Thank you. We will definitely use AGG’s services again in the future.
11 Oct 2018
At this stage your technician and your company l am plus the owner are very happy with your work keep up the good work plus you have a very knowledgeable technician plus a gentle men thank you Ray
10 Oct 2018
Very happy with the service provided. I rang on Monday after google search for garage remote repair/replacement; Leanne organised a technician on Tuesday morning which arrived on time. Within one hour job was done, he was very professional and the price was very reasonable, a pleasant surprise. Our garage door is now working perfectly again with new motor and remote controls. I would highly recommend this service. Thank you.
08 Oct 2018
I found the staff helpful. In addition, the tradesperson was at my home the next day and was happy to explain the problem. The gentleman was quite kind and helpful. The staff on the phone were polite and efficient. It seems like a trustworthy company
03 Oct 2018
We are very satisfied with the booking process and very happy with Tom and the short time it took to replace the old Merlin unit. Door is Working well
03 Oct 2018
Great service and follow up on the order, fitted in with our time frames. Finished roller door looks great and works smooth as silk ... well done Agg Doors!
03 Oct 2018
Initial phone call was efficient and got the booking correct first time with many options. The communication prior to the appointment was timely, informative and unobstrusive. Loved it. The service technician rang before arriving, was on time and completed the service quickly and quietly. Very happy with the outcome and service along the way. Thank you
03 Oct 2018
Have a good rang of spare parts at a fair price. Easy to order online and delivered quickly. Free postage is a plus.
03 Oct 2018
We had our garage door replaced by AGG. They arrived on time. they were well presented and polite. They introduced themselves and carried out the work in a professional manner with little mess or inconvenience to us. They gave clear instructions as to the workings of the new door. We were very happy with AGG Doors from initial contact to the finished job.
14 Sep 2018
AGG Doors were very helpful & patient. New remote would not key in for us, so Josh sent Matt out and all was sorted easily & cheerfully. We are completely satisfied with the service, advice and interaction with staff.
14 Sep 2018
We were totally satisfied with the whole process from initial measure up to installation which is working well
12 Sep 2018
Sebastian did an amazing job. He was very friendly and professional. He was clear in explaining the problem of my garage and finished the job satisfactorily.
10 Sep 2018
Hi, Just wanted to mention Sebastian. Very nice guy, and very easy to deal with. Really wanted to help me out and spent the time to check everything thoroughly. Will certainly refer you guys! Thanks, Harris.
10 Sep 2018
Initial call was initiated by a reminder that we needed a service. Technician was friendly and when questioned offered a solution that met my needs. After its service the door runs more smoothly and the light is working.
10 Sep 2018
Sebastian arrived on time and immediately saw the reason for my roller door jumping out of alignment. This fact amazed me since the problem has been ongoing over a substantial number of years, the previous installer unable to see a reason for the problem. Sebastian worked quickly and efficiently, re- seating both uprights engaging on either side of the drum. When asked how he spotted the problem within seconds of arriving, he explained that his main qualification is that of diesel mechanic, so my problem was simple! I am truly grateful for his visit. Thanks Fitzroy North
10 Sep 2018
Excellent service from start to finish. Great communication as to when the technician was due & the technician even called to give me an approximate time of arrival on the day of service. Excellent service all round!! Many thanks
10 Sep 2018
Texted me ahead to confirm arrival time. Personable mechanic who quickly assessed and fixed problem. Expert knowledge was apparent. Made sure I was happy with the job before leaving.
01 Sep 2018
We used AGG Doors to replace the springs on our garage door. Their service was excellent & prompt. Our technician's name was Eddie. He was polite, prompt & did a great job. After he finished installing the new springs, he checked that everything was working properly, lubricated the working parts & rails, made some minor adjustments and cleaned up. I have no hesitation in recommending AGG Doors and I'll definitely use them again if & when required.
27 Aug 2018
AGG Doors provided an excellent service. I was reminded via email of the need for my garage door to be serviced, then an appointment was made and the technician attended within a couple of days. He arrived on time, serviced the door, provided valuable advice and the cost was most reasonable. I am very happy with the experience.
27 Aug 2018
Great help on the the initial phone contact, reassured me that you understood and were able to do the job I needed. Very friendly and helpful. I had multiple problems with my old garage door opener, but the guys adapted based on their diagnosis and found the best all round solution.
27 Aug 2018
We didn’t have to wait long to get a technician out which is fantastic. Sebastian was our technician and calling us half hour before coming was great. When he arrived he was very friendly, informative, efficient and I felt he was honest in telling me what was wrong and recommended the best course of action. He also helped shore up our sinking garage ceiling plaster and touch up the paint on our garage door which was above and beyond what I expected so u was very very pleased with his extra effort. I would highly recommend AGG to anyone as I have had such a good experience. Thank you Sebastian and AGG.
27 Aug 2018
I have now used AGG doors on two occasions. They are very efficient, friendly and arrive very promptly. They explained the job they needed to do in easy terms. The job is excellent and I am very happy to recommend them. Thank you AGG Doors.
27 Aug 2018
I am very happy with the service from the first contact by phone to the efficient and pleasant service at my home. Highly recommended.
17 Aug 2018
I had a 15 year-old Merlin opener which was playing up, so a quick web search took me to AGG Doors. The good quality parts photos let me identify the correct circuit-board for my unit. Ordering was easy, and the part arrived by normal post in 3 days. 10 minutes of hard work to swap the board out, and the door's operating like brand-new. Great service, good quality, and fair price!
17 Aug 2018
My initial phone call was handled by Arthur who was very professional. He advised me that he would call me back with timing for the technician's visit and also arranged for Sebastian the technician, to call me when he was approximately 30 minutes from arriving at my house. Sebastian was also very professional and completed the work in quick time. The function of the garage door is now much improved. I am very satisfied with the service provided by AGG and have no reservation in recommending them as a quality company.
17 Aug 2018
Called AGG re major problem with my very old Firmadoor. AGG were very helpful and promised to send a technician the following day around 1000 or 1100. The technician arrived on time, diagnosed the problem rapidly, installed a new motor and ensured, after some adjustment, that the door operated correctly. Hence, we were completely satisfied with the service provided and would have no problem in recommending or using AGG again in the future if needed.
15 Aug 2018
Amazingly positive experience! The garage door at my parent’s house had a spring failure which left them unable to open the door manually. I called AGG only because their reviews on google were fantastic. As we couldn’t get the car out of the garage I was looking to get the door repaired ASAP. Rom at AGG asked me some basic information and to send a couple of photos of the door for assessment. He said the springs had to be custom made as we had an oversized door (6m wide). I called at approximately 1pm and he placed the order to have the springs made by the end of the day where installation took place the following morning at 7:30am. Tommy from AGG arrived promptly that morning and left straight work. He was so professional, thorough and polite and he was able to provide answers to all the questions l asked. I can see why AGG has been high praise. They have obviously built a solid business providing great products and outstanding service. Lastly, their quote was very reasonable considering how quickly they were able to get the job done. Definitely recommend this company...thank you AGG. One of the best customer service experiences I've received to date. Thank you Rom and Tommy.
13 Aug 2018
Repairer turned up promptly, diagnosed problem and fitted new door motor and unit in a timely and effective manner.
13 Aug 2018
I have found the whole experience very professionally handled. I was given a cost for the call out and an appointment date on the spot. That was followed up on subsequent days with a confirmation e-mail and a reminder in the days leading up to the appointment. The technician arrived in a timely manner, was competent and had done his homework. The matter was resolved on the spot with a replacement unit. Before being asked to respond to this survey I had come inside thinking I was impressed with the quality of the service. It is too early to voice any opinion on the operation of the door following the repair as it has only been hours.
07 Aug 2018
My initial phone call was handled well, the person who I spoke with was knowledgeable and able to assist me with my enquiry. Navigating and using the website was easy. Product was dispatched quickly and solved my issue. Would definitely recommend.
07 Aug 2018
I phoned Monday re a faulty motor on a gate and was given a time when a serviceman was available the next Friday. He arrived on time and completed the service in a very efficient manor. All working perfectly now.
31 Jul 2018
Very professional from initial phone call right through installation of the new motor. Technician was courteous and explained the issue and door is functioning smoothly and perfectly since the issue was resolved. Overall satisfaction with AGG Doors is very high.
31 Jul 2018
Very helpful and prompt on my initial enquiry. Had a can do attitude and clear and timely follow up. The visit occurred exactly as described. Given phone notice of arrival 20 mins prior, tech guy arrived and completed job. Pleasant and helpful service and good further info discussed afterwards about upkeep etc.
23 Jul 2018
I had given AGG Doors a 5-star rating after they replaced a snapped torsion spring in my garage door. Very happy with Karen who booked the service and Thomas who fixed it in about 45 minutes. Thomas, who is strong like Hercules, knew exactly what to do and was very proficient and friendly. I will recommend AGG to all my friends. I wish them prosperity. In summary, I am very happy with service and staff who were helpful, proficient & friendly. Keep it up.
23 Jul 2018
Efficient service Excellent initial phone call, good follow-up Service person friendly on time and did a good job
23 Jul 2018
What a brilliant experience. We are currently working with a few different trades to make some home improvements - AGG absolutely stood out from the crowd. They were very quick to respond to my online query, they were courteous, professional, arrived on time as promised and did the job with efficiency and at the price promised. I couldn't recommend enough - I only wish all trades could take a page out of their truly customer centric approach. Top experience, will definitely use again. Fair pricing and quality service.
23 Jul 2018
Very helpful and informative technician, he was polite and thorough. I would recommend AGG again to freinds.
23 Jul 2018
Polite and prompt service Early days yet but so far, so good and I was offered a stage by stage option to new doors if required and assurance that repair job would suffice for the time being.
13 Jul 2018
After a visit from AGG door my door stays down. The contact on the phone was friendly, helpful and professional. My technician was professional, efficient and communicated the problem and solution to me well. I am so happy to now have a functioning secure garage door. Thanks to all at AGG Doors.
