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CUSTOMER SATISFACTION CERTIFICATE

Bright Smile Dental Clinic

5/5 RATING BASED ON 79 REVIEWS
QUALITY
SERVICE
VALUE
100% of customers recommend Bright Smile Dental Clinic

Customer Reviews for:
Bright Smile Dental Clinic

11 Aug 2023
markt520 from Preston
Very good service good place to go at good prices
02 Sep 2022
john-c795
Dr Mas is both professional and gentle. I would thoroughly recommend her services.
03 May 2022
malcolmg61
Approached Bright Smile in extreme pain from an infected tooth. Humane and professional. Organised pain control and appropriate dental follow up. Excellent.
29 Mar 2022
rezaf
Amazing service Supportive staff
29 Mar 2022
hosseind766
Very professional! I have always got the job done perfectly.
27 Jan 2022
leilaa58
They are amazing. Very honest and compassionate. Highly recommended.
02 Sep 2020
robh150
Going to the dentist has never been a priority for me as my experiences havent been good, consequently I only go when it is nearly urgent. I have now recieved prompt care and attention and feel better about going. I needed advice and service for an extraction and addition to my denture. Got what I needed without any severe bill shock. Highly recommend this friendly competent surgery.
24 May 2020
senada-d
Amazing, so honest and compassionate. I would highly recommend them and their reception staff are very helpful.
24 Apr 2020
midhat-m
Dr Masoumeh is very professional and friendly, as are the staff. I would highly recommend this dental practice to everyone.
09 Jan 2020
nickt477
Best cosmetic dentist you will ever find, mindful of aesthetics, the patients needs and wants and highly understanding!
13 Nov 2019
kunalk466
Had a great experience with Dr Masoumeh. She is very caring and courteous, and only suggests that which you really need. She is also really good at her practice
12 Nov 2019
farzada
Great service. The best dental clinic that I have ever visited in Melbourne.
14 Oct 2019
kellyh851
I’ve been going here for 3 years now and I am always happy with how kind and professional the Dentist and staff are. They make you feel very welcome and the Dentist always lets you know what she is doing and why, and if there are any options you’d prefer.
08 Oct 2019
maryb249
Very gentle and expert and always explains the process.
01 Oct 2019
mariama52
I recommend Dr Masoumeh because she is efficient and does her job really well.
18 Sep 2019
lilianee
Absolutely recommend Mas! She’s, gentle, attentive and thorough. Very reasonably priced even without insurance. I’ve been going to her for around 5 years and so have several of my friends :)
17 Sep 2019
Anonymous
very efficient and clear explanations thank you
17 Sep 2019
fatmak13
very good dentist,very gentle and thorough and very informative
05 Sep 2019
brendenc760
I've been coming here for over three years now. Always a fast, efficient and quality service. I have had two route canals, plenty of cleans and some fillings. Thanks for the work team! I hope I don't need any more :-)
02 Sep 2019
azadehk
Dr. Masoumeh is a very knowledgeable and considerate dentist that you can simply rely on. She puts the patient's needs before everything else. Besides, the clinic staff are very professional, friendly and comforting.
21 Aug 2019
adelea464
As someone who has never been comfortable with dentists,I have nothing but the highest praise for Doctor Hajihashem. She always explains everything clearly before doing any work and then constantly checks during treatment that you are doing ok.
21 Aug 2019
jemmal152
All staff were friendly, Mas was very understanding of my nervousness and was patient with me. Helped come up with a treatment plan that I was comfortable with. I will definitely be going back and recommend to anyone else, particularly those who might not be at ease at the dentist.
01 Aug 2019
rachael-h29
Bright Smile care about you and your needs. I came to bright smile after losing faith in dentists. Dr Masoumeh has completely changed my opinion, she is calm and cares about your experience. since going to her I feel educated in why things need to be done and there is no pressure to do anything I don’t want to do. On top of that she gave me a teeth whitening pen before my wedding and loyalty discount on my latest visit. Don’t bother looking any further!! 100 stars!!
