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Always Prompt Services

5/5 RATING BASED ON 72 REVIEWS
QUALITY
SERVICE
VALUE
100% of customers recommend Always Prompt Services

Customer Reviews for:
Always Prompt Services

27 Mar 2024
debbies280 from Eatons Hill
Great service, the technician will kept me up to date on what he found wrong with my washing machine, and promptly fixed it .
27 Mar 2024
jadeh888
Will was very friendly and helpful, super efficient at fixing our oven. Thanku!
29 Oct 2023
davidb322
I had an issue with my fridge the freezer was working but the fridge was not really keeping it's temp, it was getting some cold but some parts were getting too hot and spoiling food. I called always prompt repairs and they came out to check the fridge on a Friday, after investigating I was told it's the door flap that allows cold air from the freezer into the fridge. After agreeing I was told I would receive a quote. Later that night I noticed the fridge was completly broken now the top had zero cold and I had to throw out everything in the fridge. This call out was on a Friday, I had not received the quote by the following Monday so I called them, and was informed it was not possible to give me a quote for some reason they had to wait 48 business hours before I could be sent a quote. I finally received the quote on the Wednesday after making multiple calls, I made the deposit payment promptly hoping to get my fridge fixed asap. They decided to wait until the following day to place the order for the part. It was like it was no big deal I had no fridge for over a week at this stage, they dragged their feet at every step not really living up to the name. It took 5 business days before the part finally arrived. I got a call on the Thursday this is the following week, I was told I could have a technician at my house in 30mins otherwise it would not be be possible until the following Tuesday. I was at work and would have prefered to be there in person to make sure it was fixed but was also keen to have a working fridge before the weekend, at this stage I had no fridge for 2 weeks. After agreeing the technician turned up and my wife let him in, he spent 30mins mostly looking at his phone installed the part said it was tested and working. He told my wife to wait 2 weeks and let him know how it's going. (sure we can just have no fridge for a month it's no big deal with a pregnant wife and kid in the house) When I got home I checked the temp on the front display and it had not reduced it was 25, I checked again before sleep and first thing the next day and there was zero change in temp. I took the shelf out of fridge to put my hand over where the cold air should be coming from and there was zero air. I don't get how you can test it yet there is zero cold coming in, spending 30mins mostly on your phone to claim the full call out fee yet you can't put your hand over the cold area to check for cold air. I called always prompt repair to explain that the fridge was completly broken now after their technicians had been out. I was told the only option was for me to pay another call out fee, so they can slowly give a quote and order another part, then pay an additional call out fee to see if that might fix the issue. And by then it still might not work, I don't understand how you cannot test the fridge to find the fault. What is with replacing random parts to see if it might fix it or not. The fridge was semi working before the first technician came out after he left it was completly broken. I'm $450 out of pocket now with a completly broken fridge, I've ended buying a new fridge. The main mistake I made was calling always prompt repairs in the first place.
20 Jan 2023
jjj417
Timely, effiicent and the least expensive option. From the initial call to Sam's courteous and efficient repair of my fridge --- very impressed. The cost was $60 cheaper than one of the other quotes and at least $20 cheaper than most of the others. Would use again.
21 Dec 2022
ralphm552
Fast prompt delivery ,,, got the parts in 2 day .. so i have my oven back up and running just in time for Christmas.
17 Aug 2022
melf655
Friendly staff. Mathew arrived early to the scheduled time. Fixed our washing machine promptly. Will definitely use APS again. Thanks Mathew
14 Jul 2022
lindag793
Will definately use APS again! Great service from receptionists, and technician was booked in far quicker than I expected (was in two days originally, but a slot became available that same afternoon). They communicated their early arrival to make sure I was home. Technician was VERY knowledgable and was quick to diagnose and fix our Miele dishwasher and test our oven. Cost was just the callout fee + 15 mins extra + the part for the dishwasher. He even gave us some additional advice on our ailing fridge while he was packing up, which will save us hundreds of dollars on pointless repairs down the track!! Can't recommend APS highly enough.
