15 Dec 2017
Prompt, attention to detail, willing to discuss anything, arranged a priest for us "brilliant", gave us music we picked, very professional. I would recommend this company to everyone.
06 Dec 2017
Our experience with Australian Pensioner Funerals was exceptional. Anne Petrucelle was personable, understanding and extremely competent. Anne helped make the process smooth and ensured we covered all basis. The communication was fantastic and the service provided from the design team to the limo drivers and other colleagues we delt with was exceptional. I would not hesitate to refer you.
Thank you to you all for an exceptional service and a big thank you to Anne. I've been part of a few funeral arrangements but you have been by far the most exceptional point of contact. You know how to connect with people which is a gift.
28 Nov 2017
We were very happy with the service that our celebrant gave to us, Robyn also. Very personable man, Owen Matthews.
09 Nov 2017
My father pre-arranged a "collection" service after his death. No funeral. The arrangements went perfectly with only a minimum of administrations. This was perfect for me as an only child and kept to my fathers wishes.
15 Sep 2017
Found the entire process smooth, polite and supportive. From dealing with the coroners to the delivery of the ashes, thank you!
15 Sep 2017
Australian Pensioner Funerals has provided a wonderful service for our mothers funeral. Thank you for helping us during this difficult time with great compassion and understanding. We would highly recommend your services to all our friends and family.
09 Jun 2017
Beyond our expectations in every way. From the first contact by phone, upon the passing of our beloved Mum, the responsiveness of all concerned, and the service for Mum. All fantastic and made everything easier for our family. Could not recommend more highly.
Anne, our consultant was wonderful, as was the lady who took my initial call. Thankyou!!
14 Mar 2017
The experience (as far as Pensioner Funerals was concerned) was exceptional. I did write a letter (1 1/2 hour draft) with more specific comments - it would have been nice to have received an acknowledgement of it.
14 Mar 2017
We had a bad experience with another company and you came the next morning. You listened to our special requirements and followed dad's instructions exactly as he wanted.
14 Mar 2017
Excellent service, everyone was great. The Celebrant was a very caring person who made the service very special.
14 Mar 2017
Our experience with Australian Pensioner Funerals at our time of great need was exceptional. Anne and Adrian and all of the other staff that we had contact with were beyond anything we were expecting. They showed compassion and gave us comfort on any decision that had to be made while at all times in a highly professional manner.
12 Mar 2017
This is the 2nd time we have used yours services and again it was just what we wanted. Robyn and the Celebrant were great.
24 Feb 2017
The situation was hard but made easier by the representative. The whole process flowed without any additional issues or stress. Robyn was terrific, understanding and above all compassionate.
24 Feb 2017
I speak for the whole family of the deceased. We found that every aspect was excellent. I personally will be seeking Pensioner Funerals for myself when my time comes.
24 Feb 2017
The service, respect, and the duties carried out by Robyn were exemplary and could not find any fault. The service carried out was exactly how my mother would have wanted it.
28 Nov 2016
I was impressed with your representative who helped me through this most difficult time. It was truly a beautiful service which I am forever greatly appreciative for. Thank you.
28 Nov 2016
Thanks to APF and in particular Robyn, the whole process was handled in an extremely professional manner, which in turn made it so much easier for the family at such a sad time. Nothing was too much trouble, even down to delivering the thank you cards - which was greatly appreciated. I would have no hesitation in recommending APF. Thank you for everything that was done - excellent service.
28 Nov 2016
We were treated with respect and compassion the whole way through.
28 Nov 2016
Everyone I dealt with, from Luba in the office in Richmond, Anne, our director and Adrian, the celebrant were all kind, helpful and compassionate. I thought the lead to and day itself went very well and I think Mum would have been pleased.