29 Jul 2019
johnm977
I was recommended this clinic by a friend and I've been very happy with their service these past few years. The dentist clearly explains the work she'll undertake and I never feel like I'm being ripped off.
28 Feb 2019
gemmam185 from Preston
The staff are knowledgeable, friendly and welcoming and they offer a great service at a reasonable price.
03 Dec 2018
emmal481
A really welcoming and calming environment! Fantastic experience and I would recommend Bright Smile to anyone.
28 Nov 2018
mahalas
Lovely staff who put my mind at ease the moment I walked in. Was in incredible pain and found out it was an infection and root problems which had been missed by my former dentist. Dr Mas performed emergency work that didn't hurt a bit. She was so comforting, explained everything in detail and did an amazing job. I have found my new dentist.
05 Sep 2018
katrinae40
I have incredibly sensitive teeth and a great fear of dentists having had lots of treatments over the years. Dr Mas is the gentlest dentist I’ve ever been to (whether Melbourne, London or Scotland). She is great at laying out all options and doesn’t try to encourage optional treatment. She is always aware of the cost to patients. I would completely recommend her to anyone.
29 Jan 2018
vesnak
The most professional and carting dentist i met in a long time Dr Hajihashem explain all procedure before starting she is so gentle and accomodating , absolute angel If there is dentis of year I would recommend this surgery and Dr Hajihashem without any second thoughts Well done and keep up with such a high standard of care I will recommend this doctor to everybody
14 Dec 2017
34b2bc97
Dr Mas is a total pro. I had a minor tooth restoration done in minutes, with no anaesthetic and no pain. The Dr laid out my options for future treatment clearly. Also very friendly.
23 Aug 2017
kassemb
Knwoledagble and kind dentist, she explained the plan and what beeded to be done. She also gave us a discount since me and my wife are both international full-time students.
28 Jun 2017
janetteb664 from Coburg
Very fast and [redacted clinical content] will return and recommend to others. and caring staff helped alleviate nerves.
19 May 2017
amanda-kated
Excellent service. Will attend for further treatment due to caring professional approach. Excellent pricing.
30 Jan 2017
jacqui-goldsbrough108
Such a great experience every time. I actually walk out of the dentist smiling. Dr Hajihashem is fantastic. Warm, welcoming [redacted clinical content] I trust and highly recommend this dentist! Thank you Dr Hajihashem and your team.
25 Jan 2017
kim22 from Melbourne CBD
Dr. Hajihashem and her team are excellent professionals. They are very sensitive to a patient's fears and concerns and put you completely at ease. Dr. Hajihashem is very calm and gentle, her manner is very soothing and reassuring. I came to see the Dr. after being unhappy with my last dentist and I cannot recommend her enough - her prices are very reasonable [retracted medical comment]. I will be staying with her for all my future visits. I would definitely recommend this dental practice as one of the best in Melbourne. Thank you Dr. and the team!
02 Dec 2016
sk11
My partner and I have made this our local dentist. I attended at the start of the year and found my experience fantastic. Everyone who worked there was so polite and professional. The dentist had a very calming nature about her and explained everything before she was going to do it. My partner also went in recently after chipping his tooth and they managed to fit him in at the end of that day. He came back the next week to get his teeth cleaned because he enjoyed his experience at this clinic so much.
25 Nov 2016
adelea464
After avoiding the dentist for a while because of a previous bad experience, it was with trepidation that I searched for a new dentist. I need not have worried in the slightest, because the whole team at Bright Smile Dental Clinic are absolutely wonderful. I was warmly welcomed on arrival, seen in a very timely manner, and then received outstanding dental care. Dr Masoumeh is very friendly, explains things thoroughly, and has a warm and kind manner which put me totally at ease. Thanks to everyone at Bright Smile for great dental care.