28 Jun 2022
kymh251
Yes call centre were prompt to organise Shanan to come & fix our dishwasher he was very good had it fixed ready to go within half hour. Thanks Shanan
20 Jun 2022
steven-h206
Will was great again thanks promt and fast.
13 Jun 2022
markt100
I booked with Dean and he came in the day after early morning, was able to fix my washing machine in less than 30 minutes! Reliable, fast and trusted service, thanks Dean mate!
07 Jun 2022
glenices846
We had a repair man come to check out our dishwasher this morning from Always Prompt Services. I didn't ask his name but he's from South Africa. He is the perfect employee, he turned up on time, explained everything that could have been a problem, got on with the job and fixed it. We even got a $20 discount because we are seniors. Just be coincidence he has come to our place before to fix an induction stove top which has worked perfectly ever since. Excellent all round.
29 Apr 2022
sharon-s487
Dean was fantastic. Installed a new oven and cooktop to my rental property. He was on time, courteous, very efficient and displayed excellent communication. Always Promt Services are brilliant. Highly recommended. Thank you Dean for great service. Many thanks from Sharon
19 Apr 2022
alf706
Had Steve around and fridge was fixed within the standard call out time. Amazing service, on time and as promised unlike another company that did not show or return my follow up where are they?? Once again thank you steve and team!
14 Apr 2022
micheles537
Smooth and efficient service right from first contact. Communications were excellent. Shanan contacted and arrived in a timely fashion. He was polite, honest and knowledgeable.
13 Apr 2022
taighanp
The receptionists were friendly and accommodating and squeezed me in. Dean- the electrician- was on time and polite both times he did work at my house. He was helpful and suggested ideas to improve the electrical quality of my home. He worked quickly and explained what he did to me. He was thorough and cleaned up after himself also. I couldn’t recommend him more. Thank you.
05 Apr 2022
sue-and-rodk
I would recommend this business as firstly the phone contact to organise a repairman was excellent and gave me the confidence to go ahead with them. Shanan was efficient and on time and fixed my problem in a minimum of time. Satisfied customer
31 Mar 2022
benf88
Shanan did a great, professional job and our 2 dishwashers were repaired within the hour :-)
30 Mar 2022
nora-g
Would definitely recommend Shanan and the admin crew of Always Prompt! Shanan was on time, got straight to fixing our fridge which had a couple of problems that caused the constant leaking from the freezer. He took the freezer apart and put it back together like magic and was done! Gave us a few tips on preventing our freezer from experiencing the issues we had which I very much appreciated! Professional, prompt, friendly… couldn’t be more happier! Thanks, Shanan!
30 Mar 2022
noelh830
Great service, Shanon was very friendly he new exactly what he had to do, had the part on hand and our dishwasher was up and running within an hour. Throughly recommend.
29 Mar 2022
annm433
Called Always Prompt after my dishwasher displayed an error code and stopped working. Dean phoned when he was on the way and quickly diagnosed and fixed the problem on his arrival. Many thanks Dean.
24 Mar 2022
davidh917
Thanks to Shanan for great service fixing my dishwasher. Came on time, quick fix. Highly recommend!
23 Mar 2022
c11fc841
Shanan was great. Good communication and fixed dishwasher quickly. Would definitely use again.
18 Mar 2022
jeanniej
Excellent Service. From the moment the appointment was made until Shanen arrived at my door, I was kept fully informed . Very impressed with his attitude and work ethic- he listened to me, then checked the Washing Machine. I was most impressed with his honesty and professionalism when it came to the actual repair work to be done on my Washing Machine. Taking photographs to show exactly what was/ had happened with the machine was. most helpful. Prompt payment of Services -Tax Invoice and Receipt all done on the job within less than 10 mins… and done with courtesy- Have no problem recommending this business to others who may be experiencing problems with electrical appliances .
16 Mar 2022
jacquis876
Shanun was prompt, professional and gave great advice, I would recommend his services to anyone looking for appliance repairs.