13 Jul 2018
Polite initial phone call response, technician arrived at appointed time and was friendly. Would use again.
13 Jul 2018
Courteous and friendly tradesman. Gave me great advice. Up to date phone contact to let me know he was running slightly late. Very happy with the job. Door works again and is quieter after the service. Great use of internet and website. You are well on track.
13 Jul 2018
I received great service from AGG. They gave a high level of communication on when their service person would arrive in the days leading up to the booking, and on the actual day. He arrived on time and fixed my garage doors. He was very friendly and polite. I couldn't have asked for better service.
13 Jul 2018
All staff were friendly and helpful. All arrangements and appointments made were carried out on time as arranged. There was nothing that I could complain about with the way I was treated during the replacement of my electric door control. I will need a new door reasonably soon and I will definitely choose AGG when I am ready to do that.
13 Jul 2018
An overall good experience. Website was user friendly and I was surprised to find parts for my Boss garage door opener available through an online store. After enquiring about a particular part I was contacted by a friendly salesman who assisted me through my questions. Payment process simple and part received relatively quickly. Would shop there again.
13 Jul 2018
Got a new motor installed , Sebastian and Travis came on time. Both were very professional, friendly and are experts in their trade. They installed one of the best motors available in the market. Very happy with what I received.
19 Jun 2018
Follow up service after installation was well done. Prompt and efficient.
19 Jun 2018
Knowledgeable and friendly staff who took the time to understand the issue and come up with options and a recommendation, fast and professional
19 Jun 2018
Broken Equaliser Plate replacement. Excellent Service from Arthur in Office and on site Technician Sebastian & co worker.
19 Jun 2018
Very impressed with Sebastian's helpfulness and friendly, positive attitude, He provided great service and even supplied a second hand remote to use from within our garage. Excellent.
19 Jun 2018
Very quick response to my online enquiry. Same day. A visit was scheduled for two days later. Technician was on time, fixed my issue as well as servicing equipment and providing new remotes. Can’t fault the service. Have already recommended AGG to a friend with gate problems. Very pleased with the service. Keep up the great service.
19 Jun 2018
Excellent service, arrived on time, knew their stuff. Tilt door now works. Professional. Good communication, technician knew his stuff.
19 Jun 2018
Fairly Easy Experiance. John ensured that the most cost effective way to get low voltage power to the site was achieved. Many thanks Simon
14 Jun 2018
Thank you so much to Relyn who within 15 minutes told us what part we needed, sent us the link to purchase the spare part on line - and free postage as well. He made the whole transaction so easy! Thank you Relyn on the amazing service!
01 Jun 2018
Every one, from the initial phone to the repair itself, were friendly helpful and informative, explaining all work, costs, and outcomes. Very professional.
30 May 2018
The product quality is very good. The delivery service is quick and efficient.
30 May 2018
I phoned AGG doors midday Friday because I was unable to use our garage door after the large spring broke. My car was trapped inside the garage as I was unable to even open it manually. AGG Doors technician came Saturday afternoon and fixed it. It's even a whole lot quieter than before. The technician was friendly and courteous and I believe did a good job, offering advise how often the door should have maintenance.
30 May 2018
MaureenRyan from Bentleigh East
Fantastic Service from initial phone call, to the reminder email the afternoon before, to the courtesy call 10 mins before arrival, to the hello on arrival, to the service given. I couldn't fault it at all. Excellent job by all. My garage door is working beautifully and it's so quiet. Thanks for leaving the sticker 7 years ago. I won't leave it that long next time as I have been advised to get a yearly service. Highly recommend your firm for sure.11/10.
30 May 2018
Josh was lovely when I called to enquire and book for technician to come, which was booked for the next day. Bill was fantastic, lovely mannerisms and efficient. The gate was fixed and I am very happy with the overall service I received.
25 May 2018
The person on the phone organised everything. The technician was lovely knowledgeable and a pleasure to meet. All in all a great experience.
24 May 2018
Good communication and reminders pre-appointment. Good advice on the day that they were going to be 30 minutes time and they arrived at agreed time . Efficient friendly service at expected and reasonable price for work done. A happy customer. As well as doing a good job we felt that it was well priced and the technician was affable and generous spirited
23 May 2018
The door was purchased in 2001. This is the first service since purchase. I was pleased to see that the same business phone number was still in use and found the person I spoke to to be very friendly and helpful. A service call was arranged and I received two email messages to confirm the date and time before the chosen date. On the day of the service I received a phone call from the technician, saying he was on his way. After the service was completed I was given an explanation of what had been done to the door and it was working smoothly. It was also explained that an area of the door might require some further attention in the near future. The technician was helpful and friendly.
23 May 2018
Very happy with the service, Was notified day before roughly when the technician would be arriving and how much it would cost. Technician then rang me on the day to say exactly when he would be there, in half hour, and was on time. Very helpful to know in advance when person is arriving and then I can rely confidently it will happen. Very friendly service as well from Sebastian. Thankyou!
23 May 2018
From phone call to completed job I was impressed with your service. Didn’t realize how old and deteriorated my last garage motor was and love the functions of new one.
23 May 2018
lorrainef3 from Oakleigh East
From the very first point of contact AGG Doors have been very professional and prompt in all areas. There was confirmation by email and by phone on when they would arrive. The problem was fixed very quickly and we did not feel that we were ripped off'' in anyway. A very happy and satisfied customer.
07 May 2018
Friendly service, technician was on time and complted the door repairs without any issues. Technician provided valuable safty advise and on his advise, fitted spring holders to prevent injurys to my self and my family. This advise was realy good to have.
04 May 2018
Excellent service from initial contact to completion. Great communication and friendly servicemen. Would highly recommend to anyone.
02 May 2018
Turn around response time is within the day after submitting the online enquiry. Talked to Josh next day and he was able to find suitable time for the technician to visit and fix my garage motor. Technician Bill is very easy to talk, freindly and very professional with the job, he is able to fix my problem in short time. Very happy and highly recommend AGG to everyone, definetly I will continue to use AGG in the future..
02 May 2018
Entire process from initial call to follow-up customer satisfaction check was customer service at its best. Technician who did the repair and installation knew his stuff and worked quickly and efficiently. Would I recommend AGG? ...... sure would!!!
16 Apr 2018
The service was excellent. I was offered next-day service, but couldn't manage that, so took the day after. Bill was polite and smiling, and went to work as soon as he had assessed the situation. He made the best repairs he could on a 26-year-old door and suggested that I get a new one, just quiet marketing, no hard sell. I've always been delighted with AGG service, including the young lady who once told me how to get the gate going again and saved me a service call. On another occasion she advised me to wait one day so that I didn't get a financial penalty for an emergency call. I'm so pleased my husband chose an AGG door when he put our doors in all those years ago.
16 Apr 2018
Called with a gate problem - the initial enquiry was handled very well, appointment made, follow up to confirm, call from the technician to advise timing of visit, and the work completed very professionally. The experience was friendly, courteous, efficient and effective. Everyone involved in the process was highly professional.
16 Apr 2018
AGG did a great job with the replacement of our gate motor. Very quick and efficient service.
16 Apr 2018
Friendly, on time and helpful with advise. Looking forward to receiving quote for replacement door and track - and hoping to deal with AGG in the near future. Thanks to Bill for being there in the allocated time frame - and to admin for email reminders
11 Apr 2018
The guy was friendly, knowledgeable and very professional. A very good experience from our point of view.
09 Apr 2018
Excellent service, on time, efficient, pleasant to deal with and a quality repair job.
09 Apr 2018
I would give Daniel and his service 10 out of 10. He solved the problem and knew exactly what was wrong with my gates. He was a very friendly person and represented the company perfectly. I would have no hesitation in recommending AGG doors to anyone.
06 Apr 2018
This was an excellent service experience. The technician (Daniel) was punctual, courteous and very knowledgeable. He was able to fix the problem quickly. What more could one ask?
29 Mar 2018
I couldn't be more pleased with the service i received from AGG. From my initial phonecall to the prompt attendance to my property and the resolution of my problem. The technicians were efficient polite and professional.Thank you so much AGG. My gates are like new and i would not hestitate in recommending AGG.
28 Mar 2018
I would like to thank the staff and technician on their helpfulness and immediate response once the job was booked. We were very satisfied with the work carried out. I would definitely recommend AGG Doors to all my family and friends. Thank you AGG Doors!
22 Mar 2018
Excellent service and advice if other older units of the door had problems in the future. Polite and efficient service. Exceeded my expectations. Thank you.
21 Mar 2018
Friendly, excellent team at AGGDoors. The guys were on time, friendly and wonderful to deal with. Recommended! Thanks team!
19 Mar 2018
Great service from initial phone call to completion. The technician phoned to let me know when he would be here and was right on time. He knew his job well and completed the changeover without any issues.
14 Mar 2018
Impressed with how quickly our faulty garage door was dealt with. From making the initial call (Rom) to the door motor being replaced (Bill and Travis). Good work.
13 Mar 2018
Really Happy. Didn't try and push the most expensive option on me. Gave me all the information required to make my decision
08 Mar 2018
It’s great dealing with a professional company that knows what they’re talking about & then having the service people that can actually work out what the problem is with you garage door... Wouldn’t have any hesitation using you guys again Cheers joe
01 Mar 2018
I was provided your details by a handyman. I placed the order. It was an easy and effortless process and item delivered quickly. Very happy with the service.
28 Feb 2018
Our broken roller door was fixed next day. Service was friendly & helpful so we’d happily use them again. great job
27 Feb 2018
easy. garage door was replace quickly. repairman was nice. communication was excellent
26 Feb 2018
We called AGG Doors on Friday morning to attend to an urgent garage door that was rammed by a vehicle and not working for a commercial/residential garage. They came out that day by 1pm and stayed for a few hours until they finished the repair. The invoice was priced appropriately and owners are very happy with their work. We would highly recommend AGG Doors. Thank you for your prompt and efficient service, much appreciated!