04 Nov 2016
vien-b
Dr Masoumeh is excellent. She's quick and she's informative. Her and her dental assistant are very sweet and they make you feel comfortable. The set up is nice as well.
27 Jul 2016
arts170
I am a 45 year old dental phobic male, and I find Dr Masoumeh Hajihashem's clinical skills outstanding. I have had many fillings in my time, and today was the first time I had one without injection. I highly recommend her.
22 Jun 2016
Anonymous
Always a pleasure to visit Bright Smile Dental Clinic.. Dr Masoumeh Hajihashem is the best!
16 Apr 2016
pamela-h971
On time, friendly, professional, thorough at a welcoming environment. They don't rush you.
12 Apr 2016
bickj
I'm terrified of dentists and have chronic anxiety. Everyone at Bright Smiles is friendly, careful and understanding. I've never had a better dentist!
21 Mar 2016
edwardw266
Extremely helpful and gracious? decently priced. Difficult to find much fault! (Well, except for the fact that I had to come here to get dental work done.) :)
24 Feb 2016
ninag509
Friendly, capable and professional staff! Have been going there for a couple of years and have been looked after very well.
15 Feb 2016
megg766
Dr. Masoumeh is very professional yet very fun and comfortable. I have been to many dental clinics and have gone through different dentists, but I find Dr. Masoumeh topping the list when it comes to excellent dentists, especially around preston. As soon as she checked my teeth, I knew then and there that she is very experienced and one I would wholeheartedly trust with my teeth. Whoever is uncomfortable with dentists should definitely look into seeing Dr. Masoumeh and I guarantee you that you will feel at ease with her from the get go. I did'nt have enough money for having my two teeth done, but she gave me options, and she walks through it with you and takes in whatever you prefer but also giving her professiobal opinion. I DEFINITELY RECOMMEND her to anyone, even my family hears me rant about how good she is. after every appointment I have with her.
22 Oct 2015
catheriner773
I had my first visit this week. I was desperately looking for a dentist in my area and came across the great reviews of the bright smile dental clinic From making the appointment to sitting in the chair I was looked after. Everything was explained to me, I was given options and I have never felt more comfortable in a dental chairs as I did on this visit to the clinic Anyone in the same situation as I, looking for a good dentist, look no further and make an appointment you will not be disappointed and you will be looked after with the upmost care :)
29 Jul 2015
saharm352
Bright smile Team one of the best team that I've ever seen. I recommend this clinic to everyone.
18 Jul 2015
charliem475
Visited twice over the last week and the treatment has been great. Welcoming, thorough and professional practice. No hesitation in making this recommendation.
10 Jul 2015
robyc
Best experience in the dentist chair I have ever had. I was incredibly impressed when my 4 year old had her first dentist visit! No tears, job done without fear and that was for both of us!!
24 May 2015
helen-l
I hate going to the dentist. I get so nervous. But the staff were so amazing and friendly. But it was a different story when I was told I had to go back. Oh dear. LOL
18 May 2015
ronh14 from Lower Plenty
From my first contact by phone and throughout the dental procedure all the staff were professional and informative. I would only be too pleased to recommend this dental clinic
27 Apr 2015
christina-h from Preston Lower
My husband and I have been visiting Dr Masoumeh Hakihashem for our dental care and treatment for nearly three years, during these years we had our teeth crowned & Bridged, had emergency treatment and general Dental care etc. The expertise of Dr Hakihashem is really first class, the experience of our visit to her Clinic is really excellent. For example: 1. I had a very unpleasant treatment with my previous Dentist which resolved a black tooth, I wanted him to fix the black tooth but he said that he cannot do it. But Dr Hakihashem crowned it for me and now I can look at the mirror with a sunshine smile. I cannot thank Dr Hakhashem more. 2. Dr Hakihashem and her team are very professional and friendly, her clinic is well-equipped and very clean. We always feel warm welcomed. 3. I find, the location of the Clinic is very convenient, it has a back parking spot. It will only take me 5 minutes’ walk from the Preston Market train station. 4. Dr Hakihashem always offers discount for our treatments even her charge is already less than other Dental clinics’s. I recommend strongly to my friend and anyone who is looking for a Good Dental doctor Please call Dr Masoumeh Hakihashem 90770385 and you will never look back.