12 Sep 2016
From the very first contact I felt comfortable. Anne was amazing and supportive. Her advice was very welcome and helpful. Never having had to organise a funeral before, the experience with Australian Pensioner Funerals was truly wonderful, providing my father with the tribute he deserved and would have loved. I have had many people compliment us on his service and know that this was all with the help of Anne. Cannot thank her enough. I wouldn't hesitate to recommend.
15 Aug 2016
Meticulous records of the deceased wishes were available.
It was a non-stressful experience done in a friendly and respectful manner.
One was confident that everything had been well-planned and would on the 'day' reflect this as it did.
Thank you, Eleanore S
15 Aug 2016
Your representative Robyn was extremely helpful and professional and we have referred your company on to family and friends seeking information about pre-paid funerals.
15 Jul 2016
. Adrian's service was very good.
. He was extremely helpful.
24 Jun 2016
- Great personal compassionate service
- All the people I dealt with were fantastic
- All other funeral service providers are overpriced in comparison
- Australian Pensioner Funerals provided a wonderful service for my mum, and I did not hesitate using them again for my uncle.
24 Jun 2016
Our experience at Australian Pensioner Funerals was amazing because of Anne Petrucelle. She made a very heart wrenching and horrible task bearable. She is an asset to your company. We would not hesitate to recommend your company and her services.
24 Jun 2016
Could not fault anything.
Funeral would have been just as Mum would of wanted. We have had many people comment on this fact.
24 Jun 2016
The response was very prompt and professional. Choices were well explained and efficiently noted.
Seamless liaison with chapel staff, celebrant and catering.
24 Jun 2016
Friendly with a professional attitude and an attention to detail. Great service and value. Family and friends said my mother's funeral was one of the best funerals they had been to.
10 Jun 2016
I found the service sympathetic and efficient. I couldn't thank you enough. This is my first experience with funerals and you were very helpful. I'm not sure what else to say. Thank you for everything.
03 Jun 2016
lionheart from Balwyn North
Outstanding professional service. Highly recommend Australian Pensioner Funerals. Unbelievable value for money.
13 May 2016
Robyn was very helpful and helped us put the funeral together. The day of the funeral went to plan and was really a celebration of Wayne and his life. People at the funeral said it was one of the best funerals they had been to.
29 Apr 2016
I was very happy with the service. Adrian called and came on the Monday after; he was very nice and listened to the family. We were happy with him doing the service which went very well and was a lovely and moving service. Adrian is to be congratulated. Loved the petal ceremony. There is nothing we didn't like.
22 Apr 2016
Excellent, personalised service. Many people commented that it was a wonderful celebration of my mother's life. My family and I felt much confidence in the professionalism and understanding of all of the staff and the celebrant. Many thanks for making a very sad time in our lives peaceful and memorable.
15 Apr 2016
We were recommended by a friend who had used your firm. Very pleased at the high quality and appropriate support provided. A big thank you to Anne who was marvellous in her role.
08 Apr 2016
Very compassionate and understanding. Adrian was amazing and could not do enough for me to help me get through this sad time. Thank you Australian Pensioner Funerals.
01 Apr 2016
Everything was conducted in a professional manner - before, during and after the funeral service. Thank you. The organisation was outstanding.
01 Apr 2016
Very easy to talk to.
01 Apr 2016
Having never had to go through organising anything like this, I found the person who came (Adrian) to be compassionate, helpful, and a true guidance through the process both at the house and also at the chapel.
27 Feb 2016
My family and I had a service for my father yesterday and it was amazing, exactly what we had hoped for and even better.
We have had so many compliments on the service and all feel that it captured dad and his essence perfectly.
Adrian was an absolute pleasure to work with, I cannot thank him enough for his kindness, empathy and patience in dealing with us through such a difficult time.
We would not hesitate in recommending Australian Pensioners Insurance to anyone should they ask.
The organisation of a funeral is a minefield especially when you are going through the grieving process. I found this website extremely helpful in choosing the right funeral directors and by placing this review, hope to make the decision for others easy.
16 Jul 2015
Simply cannot surpass APF.