23 Feb 2018
Excellent service I need emergency repair and i just search on Google and i find agg doors services and they respond with in hour Strongly recommend
22 Feb 2018
Very professional, friendly service. Daniel knew his job well and was personable.
20 Feb 2018
I spoke with Karen who suggested I send in a photo of what I required. 10 minutes later I had ordered the part I needed, excellent service from Karen and AGG Doors. Regards, Phil
20 Feb 2018
I was looking for new key fobs for a roller door as they had been lost by the Tennant. Our local door installer had closed down, then i got a call back from AGG doors, who were able to supply replacement key fobs along with instructions on programming. An over the phone purchase arrived 2 working days later, and the instruction sheet was so easy to follow, after 5 minutes the two new key fobs were set up and the door working again. Thanks all at AGG, it was easy doing business with you. Thanks david.
19 Feb 2018
Professional, prompt, totally satisfied. Door working perfectly again now that the worn piece has been replaced. Great value for money.
19 Feb 2018
Very good service over the phone by Josh. Good phone manner and very helpful. I called Friday afternoon after 4.00pm and Serviceman Bill was here punctually at 7.00am Saturday morning. He and his son were very professional and had the job completed within the hour. Josh, Bill and Bill's son were a pleasure to deal with.
19 Feb 2018
Arrived when they said they would. Technician was knowledgeable and super helpful. Communication from office staff was great. Couldn’t fault the service.
16 Feb 2018
An excellent experience. From Josh on the phone to the super friendly technician who came to my door, and repaired my gate even when we lost power due to heavy winds! Will definitely recommend you guys to friends.
14 Feb 2018
Agg staff were very helpful and the upgrade on our doors was efficiently managed. The three techs I have seen in the past few weeks have all been on time, friendly, professional and ensured they’d cleaned the site on departure. The office staff who I’ve had phone calls with and emails with have also been very helpful and knowledgeable. Will continue to use this company as and when required. We've been using your company for years and have always found the staff to be terrific and reliable.
14 Feb 2018
jennim25 from Abbotsford
Initial phone call followed by emails were fine. I was told that the cost was $180 for the service visit plus parts but it wasn't mention that it was COD. That was fine- it just would have being good to know that as I assumed I would be invoiced. Daniel called before arrival, was on time, polite and efficient - and quickly resolved the issues with my roller door. i was very happy with the service call.
13 Feb 2018
Inquired about a hard to source part for an older model garage unit, These guys had it , packed it professionally and dispatched it quickly , and now installed and all good once again :)
09 Feb 2018
A good company with a team of very efficient and friendly staff giving quality customer service and experience. Daniel - a super guy. I congratulate him on his efficient and friendly service. He had a smile on his face althrough. Keep it up. A very good experience from the point of contact with AGG by phone to Paul’s visit to my house to give me the options and prices and up to the point of completion of the job by Daniel.
07 Feb 2018
Everything is good, good communication, easy process., problem solve almost everytime with first attempt. Great job.
07 Feb 2018
AGG Doors arranged a technician promptly. The technician rang me when he was 30 minutes away. When he arrived he explained the options for fixing Merlin, and gave me time to ring my insurance company to see if any of the cost could be recovered under insurance. He was pleasant and made the change-over efficiently. It is lovely to have my Merlin working again!
07 Feb 2018
Price was good Service was great Job was completed to my satisfaction Staff were very friendly I am very happy with the work done
06 Feb 2018
All excellent. Arrived on time. Lovely people, Clean job. Couldn't ask for more.
06 Feb 2018
Experienced and skilled staff, really can repair your gate in a reasonable price, acceptable waiting time.
31 Jan 2018
Good communication and fast excellent service.Technician pleasant and profecional. Will use again in future.
25 Jan 2018
Online order supplied efficiently. Very happy!
25 Jan 2018
installer was on time and did give me a call 1/2 hour become he arrived. He was friendly and did a professional job. He left the place in a tidy state. I would recommend AGG Doors to my family and friends Regards, Robert
23 Jan 2018
An excellent chap replaced the cable on my door quick and efficiently. He also offered info how to maintain the hardware gong forward . A great experience
23 Jan 2018
From the time I spoke to the Agg Doors office to the arrival of the technician, was one working day. After phoning ahead to explain a half hour delay in the appointment time, he arrived and immediately commenced to replace the automatic gate opener, finalising in programming the hand controllers. The old unit was taken away as was the packaging for the new unit, leaving the driveway clean and tidy and, most importantly, the quote price was the final price. At all times the technician was courteous and polite.
23 Jan 2018
Professional and efficient service. Representatives of AGG arrived before time, explained worked to be done. Work was completed and area cleaned up. Could not ask for a better level of service.
19 Jan 2018
The service was A1. From the initial phone call to the service man that came here. At all times, I was informed of what was happening from the email confirming when to expect someone to getting a call 30 mins prior to Bill getting here. You honestly can’t get better service. Extremely happy with everything including the workmanship. Overall experience was above my expectations
18 Jan 2018
Door in need of a service. A short email to Josh Martin explaining the problem. I then requested a service call which Josh arranged and a service man was here in 2 days. He did a reset and inspected the unit. Quick competent service.
17 Jan 2018
I called AGG Doors as our garage door cable had broke late in the afternoon and as we have a house alarm connected to the garage we wouldn't be able to arm it until the door was down and fixed. Not expecting to be able to get someone out that day the sales person had the initiative to immediately contact the technician to see if he was in our area and could fit us in, and called me back as promised within 3 minutes to say he could and would be their within 30 minutes. Tech arrived early, very friendly and professional and fixed the issue at a reasonable price. Will be certain to use and recommend AGG Doors services in the future. Could not fault the experiance.
12 Jan 2018
Polite, helpful and quite clear in their advice.
12 Jan 2018
Called the 1800 number during the holiday period. Received a call back within half an hour and appointment made. Technicians attended on time very helpful and polite and fixed the problem. Would recommend.
12 Jan 2018
Checked online, & called regarding the installation of a garage door closer, got some recommendations as to which one will best suite my door and a quick quote and he was available to fix it within 3 days which was quite good, quick installation and it was up and running in no time. Efficient and well qualified technician
12 Jan 2018
Amazing emergency service. My door failed at 4.00 pm on New Year's Eve (!), with my car stuck in the garage. The amazing team at AGG arranged an emergency visit and had it fully functioning by 6.00 pm. Everyone was upbeat and highly professional. The whole experience was seamless and simply perfect.
11 Jan 2018
The sales & support team responded to my email enquiry promptly and I was able to pick up the part I required same day. Very satisfied with the service and would certainly recommend AGG.
19 Dec 2017
evelynb5 from Caulfield South
Always on time, polite, professional and do a good thorough job. Always a positive.
14 Dec 2017
AGG Doors must be praised for their extremely efficient, reliable & conscientious service. From our very 1st phone call, we were impressed with their punctuality, politeness & helpfulness. We had a particularly difficult situation where my 90 year old father's roller door needed attention & AGG were able to understand his stress and came up with an effective solution ( at a loss to themselves) to appease the situation. I would like to congratulate the Team at AGG on his behalf & can highly recommend them to anyone. Many thanks to all involved.
13 Dec 2017
Great experience. Serviceman was available reasonably faster considering just before Christmas. Great follow up with email reminders. Chris was friendly and knowledgeable and problem was rectified. Included me in the conversation. Fixed gate so wouldn't happen again even if cut off failed. Those presky ants won't get into my gate opening box again.
13 Dec 2017
Courteous & efficient reception. Timely appointment. Arrived within advised time frame. Technicians very helpful. Great overall service. Would recommend .
12 Dec 2017
I was having a problem with my Control a door 4. A bush had worn out allowing the chain gear to bind on the chain guide. I ordered a part which I thought was the correct one to repair the CAD4 but after more research I realised I needed a sprocket assembly. This didn't create a problem for the staff at AGG. They cheerfully refunded my payment for the first order and packed my second order. The parcel arrived very quickly and I am very happy with the service. The local technician repaired the CAD4 and the door was back in operation 4 days after i ordered the part.
12 Dec 2017
Honestly, very genuine, quick and reliable service that I am very impressed with. I would recommend AGG to anyone !
05 Dec 2017
Service technician was very professional, told me the steel spring was worn out and might snap, surely a safety risk. Tech did a really great job fixing the fault and sharing maintenance tips for the garage door.
30 Nov 2017
Patrick has fixed any gate issues we have had many times in the past. He and whoever has been working with him have always been prompt, polite and skilled at quickly identifying and fixing whatever the problem has been.
28 Nov 2017
Friendly and very good at what they do :)
28 Nov 2017
Initial contact good, follow up excellent, service arranged at a convenient time for 2 owners who work full time. Job completed satisfactorily, highly recommend.
15 Nov 2017
The receptionist was very friendly and helpful making a quick appointment. She took down all the details of the problem. I received two reminder emails about the appointment. The technician arrived in the time frame mentioned and was quick to diagnose the problem and rectify it and serviced the tilt door as well. He explained everything he had done and completed the job expediently and efficiently. I was very satisfied with the result.
13 Nov 2017
I am quite satisfied with the replacement fittings for my original garage door. My experience of the original contact with AGG Doors was quite pleasant and smooth and the work was scheduled and completed just three days later. The two technicians were very thorough in adjusting the door for smooth operation so I was satisfied with the final result since the door now operates as it was intended to do.
13 Nov 2017
Kept us in the loop via emails. Were prompt polite and worked very efficiently and cleanly.
13 Nov 2017
The person I spoke with on the phone was very friendly and helpful, particularly in arranging a time for someone to visit my home that fit in around school pick-up. The service men arrived on time, and were able to resolve the issue on site. Thanks!
09 Nov 2017
Have just spent the last hour talking with Karen regarding my non-working remote garage door. She has been terrific, very patient whilst I was trying to attach a photo and very useful and helpful information including a list of repair people near where I live. Thank you Karen I hope your company appreciates you.