26 Apr 2015
efyre from Coburg North
Had 2 fillings done aswell as getting a thorough clean out. It was a bit sore when i had the clean out done, but it was expected seeing how i didnt take care of my teeth. Dentist and assistant were very friendly and caring. Very happy with the results being my first time with bright smile. Im booked in 6 months time for another checkup. Highly recommend bright smile dental clinic to all.
20 Apr 2015
becl77 from Preston
Dr Hajihashem and the team are lovely to deal with, I'm a nervy customer and the ladies made my visits relaxed and were extremely gentle during treatment. She talked me through every step of the procedure and was very gentle and helpful whenever I had questions. Quick and painless at all times and most importantly listens to her clients. Highly recommended I hate dentist visits and this was the only clinic I was calm enough to go back again and again.
24 Feb 2015
idab from Coburg
After subjecting myself to two unsatisfactory dental groups in the last 6 months, I was sceptical to say the least about a third. Imagine my surprise to have located an all round first-class experience. I was immediately impressed from my enquiry with Deanne and further with my initial consultation with Dr Hajihashem. The costs quoted were considerably lower than the standard, along with honest, caring and professional advice. Coincidently, my autistic daughter developed a toothache shortly thereafter and the attention, patience and effort exercised to ensure she was comfortable through every stage of her treatment was exceptional. I can't recommend this fine group of professionals enough. Thank you! Ida
09 Feb 2015
junz1 from Preston
The staff are extremely friendly and professional. The dentist took the time to explain what was happening with my teeth and made me feel involved in the process. Excellent dentist - definitely recommend it.
22 Jan 2015
Anonymous from Heidelberg
I received excellent dental care at Bright Smile, very thorough and pain free. Im usually a very anxious patient but the team made me feel very comfortable and even relaxed. Highly recommended, and they are the nicest people and very welcoming. Dr Hajihashem and nurse were very sensitive to my needs asking if I was ok during the treatment, They were very professional making me feel well cared for. One of the very best dental surgeries in Melbourne.and would recommend to anyone who wants top quality treatment/s for great price. Their efforts are certainly appreciated, will definitely be going back. Thankyou Bright Smile Dental Clinic Staff!
15 Jan 2015
carolynm25 from Aberfeldie
I broke a tooth and needed an emergency dentist to have a look and make sure everything was ok. I found the service and the care and knowledge to be very good. I would recommend this Dentist. They do Hi Caps also so my visit didn't cost me anything..
14 Jan 2015
archana from Preston
I recently visited their clinic and I must that say that Dr. Masoumeh is a good doctor and a fantastic human being. I had visited another doctor a week back and was not happy with her as she was very impatient and charged way more than Dr. Masoumeh. I took my treatment plan and copy of my x-ray to Dr. Masoumeh. She just charged for the filling and not for the consultation. I would definitely recommend this clinic for everyone out there with dental problem.
08 Jan 2015
jeanettea2 from Preston
I was amazed at how quickly Dr.Hajihashem was able to help me. I needed an extraction and a tooth added to my exsisting denture and it was all completed in approximately 4.5 hours. Her explanations at every step of my treatment was very reassuring and comforting. No pain....no stress....
23 Dec 2014
Felt so at ease! Fantastic service and very professional. Environment friendly. Affordable prices!😃
23 Dec 2014
alexp27 from Thornbury
Beyond every expectation - is the only way to describe this clinic. My teeth needed some major work, including a root canal, six fillings and scaling. After researching a number of local clinics, I am so happy I chose Bright Smile! Highly professional, warm and welcoming staff, VERY reasonable prices and impeccably clean modern facilities. My teeth are now good as new without an empty bank account. Highly recommend this clinic.