3 years ago we had APF for my dads funeral and it was done beautifully with love and care. Yesterday we again used your service and again we were just blown away by your service. Everyone commented on how lovely it all was. Thank you Robyn for your expertise and gentle nature. Thanks also that we got to have Trish again for our Celebrant. On families hardest days you just make it so much easier. From the bottom of our hearts. Thank you so much.
18 Mar 2015
Very caring and inclusive of all family members - and not intrusive.
The Celebrant chosen was absolutely perfect - the service was beautiful.
Everything was handled efficiently and with great empathy.
Many who attended the funeral, felt it was a fitting and memorable service.
Well deserved five stars - very impressed how smoothly the whole process was handled. Thank you.
16 Mar 2015
The whole experience was outstanding as for Jenny Tacken the way she conducted the service was brilliant.
As for your staff that helped prior and the day of the funeral was wonderful.
12 Nov 2014
Robin was thoughtful and sensitive and handled everything with quiet efficiency. I could not have asked for more.
Thank you Robin.
14 Jul 2014
normant from Boronia
The help and assistance given to me by Robyn for my mothers funeral was excellent. Robyn's choice of Jenny Tolken as the celebrant was another excellent choice as Jenny put a tremendous effort into the eulogy for my mother. All our family and friends thought that it was a very good service, including our family in the Scotland who saw the service on a DVD copy of the service.
The best thing that my mother and I did together was to organise her pre paid funeral some 9 years ago. I would strongly recommend Australian Pensioner Funerals to anyone.
Again, thank you Robyn for all your assistance during this difficult time.
07 Jul 2014
I could not fault the service. It was fantastic. They made it so easy for me.
Robyn was always there to answer any questions and make everything go smoothly. In fact, I feel Robyn went above and beyond with my difficult family situation.
I would not hesitate to recommend you to anyone in future.
Please give my sincere thanks to Robyn and staff for doing such a great job.
04 Jul 2014
My experience with APF has always been a very positive one. I have had to deal with three family members dying in the last 7 years. APF handled all three funerals with professionalism, compassion, patience, empathy and efficiency. There were never any problems and everything went smoothly, together with the assistance of their celebrant, Trish Bainbridge who was excellent to deal with and very professional.
27 Jun 2014
denism2 from Newtown
Thanks to the staff at A.P.F. they are compassionate, caring and helpful, we had to decide whether to go with what my friend had written in his funeral plan or to go with what he had verbally discussed all his life. It was a very confusing situation but with the assistance of A.P.F. they made our decision easier. They also helped make the funeral run smoothly, we did have a slight problem when it came to collecting the ashes, but again thanks to A.F.P. staff this was sorted out very quickly. I would highly recommend them.
30 May 2014
Courteous and thoughtful communication.
Procedure well explained.
Mortuary attendants had a "no rush" attitude when collecting Pearl, which I appreciated.
Funeral and farewell all to plan. The only slight negative (probably due to our inattention) was that a couple of flower bouquets ordered by overseas relatives and left on the chapel steps, were taken with the casket before we could see them properly and acknowledge to the relatives. We weren't expecting them to go as well as the bouquet on the casket.
However, all in all, very happy.
24 May 2014
The whole family was very happy with the loving concern shown to us and the sensitive service expressed by Kevin.
Thanking you most sincerely,
17 May 2014
In this difficult first time, the assistance given was really supportive.
05 May 2014
I would like to thank Australian Pensioner Funerals for the care and understanding they showed us when organising and conducting my father's funeral. They were most caring and took the time necessary to explain the procedures that were necessary.
Their choice of celebrant, Jenny Tacken, was excellent. After the funeral I was told by a number of people that it was one of the best funerals, if not the best funeral they had been to.
APF were also able to provide this service at what I thought was a very reasonable cost. I would gladly recommend APF to any of my friends and relations.