09 Nov 2017
Tradesman professional, courteous and efficient
09 Nov 2017
Amazing customer service. From the initial contact and booking, I was very impressed with the company's prompt contact ( it was a Saturday on a Melb long weekend)!The service team aimed to schedule our job into my requested time and day and they were able to complete the job as promised! Automated Gates are now operating well.
31 Oct 2017
The service was prompt, efficient and courteous.
27 Oct 2017
Excellent response time, and excellent service. Your guys were pleasant to deal with, and clearly knew how to perform their task. 10/10 Thank you for your pride in serving your customers. It's so important but not many companies provide it.
27 Oct 2017
Made it all easy Delightful young lady took the booking after asking a few questions.Friendly Installer rang when at the job and rang me back after inspecting to advise of works needed. Also fixed bent grage door which exceeded my xpecations. More than happy with the service. As i have had an accident could not attend rental property site myself. Your company made it all so easy Thank you
25 Oct 2017
Very prompt delivery, support on the phone was accurate and given without any fuss, good product.
18 Oct 2017
I called AGG for gate repair and was asked to send an email with details to Arthur. Arthur was very helpful and provided a lot of information/possibilities of the issue/s etc. He also provided via follow up email a detailed quote. The email confirmation from Kiara for the appointment was also very helpful and professional. Chris the technician who attended the repair was very experience. Both Arthur and Chris presented themselves as someone I could trust. I felt very comfortable in accepting their advice. Great service experience overall that was hassle less! Thank you AGG DOORS.
17 Oct 2017
Phone call good, easy booking, came on time and all fixed!!
17 Oct 2017
The whole process was easy. We called late Friday afternoon and had someone here on the Tuesday. The technician was on time and friendly.
16 Oct 2017
Excellent communication from your office. Prompt arrival from your tech. Excellent knowledge base of the systems. Courteous professional service. A cut above others I tried. Would highly recommend this Company to others. Thankyou very much for your assistance.
12 Oct 2017
Kiera most friendly and courteous. Installer the same, and rang me 20. Ins before arriving to advise he was on his way. Installation was flawless an remotes synced and worked first time. Very happy with service and unit.
09 Oct 2017
Positive and professional communication with front office was very good. Thanks to you, Kiara! The finished results appear to be in order and the gate replaced back into 'good for service' condition.
06 Oct 2017
Professional service all the way.
05 Oct 2017
We have just replaced our door with your group and are very happy with the level of service given by Patrick and I think Stephen. They were very efficient and left the job sight clean and tidy. Well done.I am very happy to recommend your group to any one thinking of having work done on any of your products. Arrived on sight at the nominated time and day. Worked to complete installation to a very high degree of satisfaction to all concerned.
02 Oct 2017
Service was flawless. We had a problem which was rectified in a timely manner with just one phone call. Thank you. Well done
28 Sep 2017
Great Service, from my Initial contact to the completed job all areas were excellent to deal with. Service guy was so friendly,very obliging & honest, not trying to stich me up.
27 Sep 2017
The service persons (2) were most polite and checked that I had received a quotation before starting work. They were thorough and ensured that the system was working effectuively before they left the installation. They were happy to address all my concerns.
22 Sep 2017
Great help and nice staff
22 Sep 2017
Experienced very good customer service from the moment I called AGG Doors. Spoke to Josh regarding my remote garage door problem and he was very informative. The following day a technician called between 11 a.m. - 2 p.m., as informed on the telephone (actually quite close to 11 a.m.) and received a confirmation email and a call around 20 minutes prior to site visit, so no mucking around with false promises that are not met. Its early days yet to speak about the garage door and new motor as the technician has only just left my premises but so far, so good. If the garage door operates as well as the customer service, I will not be disappointed!
20 Sep 2017
Very happy with all aspects of service Great installation Great installers. Patrick and Corey Gates working great
18 Sep 2017
Very impressed. Quick reliable service. Exceptional customer service. Well done.
16 Sep 2017
Our technicians arrived when expected and fixed the problem quickly. They also answered my questions and gave some useful hints. I am very happy with the experience.
14 Sep 2017
Everyone was very helpful from the initial phone call to replacement of the motor.Really appreciated the call when tradesman was on his way, and he was professional and friendly.Evrything seems fine so far with the new motor.The only drawback is the new remotes as I find having to slide the cover down a bit annoying. I expect I'll get used to it!! Would certainly recommend your service to others
13 Sep 2017
not even a customer but their online help service walked me through the process to successfully program a replacement remote. roller door now works perfectly and obsolete controller in the bin!
12 Sep 2017
My experience in dealing with AGG Doors was smooth sailing from start to finish,Kiara is excellent in her business skills,prompt and courteous,and mailed the correct parts to correct my garage door motor issues,and as I reside in the rural sector,this type of service is paramount. I strongly recommend this wonderful company.
11 Sep 2017
Excellent service and fantastic job. The technician who completed the works is an asset to this business and I will definitely use AGG doors again. I wish I could remember the technicians name as he deserves to be recognised for a great job. As a young P plater I am guessing less than 22 yrs old. He will go far in this organisation or any other.
11 Sep 2017
We were very pleased with the whole experience. We were impressed with the professionalism of the office staff, Technical and service staff throughout the process. The serviceman arrived on time and set about his task immediately. He worked tirelessly and installed the motor assembly with minimum of interruption to our business. The unit is working beautifully and we are very pleased with the job Regards Larry Wood Otech Lubricants 9768 3344
11 Sep 2017
all aspects where satisfactory dealt with. and very satisfied with the whole job.
08 Sep 2017
adis2 from Bentleigh
Excellent experience with AGG Doors. Patrick, the technician arrived on time as promised. He gave me a detailed run down regarding the problem I have encountered with my garage door. After deciding on the preferred option I have been given a written (Very reasonable) quote. Patrick arrived on the day, on time as arranged. The job was carried out with much attention to details and I was briefed very clearly about the extent of the works. I am fully satisfied with the result and the very friendly approach. Highly recommended!
08 Sep 2017
My initial phone call was handled very well and the follow-up email regarding the date and time of the job was handy to have. The technician rang to let me know he was on his way and when he arrived was very knowledgeable about the garage door. He explained what he thought the problem was and fixed it efficiently. The garage door now works very well and the problem has been solved. I was very happy with the service and would happily recommend AGG Doors to my friends.
08 Sep 2017
Very happy from the first call, to booking reminders, service then after service follow up
08 Sep 2017
Great and easy experience. Dealt with Josh, great customer service and a wealth of knowledge.
08 Sep 2017
Grimy from Frankston
Vast improvement over our sales/install experience with another provider. Appreciate email status reports and booking confirmation. When technicians (x2) arrived they were very courteous and knowledgeable about our problem and discussed parts replacement (with pricing) before proceeding. An added bonus was the ability to pay on site with a card by eftpos.
06 Sep 2017
Stephen51 from Sandringham
Our sliding gate motor was promptly inspected and repaired after two other businesses had quoted between $1400 and $2100 to replace. Fantastic service...what more could one ask for?
05 Sep 2017
Tom arrived within the advised time frame, he phoned 15 minutes prior to arrival. Tom assessed the issue, made the repairs and also completed a review of the door to ensure all was in order. Happy with the service.
04 Sep 2017
Found the service to be quick and professional, Came out to rectify a problem, installed new motors and receivers, and remotes, could not be happier
02 Sep 2017
Applied for a quote via your website on a Saturday morning. A couple of hours later Arthur called back and explained what options were available to repair the door. He was very friendly and helpful and booked a time for someone to visit my place. The technician called to let me know when he was going to arrive, and efficiently repaired my garage door. As the motor had to be replaced, the door now works so smoothly and quietly that I have to double check that the door has closed!
01 Sep 2017
Very helpful initial call. Technician (Shane) was informative and efficient, replacing our motor in just 30 minutes. Even helped our elderly neighbour with some questions about parts for his door.
01 Sep 2017
I rang AGG Doors initially to get advice regarding our "failing to open" roller door. I was given very helpful instructions by a technician. As we were still having problems, a young technician called Tom, made a home visit. He was extremly professional and courteous He rang prior to confirm his visit, he assessed the problem, and replaced the motor. It took him approx 45 mins. Payment was made easy via the modem. I am most impressed with the professional service given to me by the team at AGG Doors. Thank you. My overall experience was excellent. It was refreshing to deal with a company that was helpful, knowledgable, reliable and courteous!
29 Aug 2017
The tradesman was first class. Firstly prior to arrival he gave a indicative time of arrival. The options were clearly explained and workmanship was first class. The rear gate to the street is a critical asset and AGG Doors demonstrated and provided a secure result.
28 Aug 2017
Quick response to my phone call, and visit arranged for the next day. Patrick arrived in the time window specified, and was very capable, professional and friendly. A very positive experience. Very pleased so far.
26 Aug 2017
Amazing service & fair price. Made time to come out same day & repaired our door, we didn't think it was repairable, but they fixed it! Thank you Josh & Nathan, wouldn't hesitate to recommend you to anyone.
18 Aug 2017
Very happy with your services provided! I'm a first time customer. The whole experience was very professional, from my initial phone call, to the technician that came out and the before and after service emails received. Complete satisfaction with the whole job performed. Many thanks once again!
18 Aug 2017
Arthur, was very helpful when I needed to understand how to sync a new remote for my gate even though it was years since they had installed my new gate motors. Thank you..Wendy
11 Aug 2017
Awsome service people and product. They were accomidating and flexible to our needs and gave exillent assistance and were available and timely in assisting us with our garage door. Thanks agg garages
10 Aug 2017
This is the third time we have used AGG Doors. On all occasions we have found their technicians to be very professional and easy to communicate with. This time we had a problem with one of our roller doors on the shed. After investigating the problem, Tom (the technician who called) agreed that a new roller door motor would be the best solution. I had had great difficulty in trying to reset the Boss motor that was originally on the door. I followed the instructions to the letter but could not re-set it. Tom had difficulty with trying to manually adjust the Total Span roller door we have. In the end, as said above, a new roller door motor was fitted. The door is working fabulously now - Tom restrengthened the door frame by inserting more screws to stabilise the frame. It would appear that the stress put upon the frame by the old motor may have contributed to this issue. All is fixed now, so thanks to Tom for the work he did today and also thanks to AGG Doors for their prompt attention in sending Tom out to us. I will continue to use AGG Doors into the future and will ensure that I have them maintain the doors on a regular basis.