12 Dec 2014
Anonymous from Coburg North
My biggest fear is the dentist , but todays experience was very calming and relaxed .I went to get my teeth bleached but I have a crown and was advised that this would not work , so I was recommended to have my teeth cleaned and polished.they have turned out amazing .I also have a cap in my teeth which I will return on Monday to get filled.this is glo g to give me more confidence in my smile again . Thank you so much .I am delighted I found this clinic and would highly recommend
20 Oct 2014
stefs1
Very personable and friendly dental service. Alleviates all your nerves! Great value for money! Would definitely recommend it to anyone.
18 Sep 2014
heatherb15 from Lara
I received very caring very understanding treatment here. The best dental team I have experienced. They were generous with cost taking my circumstances into account. But really the gentle caring approach and their obvious concern for my welfare was outstanding. Two wonderful women who made me feel welcomed and cared about.
10 Sep 2014
tarane from South Morang
The dentist made me feel pretty welcome and it was pretty cool how she was communicating with me instead of just wanting to finish the job.
03 Sep 2014
hosseinm from Preston
best ever visit to dentist.looking forward to my next visit to extract two of my visdom teeth,I never ever have said that on visiting a dentist before. the fee was also the best I have ever been charged..
25 Aug 2014
jenniferr14 from Coburg
Was very nervous about going to the dentist, but Masoumeh was fantastic. Had a filling, no needle, and not a moment of pain. I think I'm over my phobia. Happily going back every 6 months. Also fast, reasonably priced work. No waiting.
12 Aug 2014
tianak from Preston
From someone who was once terrified of getting dental work done, Masoumeh is kind, careful and gentle. She is a brilliant dentist.
27 Jul 2014
fereshz from Montmorency
Kind and friendly staff. Dr. Masoumeh is really an experienced dentist. What I liked most was that she gave me clear details about my teeth patiently and worked fast and also she made sure through whole process that I was OK. she also had follow up calls after each session. The last but not the least, fantastic pricing.
24 May 2014
annak26 from Preston West
I get quite nervous at dentists but this dentist put me at ease with her clear explanations, calm manner and fast, thorough work. I would highly recommend this clinic and will definitely continue my dental treatment here.
23 May 2014
sharonc37 from Glenroy
I found my experience with this clinic really good. DR Masoumeh Hajihashem was great at her job. I was happy with the result. I had 5 things done on the day.
02 May 2014
Dr Masoumeh is so friendly, she is very gentle and caring, I've never felt so comfortable at the dentist.
22 Apr 2014
tresal from Preston
Everyone is very friendly and made me feel comfortable. I had to get a few fillings done and was very happy with the result. It was also really easy to get to from the train station.
13 Apr 2014
shwetas4 from Reservoir
Dentist is lovely, and so kind. Service is excellent. Love the ambience. Has ample parking space..so I think its a plus attraction.
25 Mar 2014
sophief5 from Hadfield
After many years of visiting a previous dentist I felt automatically comfortable being treated by Dr.Masoumeh. My treatment plan was explained thoroughly and other options were offered. I was keen to come back for further treatment as infection control standards are high. I was very happy with the costs and will continue to come back for regular check-ups.
22 Mar 2014
atiyehs from Reservoir
I had a very good experience with my dental work, friendly staff and great dentist. Prompt appointment. Good prices. I recommend this clinic to everyone.
19 Mar 2014
fatimam1 from Glenroy
Friendly staff, great dental experience. Wonderful dentist and well trusted when doing treatment. Will recommend to everyone :)
15 Mar 2014
hosseins from Reservoir
very happy with the service. Gentle and professional and caring. good information was given about the treatment plan. fair prices.
Details:
Preston, VIC, 3072
Tel: 90770385
Status:
Verified

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