03 May 2014
Thank you once again Kevin and staff. Anne's funeral was done very well and with dignity. Your choice of celebrant (Trish) couldn't have been any better. Myself, Barry and all of Anne's children were very pleased at how well it went, I think Anne would have approved.
Thank you once again Kevin, you certainly give it your all, and the personal touch of you coming to the house really is helpful at a time like this.
Thank you on behalf of Anne's family.
02 May 2014
From my 1st contact via phone call I found the staff compassionate and understanding. Kester was extremely helpful, going beyond the call of normal duties. Like taking a worried text query at 7am on the day of the funeral and ringing to ensure we understood and had everything required and planned. Even suggesting alternatives. The best thing my father did was to prepay and arrange his funeral with this company. After experiencing the service and compassion of staff we will be doing the same. A sincere thank you to all for helping us through a difficult time.
01 May 2014
No complaints, everything on the day went well.
The celebrant Trish Bainbridge, was very helpful with her advice, which contributed to a very lovely service.
I had a lot of comments from a lot of people there, what a lovely service it was.
22 Apr 2014
From the very 1st visit your firm was most helpful in obtaining all the information from us when filling out the original forms to such an extent that when we needed you when my husband died that everything was in order.
We appreciated the time that Kevin Oakman spent with us in arranging the times of service and the way he followed everything up so that no detail was overlooked.
This personal touch was very reassuring and appreciated by all members of our family.
15 Apr 2014
Kester was fantastic. In such a terrible moment he was very helpful, organized, we didn't have to worry about anything, everything was taken care of with very much detail.
25 Mar 2014
colinw5 from Sunbury
Robyn and the whole team at APF were so understanding on the loss of our son and of our feelings and those of Matts friends they provided a service that truly reflected who Matt was and allowed everyone involved to have input into the celebration of his life it was a very painful time made so much easier by Robyn and a few very kind words by Michael at the service, and even after the service their caring and consideration did not end right through to our collecting Matts ashes. We have nothing but praise for Australian Pensioner Funerals.
07 Feb 2014
lyndaw5 from Mernda
On behalf of the family of Sylvia, we would like to extend our sincere thanks for your help, support and kindness during our recent bereavement. It has been a very painful experience for all of us but was made all that much easier by the helpfulness of your staff.
In particular, we found Michael to be so generous with his compassion and understanding. He took all the time we needed to organise the funeral. He laughed and cried with us as we remembered cherished moments in our mother's life. Nothing was too much for him, every question and every phone call was answered with the same compassion and thoughtfulness.
We would also like to thank the celebrant Jenny Tacken who guided us every step of the way, through every tear and every hug she was there.
In conclusion, to all we say thank you.
03 Feb 2014
We found it very easy to speak with Kester Rebbechi - his calm and respectful manner was very reassuring. He answered all our phone calls promptly and made us feel as though our mother's funeral was the most important thing he had to do.
When considering all the various options for coffins, flowers, stationary etc., Kester spoke about what was available but never attempted to "up sell" by linking the $ value of what might be chosen to the depth of our love for our mother.
In what was a very painful time, the funeral arrangements proceeded efficiently and calmly, which is exactly what we needed. We recommend AP funerals and Kester without reservation.
My mother had left us with instructions as to how her funeral would proceed and she would have been very happy with what APF delivered.
28 Jan 2014
Very helpful and understanding.
Would recommend your services to others.
Thank you for making this time much easier to cope with.
21 Jan 2014
Very happy with all aspects. Happy to recommend service to other people.
All our families needs were met.
11 Jan 2014
Compassionate and obliging to all of our needs. The celebrant, Jenny Tacken, that was recommended was also excellent.
10 Jan 2014
The experience was a first for my family and I. The service I received was impeccable and professionally done. Michael delivered as promised and I am impressed with the service. I will recommend Australian Pensioner Funerals to others.