09 Aug 2017
I was very happy with the men that you sent out very polite and easy to get along with. They were very helpful and answered any questions I had I would recommend them to anyone .
04 Aug 2017
AGG Doors did a fabulous job fixing our garage door which was becoming uneven. They serviced and replaced the cables so when the garage door is closed, it's now level to the ground. Overall I was very satisfied with the service and professionalism. I would certainly recommend AGG Doors to family, friends and colleagues.
02 Aug 2017
Mechanics arrived in specified time frame. Found problem and illustrated to me why it was board issues. Listed options to address issue. Pleasant and worked hard. Answered all my questions. Receptionist most pleasant and helpful. Very satisfied with all aspects of visits to date
31 Jul 2017
I was looking for a repair to a Roller Door Motor(clutch assembly)for an item that was poss'20+yrs old and AGG Doors were one of the few companies to still have replacement parts.Allowing for a repair and not a replacement...$$$$,Savings!! From the friendly staff that made the booking(Kiara),to the Serviceman(Tom)who was prompt,polite and able to repair the item professionally and offer future maintenance tips, I really was very impressed and would highly recommend AGG Doors in the future. Very happy with the service and the door works a treat !!! Regards, Steve Todd
27 Jul 2017
Excellent in all areas from the first phone call to the completion of door installation everything works well very satisfied
14 Jul 2017
Initial enquiry was informative, helpful, respectful. Follow up to attend site for quotation was prompt, thoughtful, respectful and gave me the confidence required to engage this company. All phone enquiries, meetings onsite and associations with technicians gave me confidence in engaging AGG Doors and enabled me to confidently recommend to others. Many thanks AGG Doors, you are a credit to the industry. Congratulations! Your company has a great approach, Josh tirelessly answered my many phone queries. Patrick was informative and gave me confidence to employ his services. Resulting door is the envy of other apartment owners! Many thx to you all.
14 Jul 2017
We were very pleased with the service and workmanship of Chris who repaired our badly worn and rusted sliding electric gate.
12 Jul 2017
It was a pleasure to have AGG doors visit..I found their customer service just terrific..The service guy - Chris? Was so friendly and after some prior bad experiences I can't recommend AGG doors highly enough My gate was fixed quickly and all moving parts checked over as well. A big Thank you. My gate has been on manual for about 18 months due to past bad I have a good service provider and the sticker on the motor box to show all.
12 Jul 2017
Initial phone contact handled professionally and appointment made. The technician called 25 minutes before the appointment to say he was on his way. We explained what was concerning us as the door and gates had not been serviced for some time. He checked the operation of both, adjusted and lubricated. Excellent caring service.We were happy with your service at our last property and delighted with today's service.
11 Jul 2017
Excellent service from all personnel. Quotation person arrived on time and was professional, knowledgable, helpful and thorough. Installers were excellent. On time, professional, work done quickly and very neatly. All rubbish cleaned up afterwards.
11 Jul 2017
Thomas called in advance and arrived on time. He was courteous, informative and efficient and, best of all, our garage door now works perfectly well! We are very satisfied. Thank you.
04 Jul 2017
Initial phone call was well handled on the Friday -- arranged for technician to visit on the Saturday Saturday visit was well conducted -- technician attended at the prearranged time to inspect the damage, observed the problem and gave quotation to repair Monday visit was well conducted -- technician attended at the prearranged time to do the repair. Repair completed quickly and door is now working. Technician also applied WD40 to the door and motor. My opinion is that the cost of the repair was reasonable especially as the technician attended on the weekend. Very satisfied with my experience and I would recommend your Company for such repairs
04 Jul 2017
Prompt and efficient service. Technician was extremely competent, efficient and knowledgeable. The new motor seems to be working fine and the installation was very professional.
03 Jul 2017
Had used AGG doors before when we replaced our door opener a few years ago. Had a good experience then so went with AGG to replace our derelict tilt door with a B&D Panelift sectional door. Very happy with the advice, the quote and installation of the door. The technician was very thorough and did a great job. Looks great, and no more having to manually open the door to get our caravan out (new door opens to full height of the garage).
23 Jun 2017
Fantastic service, very easy to deal with and were able to replace my garage door opener very quickly. It was a pleasure doing business with AGG.
22 Jun 2017
At last. A tech that knows his job. AGG did a great job on my garage remotes. Thanks guys, I heartily recommend them . Not the cheapest, But certainly the best.
21 Jun 2017
AGG were great and the technician was very nice and did a great job
16 Jun 2017
Very pleased with prompt response to our phone call. Friendly service and helpful advice. Very pleased with the repair of our garage door by replacement of motor. Once again, prompt service and a job well done. Garage door now working well.
15 Jun 2017
Great experience. From booking through to installation. Patrick arrived within specified time, and was able to very efficiently install a new door motor as our old one was broken.
08 Jun 2017
Fabulous service. A very friendly young lady taking my call, then following up with my endless emails and requests promptly, an asset to the company! The installation process was a breeze.The young man explaining the process and was quick to install my automatic roller opener. Everything was hassle free, I would definitely use this company in the future, highly recommended!
15 May 2017
Excellent service from the time I called to when the springs were installed. Would definitely recommend AGG.
21 Apr 2017
I rang and discussed my problem and was sold immediately by the pleasant and informative guy. The job was explained fully to me, completed by a friendly man and his apprentice with no mess. Even cleaned down with a cloth after completion. Would recommend to all.
21 Apr 2017
I found AGG Doors to be very helpful. Did not try to overcharge me because I had an urgent situation and when they found they could attend sooner that first quoted did not hesitate to contact me to advise that the service could be provided sooner than first thought.
07 Apr 2017
I found the technician very friendly and helpful. It was obvious from his manner that there was no intention to deceive or hoodwink me as the customer. He was totally honest and carried out the service in a way I would expect from a person who knows what he is doing. Thank you for the service provided.
29 Mar 2017
Had a mechanical issue with my door and had some wonderful advice from Kiara, despite that fact I was from interstate was helpful with links and reccomendations. Thanks again.
27 Mar 2017
I would like to thank you guys for the quality of service I received during my recent request to have my codes changed on my doors. I found your communication excellent and service done in a timely manner. Your service personnel were well presented and spoke well of the company. Special thanks go to Tom who was the man in the field.
17 Mar 2017
Called AGG doors.very friendly service,honest prices,honest work and customer service second to none I have had before. I can recommend this company as top class.
02 Mar 2017
AGG saved me after I wasted a whole day waiting for another company to call me back. Friendly, reliable, quick, honest and reasonably priced. Their quote was accurate and they made sure I was happy before they went ahead. Stoked with the work delivered!
11 Feb 2017
I would thoroughly recommend AGG Doors for service and getting remotes for garage doors. Chris was co-operative and listened to my explanation of my problems. Very happy with AGG Doors quick help. Alan B
06 Feb 2017
Called them in the morning and had someone out in the afternoon they were amazing very reasonably priced thanks
02 Feb 2017
This is the second time we have used AGG Doors; the first was a service call in 2014. This time it was a broken spring which needed replacement. I rang on Tuesday 31/01/2017 and Sasha, the technician, arrived on Wednesday 01/02/2017 around 4:00PM. Great response; great service. I would like to compliment AGG Doors and in particular Sasha for the very professional manner he displayed. Nothing was too much trouble and he had the door springs replaced quickly and ensured the door and all moving parts was working perfectly. I appreciated the explanation provided by Sasha and his advice on how I should maintain the door into the future. I found Sasha to be a highly skilled technician willing to impart knowledge to a lay person such as myself. Thank you Sasha for the great work done at our place and for you advice. I am very grateful for the service/maintenance work done and will ensure that others know about the very favourable experience. Thank you AGG Doors and most importantly a huge vote of confidence and thanks to Sasha for the fabulous work done.
31 Jan 2017
Very impressed with AGG DOORS. Came out within 24 hours of call and Tim was reliable and efficient. Highly recommend
19 Jan 2017
We had our garage door fix. Stopped working. Chris the technician came out to install new modem. Great guy. Polite and friendly. Before he left he cleaned up after himself and made sure I understood everything that I should know. The quality, service & pricing - thumbs up! Keep up the good work guys. Highly highly reccomend.
19 Jan 2017
Garage stopped working and recommended a new system, very effective and efficient installing new system with no issues. Gave some great advice on servicing and maintaining garage. Overall great service!
06 Dec 2016
neenb from Belgrave
Our garage door (installed by previous owners) stopped working using the remotes - Chris is a star, resolved superfast, what a pleasure to have it all working again. Excellent service all round. Thank you!
30 Nov 2016
Thanks for fix the problem for me. Good service and take care about their customer's feeling. Quickly response.
29 Nov 2016
Consistently impressive service with this company at every level. I've had a number of dealings with AGG over recent years and have never been let down. Am off to program a remote control having watched one of their instructional online videos!
29 Nov 2016
Tootsie from Keilor Downs
(9 Oct 2016 Keilor area) 100kms winds unhinged our double garage door, it was very stressful as the strong winds continued for some days later (double garage door flapping as if weightless). I tried to contacted B&D twice, (as they originally installed the door) got their answering service, 5 days later still no one called back. Decided to call AGG Doors, actually spoke to someone who works there and received an immediate date and time for service. Serviceman arrived when he was meant to and even called before hand, he balanced and repaired the door (thought the door was a goner tbh), he put in extra bolts to make the door more secure, he also replaced the motor at a competitive price. More than happy to highly recommend them to anyone.
27 Oct 2016
lindsay-s from Malvern East
Used them 4 times over ten years always efficient courteous and prompt. Highly recommend them. We have usec them for garage dootr replacement, maintenance and gates.
13 Oct 2016
I was having a bad day cause my wife called me and said she had broken the door. When I called agg doors Kyra unfortunately received my temper but by the end of the phone call she resolved my issue aswell as left me laughing. She was sweeter than a bowl of sugar and had jokes that were so bad I now tell as my own. She's a great asset youto company. I'll be sure to refer your company to everyone I know - Robert
07 Oct 2016
Iam so happy having found your company on the net. I was impressed with the phone contact and manner of the individual who attended to my issue. Importantly he was able to provide a realistic time frame and quote for the job. The guys who attended were great and did a wonderful job on the door.. working better than before the damage. Great company, great service, I would highly recommend to others.
05 Sep 2016
Excellent service and a quick fix. We had our roller door pulled off the rails and the lads came out and got the door working again quickly and with little fuss
29 Aug 2016
Great service from Paul and his team at AGG doors. Clear communication, a great price and excellent product. They did everything I asked, even cleaned up the site when finished. Will use these guys again, very trustworthy.
25 Aug 2016
AGG door customer service was very friendly and helpful. Technicians were knowledgeable friendly and polite. I would recommend AGG Doors without any hesitation.
19 Aug 2016
Staff were very helpful have recommended to friends in Melb my pocket should arrive soon then we have working door thanking you.Helpful people
12 Aug 2016
Very pleased. Good support from Josh on the phone Clear explanations and options. The tech guys arrived on time. Work was done quickly and cleanly. All great. Most importantly no surprises.
08 Aug 2016
Completely satisfied to speak to someone on a Sunday morning who gave me piece of mind. And then for someone to come out to fix my problem a day after I booked was even better. Service guy was quick to repair my door and polite. .......Great work by all.
28 Jul 2016
Excellent overall customer service. From initial call to AGG Doors to the prompt appointment and the installation of the new opener. Thank you all
26 Jul 2016
I had a broken gear (rare) from an older style electric tilt door. From the first call I made to AGG it was obvious that customer service is a priority. I got a call back immediately from a technician and he was very knowledgeable and helpful. He responded to my emails promptly. A replacement gear was priority posted and the whole transaction went smoothly. i would highly recommend AGG doors based on my experience.
18 Jul 2016
All good thanks - happy with service. We needed a part posted internationally and it was easily quoted reasonable and arrived in New Zealand safely...
13 Jul 2016
Booked service on the phone and follow up with reminders were terrific. Technician arrived on time and was friendly, quick, great with instructions as to how I further maintain the door rollers. Terrific guy. It's only been one day since the work was done but all's going well.
08 Jul 2016
From the initial contact with AGG doors until the installation today of my new door, the service was excellent. I would highly recommend this company as professional with a very good product knowledge. The installers were on time and did a wonderful job. Thank you AGG doors. Denise
05 Jul 2016
Professional & nice :) Easy and simple booking system. Liked the time frame given when the technician would be at our house. He came right on time was very professional and provided courteous service did the job I asked for and door works perfectly now. I'm a happy customer. Thank you AGG Doors.
27 Jun 2016
Explained differences between some brands and performance/warranty good email service to confirm installation date and time installer turned up on time and showed my elderly mother how to operate door once job completed
18 Jun 2016
The technician that visited was lovely he called me before he arrived was very helpful & explained things well! I'd definitely recommend you guys after his service so thank you
03 Jun 2016
The technician came and was clear with his communication about what he was going to do to fix the problem - he has fixed the door and gate to our satisfaction Thank you
28 May 2016
Absolutely great service & advice from my initial enquiry by phone delivery of item required was prompt & product did exactly as described for my issue with roller door. Thankyou
24 May 2016
Really happy with the website. Very happy with the personal service when I phoned up about the expected delivery time. This was due to the Easter break.
18 May 2016
Initially sent email question which was quickly responded to. I then followed this up and placed order via phone. Items arrived promptly and in good order.
10 May 2016
Have found AGG doors gave us excellent service, after several companies said our roller door could not be connected to a remote, this was sucessfully accomplished by a courteous, helpful serviceman called Patrick thank you very much.
05 May 2016
Apart from the initial mixup with time technician was expected my experience as a first time user was very positive. The technicians were very polite and helpful and explained everything well. Thank you.
04 May 2016
The motor on my garage door failed and AGG were contacted. They booked me an appointment and attended four days later. I was kept updated by email and the technician arrived early. The motor was replaced within 30 mins and a few alternative options were provided to me. A good service with no hassle for me.
27 Apr 2016
It was great to deal with Josh. Excellent knowledge able to quickly answer my questions and point me to the correct product to buy. Prompt delivery controls working perfectly.
11 Apr 2016
The two work men arrived within the stated times were very courteous and professional. They fixed my garage door promptly . I was very impressed thank you
04 Apr 2016
Easy process for booking a technician. The technician was on time and polite and explained what he was doing. The service provided was great thanks.
29 Mar 2016
Phone conversation was at high rate of was amazing friendly and new his work .would highly recommend to any one to user agg. Thank you
29 Mar 2016
AGG customer service was fabulous, thanks Josh, you excelled (and my standards are high!). Well done.
22 Mar 2016
The company confirmed the booking twice before the date, the crew called 30 minute before arrival, and arrived on time. They resolved the issue to my complete satisfaction.
15 Mar 2016
Job done nicely. friendly staff. They were able to squeeze me in and were competitively priced... You guys rock. !
07 Mar 2016
Finally decided to upgrade my manual garage rollerdoor to an automated one and my friend recommended these guys when he did his a couple of years ago. After the installation of the motor, the bloke also showed me what the buttons on the remote do and how to overide the motor to set it to manual should I need to. He also hinted on this website so here I am because I'm very pleased with the service and value. My back is also thankful!
07 Mar 2016
Service was prompt. Service person turned up on time. Price was as quoted, there were no extra cost. Job was completed very well.
07 Mar 2016
sharonm28 from Lynbrook
Outstanding. They arrived when they said they would and performed the job quickly and efficiently. They fitted in with my timing restrictions (garage repairs) and nothing was a drama. I highly recommend them.
05 Mar 2016
initial phone call gave me confidence to proceed to use AGG the service people were on time and friendly and solved my problem without a fuss
01 Mar 2016
Great techs Very happy with the service. Staff on the phone very helpful and the technician Patrick was on time, resolved the issue and was very helpful. Great techs
22 Feb 2016
The lady who took my booking was very friendly and gave me encouragement. Patrick the serviceman was punctual, efficient and solved my problem.
15 Feb 2016
All I can say is it was very professional and so a good experience. Delivery took some time but it took place over the christmas holidays and I am the other side of the planet so all good. Would definately use again. Wasted time and money on similar companies in the past that did not work out so glad to find a competant company cheers
15 Feb 2016
Just had Shane service the electronics and remotes of my garage door. He was excellent - he was very competent and friendly. David
12 Feb 2016
Just had Patrick visit to service our B&D door. What a great service man, very friendly and wanting to teach us how to make sure our door is well looked after into the future. AGG Doors, I would hang on to this one, he is the reason why I want to write this review. All other contact with head office and everything was great as well.
05 Feb 2016
I have purchased parts from AGG Doors twice and the experience has been excellent. I have worked in senior marketing/sales.customer service for 40 years (now retired) and compliment the company on delivering a strong customer focused strategy. My purchases have been small however the delivery of service by AGG has been excellent regardless of purchase size.
25 Jan 2016
Communication given from the office was accurate and up-to-date. Installer was friendly, knowledgeable about the product and efficient at his job..
09 Jan 2016
All good. Was pleased that spares for my door were available and the fast mail service. Thank You. All contact was on line and I did the repair myself.
05 Jan 2016
My initial phone call was dealt with professionalism, courteous manner and great service. I had a great experience from the 2 technician when they came to my residence. The garage door was repaired and I was very pleased with the prompt callout and attention to detail that I was given.
29 Dec 2015
My initial phone call was dealt with professionalism, courteous manner and great service. I had a great experience from the 2 technician when they came to my residence. The garage door was repaired and I was very pleased with the prompt callout and attention to detail that I was given.
23 Dec 2015
Very satisfied. On the phone, you took all the details, and the guys who came out knew what needed to be done already. Lee and his partner (whose name I forget) were really friendly guys who got the job done quickly, and then gave me a honest rundown of the problem and their resolution
10 Dec 2015
Quick and reliable service from Shane. No fuss when arrived and just got on and fixed the problem, many thanks.
04 Dec 2015
Initial phone call easy and helpful, booking easily made, booking confirmed, technician rang 30 mins prior, was exactly on time. I think Nathan is his name. He was excellent. Fixed the broken door swiftly. Great service, well done. We'll always use AGG from now on.
30 Nov 2015
Technicians were very friendly, explained everything, came in diagnosed and did the job and left the site very clean. Door has been working fine since.
27 Nov 2015
mareeb775 from Templestowe Lower
We have two automatic gates and have used AGG for repairs on a number of occasions. Have been fortunate to have Shayne attend most calls. He is always punctual, clearly explains the problem and solution options. I request Shayne on all calls now.
17 Nov 2015
Happy with call, technician and service. So far, all is fixed and working fine. Bill was higher than expected so approximate upfront pricing for specific common issues may be a good idea at your end. Thank you.
10 Nov 2015
Excellent advice and prompt service. Easy telephone instructions to set up remote to garage door motor. Follow up query responded to promptly thank you
30 Oct 2015
Had an issue with my garage door not opening, called up AGG and they quickly organized a date and time for the Technician to come out. Very efficient Technician and quick to fix our issue and door works perfectly well now. Professional and Punctual Service. Highly recommend these guys to anyone with garage door issues.
29 Oct 2015
Found part on ebay. Part not fitted yet but looks like a quality replacement gear, not expecting any problems, happy with quicker than advertised delivery.
21 Oct 2015
extremely good service, fast, friendly and efficient. The article I wanted was quickly identified and then immediately shipped to me within 2 days. Thanks to AGG!