03 Jan 2014
- Just great value for money
- Fitting tribute to my mother
- Trish Bainbridge was excellent
- Music and photo effect was very good
01 Jan 2014
As far as I'm concerned the whole process was enlightening and very well put together. I commend the thought that was put into place at a very trying time. I would recommend APF.
01 Jan 2014
Very understanding and supportive. Top rate.
31 Dec 2013
I am writing to express our gratitude for the wonderful service you provided for my late father.
From the moment we met you we were impressed with your caring manner. You answered our questions patiently and put us at ease.
We thought the funeral service was beautiful. It was a wonderful tribute to my father. Friends and extended family who attended the service told us afterwards that they were greatly moved by the presentation of the life story of my father.
On behalf of my mother, brothers and extended family, I wish to sincerely thank Australian Pensioner Funerals for their outstanding service.
31 Dec 2013
gloriah1 from Templestowe
I was very satisfied. I could not fault anything about the quality of service and attention given to us on the day of Mum's funeral.
11 Feb 2013
eugeniaz1 from Ararat
The role of a funeral director encompasses many and various activities: obtaining the signature of the attending professional who pronounced death and lodging it with the Registrar; transferring the body to their premises; help work out the budget and plans with the deceased's relatives (or executor), including religious or other memorial service and location; arrange with clergy and other officials such as at the cemetery. The director can help select music, compose announcements for the media, clothing, viewing, poems, readings and flowers, making the arrangements with a florist. The director also may supply acknowledgement cards, registers or memorial folders and transportation to and from the service.
I have no idea what quality or value for these services APF provides although their advertised complete packages are at highly competitive rates.
I have to say though that I consider the â€œPensionerâ€ part smacks more of clever marketing than anything else. The company advertises extensively in publications for Seniors and retired people. If the deceased was a poor pensioner or you are acting for one in organising a funeral when the estate is not large enough to cover the costs there are other organisations and agencies which will assist, some even supplying a dignified funeral service and cremation that is subsidised.
My circumstances were such that all that was required was for someone to collect the body from the hospital and deliver it to the crematorium with the essential paperwork. At the time I could find no cheaper than APF for a no frills arrangement.
I live 3 hours drive from Melbourne and the person had died in Dandenong, another hour across town. I was at a disadvantage in lots of ways so I appreciated that I could organise everything by telephone and email, and make payment direct into a bank account. The man on the end of the telephone line was immensely supportive and helpful.
I can't say that this arrangement was without hitch. There was a demand for all money upfront before the cremation would take place.I understand if they didn't want to be stuck with an unpaid account from a mysterious person up whoop-whoop yet I can imagine someone else in this situation being very distressed, feeling the deceased was sort of held to ransom.
I had very limited income so the bill was a stretch, especially as the executor involved was obstructive. Despite the requirement that a funeral/disposal has to come out of the estate the executor, who is a solicitor, was slow to reimburse me. (Another story, another Womow one day)
All the same I have to say that APF did accommodate me, and politely, which I can't say for other funeral directors I contacted who seemed miffed that I considered their prices too high for a basic disposal. â€“ a couple of fellows go to the mortuary, put the body in the wagon, drive it to wherever and thence later to the crematorium: how much outlay is in that? In part I remain astonished at the expense however, I know expenses rarely are questioned when people are under stress.
There are options like cardboard coffins being offered by some undertakers. It is worth shopping around. Unfortunately when there has been a death people are not necessarily thinking straight. Grieving relatives often are very vulnerable and few people realise that proper disposal is essentially a health issue and in law there is very little one is required to do because once the person is dead he has no rights.
A person shouldn't be bullied into having to do "what is expected" nor have to pay large sums.
I am happy with the service and respect I got from this 100% Australian company.
29 Apr 2010
sapphire-dream from Mornington
Susan Baker was the consultant who visited us at our home to make the funeral arrangements for both my Dad and Auntie. On each occasion, she was caring, friendly, helpful , professional and punctual. She helped and guided us through two very difficult periods and I would recommend her and this company to anyone. Excellent value but still first class.