09 Oct 2015
Service was excellent when he turned up . It would be good if on the day a more exacting time or a call from service man was received say an hour before arrival.
02 Oct 2015
I enquired about a spare part for my Gibidi gate controller . I found your staff to be most helpful in tracking down and supplying me with the required part. The service was greatly appreciated.
29 Sep 2015
Had a problem with our electric gate. Call AGG and the gentleman who took the call was very helpful and arranged for Chris to come out to have a look. Chris rang 30mins before arriving and was within the timeframe for the appointment. He serviced the gate and fixed the problem. Would recommend to anyone who needs their gates serviced. What a difference it makes when someone knows what they are doing!
28 Sep 2015
Very helpful staff on the phone when I rang about my disengaged garage door. He attempted to enable me to fix the problem myself, but handyman stuff is one of my better skills so I needed to have a technician visit. Problem fixed in no time and I received a lesson as to how to address the issue should it arise again.
21 Sep 2015
Very pleased with the technician's servicing of problem with the door opener, very obliging. Opener unit old so hopefully will now keep working for a bit longer before new opener required.
16 Sep 2015
Made a call and had an appointment the next day. Technician arrived on time and was very pleasant. All operating well. Thanks
10 Sep 2015
aldo from Springvale
Called to have the motor on my gate replaced. they were great. product and service was excellent. and my new gate is dead silent now.. I was so happy, i called them back to fix my garage door squeaking, they knew exactly what the problem was, replaced the bits needed, now its like new... i wish i called these guys years ago!!!
09 Sep 2015
The service was great and the guys were on time. They were courteous and. Told me exactly what they did. The initial call was great and I am extremely satisfied with the whole service I received
03 Sep 2015
Best people in the business as compared to others I have dealt so far. Paul and Chirs are great. They were honest, friendly and approchable. Job well done. Recommend them anytime. Call them before you call anyone else. Keep your good work up guys.
17 Aug 2015
Fantastically efficient and a really good job done on replacing our old motor. Thank you!
08 Jul 2015
virginiam160 from Balwyn
The cable had snapped on our single panel tilt door. I rang another company who made me wait 5 days before coming out and when they did, they didn't have parts so put it off until a further 6 days; I sacked that company. I found AGG and got same day service for less cost. Fantastic service, price, ease of booking and friendly staff. Thankyou so much AGG; I can close my garage door now. :) Very happy
01 Jun 2015
Finally found someone to talk to that was willing to help a customer. I was very pleased with the service. I just wish my diagnostic skill was a bit better then I wouldn't have to hassle Rick so much.
01 Jun 2015
Absolutely outstanding service from AGG Service Manager Paul is responsive, accountable and efficient. The work is done on time and on budget. We previously used another well known company - chalk and cheese.
15 May 2015
I am very happy dealing with you guys. You are all professional to deal with. I will not hesitate to buy parts to AGG doors. Quick and no-hassle service.
14 May 2015
Thanks must be passed onto two very capable and courteous representatives of AGG Garage Doors Nugget and Cody who in no time had the garage door repinned and fully operational. AGG Doors are very professional and we can highly recommend this company.
22 Apr 2015
Very quick from order to delivery. It would be nice however to use email to notify the purchaser that the order has been received and processed. Many thanks!
20 Apr 2015
Had Jarrod come out to fix our garage door & couldn't have asked for a better bloke. Great guy who is friendly & efficient. Didn't think our door was fixable because it came out of its tracks & was jammed shut. Now its as good as new. Very affordable, would recommend Jarrod & Agg doors any day.
20 Apr 2015
We contacted AGG Doors in Hallam when the springs catastrophically failed on our garage door locking both our cars in the garage on a friday. They made arrangements to turn up in the early afternoon of the Monday and quoted a price for the replacement of the springs and other potential costs. Jarrod turned up within the agreed time frame and when he couldn't get a response at the door phoned two numbers to contact me. He then efficiently fixed the problem and advised me as to maintenance of the doors and issues that I might have wight he motor into the future. The service was efficient and effective and informative - and the price was as quoted, without any additional costs. I have no hesitation in recommending AGG Doors and Jarrod.
06 Mar 2015
quentint from Hallam
Good service on the phone and prompt service with very nice and friendly serviceman who arrived in the time advised on the phone. They are also very willing to answer all questions I had!
20 Feb 2015
melindad9 from Narre Warren North
Our garage door, which was well and truly in need of a service, would keep springing open when we'd close it with the remote. We contacted AGG doors and they came out a couple of days later and fixed the problem straight away. Jarrod and Chris were efficient, friendly and very knowledgable and we would highly recommend them. We will certainly be calling on these guys in the future to regularly service our garage door.
15 Feb 2015
rosemarya4 from Wheelers Hill
Refit door in tracks and level, tension springs, service door, refrofile motor. Excellent service. I felt comfortable and confident job was done to high standard.
13 Feb 2015
penelopeh2 from Lysterfield
Fast, friendly & efficient service. Jarrod invoiced the job as per quotation. No nasty surprises unlike other tradies. Recommend to others.
13 Feb 2015
felicias1 from Hallam
A quick, no problem service that delivered what l ordered in a no fuss way. Very satisfied. Priced right, friendly service and service was great. Thanks!!!
06 Feb 2015
nickc22 from Richmond
My old roller door of 24 years finally gave up - I rang AGG and a very helpful guy stepped me through all the beeps and possibilities from the wall panel to try and find a fix, before we both realised the motor had expired. A few days latter Jarrod arrived and within an hour had installed a new motor, adjusted the door and made everything run beautifully, all with courtesy and good humour. A couple of years ago AGG fixed a broken bracket, and my experience then was equally as positive. It's a delight to find a company who you feel you can trust to do the job efficiently, promptly and at a very reasonable price (haven't bothered getting other quotes, so can't say for sure, but prices seem fine). Thanks guys.
30 Jan 2015
madsl from Armadale
Garage door stopped working and Jarred came out and fixed it. The next day the door broke down again. Jarred came back and sorted out a new motor, remotes at discounted price for the inconvenience. Was all completed quickly and now the door is SO quiet and works so well. Good service.
30 Jan 2015
Stanton from Sunshine
The roller door for our two car garage stopped responding to the remote control. Phoned ADD Doors on Tuesday after Australia Day. A service call was arranged for the afternoon of the following day. A chap called Jarrod turned up at the appointed time and installed a replacement door opener motor on the spot after lubricating the door springs and adjusting the door guides. Jarrod was very helpful and very much on top of the job. The exercise took about one hour. The motor came with a 5 year warranty. Total cost was $650 which I thought reasonable. Overall - very easy to recommend this firm.
07 Jan 2015
renaa1 from Hallam
just excellent help considering i am in WA and it was al conducted over the phone. Easy to get through to a tech, which is not always the case with other companies. Were very willing to answer all questions I had
17 Dec 2014
Was very lucky to have Jarrod come out to my place today - awesome, friendly guy who not only fixed the garage door (chain had broken and cleaned up the parts to the door, but also showed me how each part works and what I should do to continue with its maintenance. Will definitely recommend AGG (and of course Jarrod!) to anyone for their garage and gate needs. Jarrod, thank you again for the streamline amazing work!!! The garage is seriously the quietest and running the smoothest that I have ever seen and heard!!
17 Dec 2014
tonyp20 from Canning Vale
originally bought a circuit board which did not fix my issue. Returned and bought a door closer assembly. Over the phone advice and help was invaluable considering I am in WA. Delivery time was also good.
18 Nov 2014
davide19 from Patterson Lakes
Auto Door mechanism old, not working. Given a full explanation of parts that were worn and reason for not working. Fitted new system. The guy offered to take old system away and the whole time was friendly and courteous
11 Nov 2014
timp11 from Tapping
Exceptional website easy to find the parts you need Great customer service with very quick delivery. Thanks for making my service of my roller door so easy.
02 Nov 2014
paulm93 from Hurstbridge
Needed spare parts and the ordering and delivery were exceptional! The delivery time was excellent and choosing the parts was easy. First place to go to!!
27 Oct 2014
They replaced the hoozywhatsit in the motor of our thingamajigga. They also had to send out a new receiver and it arrived really quickly with easy to follow instructions, which saves the second call out. Great honest service. A review I was happy to complete. Highly recommended :)
23 Oct 2014
Ozflash from Carrum Downs
had to get my roller door serviced, Jarrod turned up at the stated time not only fixing my troubles,but also talked me through regular maintenance that I can now do myself
21 Oct 2014
andreww112 from Vermont
I had an automatic garage door opener installed and found the installer to be very efficient and friendly. The system only took an hour or two to install and I would definately recommend Agg Doors to anyone wanting a garage door system. The product was also Australian made which is a bonus.
15 Oct 2014
carolync9 from Narre Warren South
I rang to have my automatic roller door fixed as it was not opening properly. A tradesman named Jarrod attended my address at the time specified, and was very cheerful and helpful. As the gears were not working properly he suggested a new motor, I was not pressured into buying it and in the end it was my choice to have the old one replaced. He gave me an approximate length of time it would take to install the new one and he was spot on with that. He then checked all the other hinges and bolts to make sure of the working condition and then replaced some faulty screws and bolts. He then had to lengthen the track which wasn't long enough for the new motor, and this was done at no extra cost. Anyone thinking about using this company I cannot recommend them highly enough....And would definitely use them again and also pass on their information to others.
14 Oct 2014
replacement remote controls for roll fast doors, technical questions answered with ease. follow up conversations were also dealt with ease
10 Oct 2014
tannazd from Heidelberg Heights
Excellent service - from the reception through to the maintenance crew! All incredibly helpful, knowledgeable & prompt. Have no hesitation in recommending them to family & friends!
10 Oct 2014
margaretc23 from Black Rock
I appreciated both the honesty of the person I dealt with on the phone and the prompt and efficient service provided by Jarred. It was the second time we have used AGG Doors and we have been impressed both times.
09 Oct 2014
janisk from Park Orchards
Jarrod came, saw and conquered! The garage door ControlaDoor4 sprocket had sheared off after 10 years of use. New one fitted. Easy peasy with a great helpful and friendly attitude. Definate recommendation!
09 Oct 2014
kaned1 from Heidelberg
We had the team from AGG Doors come to fix our garage door. They arrived on time, great service and knowledge and were able to help with the best long term outcome for the problem. Would highly recommend using them. They were so easy to deal with from making first contact until the job was done.
02 Oct 2014
garys21 from Hallam
Great service came on time and did a very professional job Saffron Grove Retirement Village Hallam
30 Sep 2014
Surprised how easy AGG Doors made it to find and procure a replacement part for my garage panel door. Very quick delivery and helped by Aust Post Tracking. Very friendly communications. Thankyou!
27 Sep 2014
I needed a part to fix my old ATA garage door motor. Received a very professional help for someone who does not know much about the product. Nice and very courteous service over the phone.
17 Sep 2014
Anonymous from Berwick
I needed a garage door motor replaced. I searched the yellow pages and found AGG, among others. I thought I'd start with AGG and work through the list but after I spoke to the receptionist then the salesman I had no need to look further. Their knowledge and professionalism gave me the confidence to go ahead. The installer completed their package by arriving on time, doing a great job, ensuring I knew all about the product and cleaned up, leaving our place as he found it. I have no hesitation in recommending AGG Doors.
15 Sep 2014
joeb29 from Emerald
Had two roller doors closer replaced by Jarrod, that showed up on time as promised and had the job done efficiently and was very professional and friendly and I will definitely recommend Jarrod and the company to everybody Cheers Joe
10 Sep 2014
Anonymous from Langwarrin South
Jarrod arrived on time and did a fantastic job. Would definitely use and recommend them again in the future.
05 Sep 2014
nandap from Mount Eliza
Arrived within the time scheduled. Jarrod the installer had excellent customer facing skills, professional and presentable. Gave us the options once problem was identified and resolved the problem in a timely manner. Would recommend them highly.
30 Aug 2014
juliet33 from Croydon
Had motor changed on roller door by Jarrod. He was very friendly and efficient and i would recommend their service.
19 Aug 2014
griffg from Berwick
Very Happy Customer, had a new Merlin Garage Opener installed. Work performed on time and within 24 hours of my call.
18 Aug 2014
rital1 from Oakleigh South
had 2 garage doors springs replaced by Jarrod from AGG doors, I was really impressed with the service, it was a hassle free transaction, will do business again with Jarrod AGG Door.
14 Aug 2014
Garage roller door finally came of the drum and broke the motor. I knew it would happen eventually. AGG has replaced another door motor, so I called them up, they came out within AC couple of days, fixed the door and replaced the motor with a new one that works. All worked well and not too expensive. Would recommend, as the garage door is definitely not a DIU job!
13 Aug 2014
Anonymous from Coburg
The service from AGG doors was outstanding, starting from the first phone call, follow up emails, and ending with the visit from Jarrod. Exch step of this process was of a very professional standard. Jarrod rang to let me know he was on his way, which was appreciated, and then he efficiently and professionally carried out the necessary work on my garage door. I would definitely recommend this company if you need a newdoor, or like me, need an old one repaired or serviced. I will definitely use this company again.
12 Aug 2014
paulh40 from Sandhurst
My garage door had stopped working. Jarrod from AGG was able to come out and pinpoint the issue within a few minutes. He then replaced a circuit board and had it working again. He also showed me how to program my remotes, and gave the door a service to make it quieter. Jarrod was very cheery and did a fantastic job.
11 Aug 2014
christ46 from Burwood
Very satisfied with the price and service from these guys, as this was for a rental property, they were happy to call me on the day 30 minutes before they arrived (on time) so I could meet them a the property.
05 Aug 2014
dannyc7 from Point Cook
Hi, I want to thank AGG Doors and especially Jarrod for their great work in replacing the gear shaft in my two panel doors. The customer service was excellent from the time I put in my first call to customer service to the Jarrod's great work. I think AGG is on a winner in being able and willing to replace the parts in the motors rather than move to replace them with new as was my experience with other businesses. Regards Danny
04 Aug 2014
jenj5 from Warrandyte
Two faulty garage doors needed repairing, and overall service of all. Arrived on time, addressed all concerns promptly, explained nature of work required - very professional. Grateful for the help from Jarrod.
16 Jul 2014
SueEE from Ringwood East
Installation of automatic garage door closers and servicing of doors. The servicemen, Jarrod &Chris were very friendly, obliging and very professional. It would be impossible to rate them too highly!! Would recommend the company to anyone wanting a top job at reasonable cost.
14 Jul 2014
Anonymous from Narre Warren North
Garage door jammed and was extremely hard to release but Jarrod persisted and had the door working perfectly within a short time. Very pleasant manner and a professional workman. Thanks
17 Jun 2014
figj from Elsternwick
online information, assistance, support Cannot begin to explain how helpful this company was without recompense!!!!! Will be back FOR SURE
13 Jun 2014
Jarrod the service man was excellent. Very honest and good at explaining
30 May 2014
dennisp1 from Patterson Lakes
Jarrod repaired my garage door and did an excellent job. A great guy eager to do a good job. I hope he gets lots of work, he deserves it. Dennis
25 Apr 2014
Called AGG as my garage door was too low for my car. The service was amazing!! They made sure they could fix it before coming our so as not to make me pay call out fee for nothing. When Chris came he double checked everything before starting. He worked quickly and efficiantly, fixing my problem in under aen hour. No mess no fuss, good honest company!! highly recommend!!!! 5 star service!!!
29 Mar 2014
belindaj11 from Bundoora
The spring on the garage door needed to be replaced so that the door would work. Service was provided promptly and we were phoned in advance to alert us that the technician was close by. Friendly staff all round. Girls on the phone very helpful. Would highly recommend AGG.
18 Mar 2014
adrianf7 from Vermont South
Had broken spring on Tilt-type garage door replaced. Very impressed with the service - came on time, knew what he was doing in replacing both springs and balancing door, etc. Can't compare pricing - everything with doors seems expensive - but happy with the $350 bill as it's given the door a new lease of life.
16 Jan 2014
jilll3 from Ferntree Gully
My Garage roller door needed some urgent attention. AGG Doors replied to my appeal for help very promptly and arrived at the beginning of the 2 hour time frame they gave me. Not only did they fix my door but did some improvements so I would have the same problem occur again. The trades person attending was pleasant and friendly.
09 Aug 2013
Basismum from Altona Meadows
I ordered some special lamps for my roller door in the afternoon and they were delivered at 8am the next morning - to Altona Meadows. Super cheap, friendly and efficient. Would recommend highly!
20 Jun 2013
Certainly would recommend to all. Technician was professional, punctual and extremely polite. Quality of work was excellent, Many Thanks. Bruce B Ashwood Vic
11 Feb 2013
bettyn3 from Knoxfield
Worst ever service i have ever experience. Book time slot for 2-4pm and the guys turn up at 5.30 as i was heading out with no apologies!!!! Look at my garage door and basically told me because the ground has elevated nothing can be done to fix it. I had to pay $140 for a call out fee which was not even told to me when i book the appointment. I had four loose bolts and so since i had to pay the $140 i told them to screw it for me. Today i call the company to make a complain but was once again put off by the whole attidude of how this customer provides their service!!! $140 for 15 mins of lesson.... i had to learn the hard way but hope it helps people out there to avoid them in future!!!
26 Nov 2012
rossma from Bellbowrie
I needed advice on how to reinstate an aerial connection to a Merlin Power Lift door control unit. An online chat box came up on the AGG Doors website and immediately on seeing my need, Arthur offered assistance. Within an hour I had emailed Arthur photos, received instructions and completed my repair. I am greatly impressed with this prompt and helpful service
30 Oct 2012
I ordered a now obsolete control MPC3 reco control board. I received the goods within 4 days even though I am in Western Australia.The staff were friendly when I called up and enquired about their services and helped me work out the part I needed. Thanks a lot for fast and pleasent service
28 Oct 2012
I had wanted for a while to purchase an automatic garage opener but could not justify spending so much money on one. One day i noticed AGG Doors was having an early christmas sale and i managed to buy one over the internet for a great price! Received it within a week complete with remotes and instruction manual. No more getting out of my car to open the garage in the pouring rain. Cheers guys
26 Oct 2012
Anonymous from Dandenong
Unfortunately I broke my garage door remote last week :( I ordered a new remote from their website on wednesday and received it friday! No fuss service! Thanks a lot guys! :)
15 Jul 2012
freddyg1 from Noble Park North
From the time I rang AGG to let them know my roller door had rolled up past its stopping point on one side and had begun to unravel, the service was excellent. I described the problem and asked if there was any chance that the door would need to be replaced, and I was assured that it would only need to be repaired and most probably retensioned, including the costs of everything. I was told the service guys would be here between 1 & 3pm; at 2:00pm, the AGG van arrived with 2 friendly and courteous gents who worked efficiently and took the time to explain everything to me. These guys know their stuff when it comes to roller doors and were very reasonably priced. After having my fair share of unreliable tradesmen and service guys as part of renovations over the past several months, AGG came as a very nice change to what I'd grown to expect. Highly recommended.
16 Feb 2012
AmandaJ from Narre Warren North
Our main garage door started playing up, so I called AGG Doors, after I found them here. The gentleman who took the call was very friendly and helpful. The technician showed up right on time, was friendly, courteous, helpful, but most of all, he was honest. They could have told me that we needed a new motor, however, he gave the motor and door a service, replaced the necessary parts and gave me some advice on how to get the motor to last longer. The motor will eventually fail, but I would have no hesitation in using them to replace it or in recommending them to anyone.
01 Feb 2010
loua from Seaford
I had a problem with the electric motor on my automatic gate. I contacted AGG Doors who arranged for the attendance of the repair crew to attend to fix the gate on site. they did the work and repaired the electric motor.
Hallam, VIC, 3803
Tel: 0387891389

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