16 Mar 2022
martins634 from Riverhills
Advised turn out fee and included labour on website. The designated tech Shanan contacted me asking if arrival before schedled time is o.k. and this duplicated by office. Arrived on new schedule friendly greeting and started on checking appliance explaining likely outcomes and after checking compatability with carried spare removed faulty component and replaced with new keeping me updated throughout. Advised quote based upon expected labour time and cost of part. Tested appliance thoroughly and revised quote downwards as time on job shorter than forecast. Now my go to for appliance service.
11 Mar 2022
bremh
I highly recommend Always Prompt Services. Shanan did an excellent job repairing our fridge today - we’re really pleased with the outcome.
08 Mar 2022
wardinao
Shanon was friendly and efficient and will look for his service in future.
08 Mar 2022
mbb
Had a great, no fuss experience with this company. Dean, who fixed my dishwasher, made it all good very quickly. Thanks also to Lauren (sorry if wrong name) in the office who also made whole experience very easy. Definitely recommend
07 Mar 2022
shanek608
Shannon was On time and super helpful would use these guys again
07 Mar 2022
amber-w372
Shanan was fantastic! He arrived on time, was organised and came prepared. He quickly identified the problem with our washing machine, and gave us solutions on the spot. We paid $150 dollars for him to come out and tell us what was wrong with our washing machine, which I feel as though was responsible because if he could have fixed it on the spot he would have. We now know that our machine is not safe to use and he may have saved us from a dangerous situation. I would definitely use this company again!
04 Mar 2022
leiap
Very happy with the service offered by Shanan. He was on time, figured out the problem fast and fixed the dishwasher within 30 minutes. Will definitely be calling them next time I have an appliance on the blink!
03 Mar 2022
pruh
Shanon was great. Great communication with both himself and office staff. Thanks. Washing Machine fixed in less than half an hour.
02 Mar 2022
raynag143 from Sunnybank
I was really happy with the dishwasher repair service provided by Always prompt service. Kelly from the admin team helped to book the appointment so quickly and organised. Shanan came on time. Polite, professional, efficient, and answerd all my questions. Will no heistste to recommend them to my friends and family. Will definitely use them again!
01 Mar 2022
mary-annec177
Shanan was excellent! Prompt, professional, easy to communicate with, and explained the situation clearly and concisely. I am very happy with the results and wouldn't hesitate to recommend this company to friends and family.
25 Feb 2022
jen-w
We had Dean come out to repair dishwasher and fridge. He was on time for the appointment. An excellent communicator explaining the issues of our appliances and carried out the repairs. He was courteous and professional. Will definitely utilize the Always Prompt team if we need to again.
24 Feb 2022
andrew-t229
Yes absolutely.. I got Dean out from Always prompt to fix my oven. Communication in booking was great and accommodating. He notified when he was on his way. Turned up on time and professionally and safely repaired and tested my oven and even fixed a hinge..they carry loads of spare parts in their vans. Billing and payment was done on eft on the spot and receipt issued. All left fixed and clean. Great service!!
15 Feb 2022
sandrad898
Dean came and was extremely polite, professional, and respectful. He was a true gentleman. He diagnosed and fixed my washing machine within minutes. I highly recommend this business. I would use them everytime.
04 Mar 2021
margaretp65
The business took the trouble to check to see if they had the right part in store before organizing the appointment. The repairmen Shanan rang to advise of a slight delay and worked efficiently and well with a courteous and informative manner. He gave me an estimate of the work before confirming that I wanted to go ahead.
29 Oct 2020
elles591
Excellent! And exactly as they describe - prompt! On top of that, Matthew was efficient, friendly, helpful, informative and a delight to have met. Cost was very reasonable and I wouldn't hesitate to not only use them again, but recommend them to anyone, everyone! Thank you team :-D
10 Oct 2020
PaulMaunder from Burleigh Heads
These guys are legendary. HIGHLY RECOMMEND - Customer Service is the best. .
24 Sep 2018
amandaw947
I’m always cautious when using someone new for the first time, but was extremely happy with the service from the initial phone call through to the technician. Admin was very polite, helpful & able to book the job in straight away with a technician who arrived on time & called ahead. Price was also reasonable so I’d definitely recommend.
11 Sep 2018
thereasei
I would definitely use Always Prompt Appliances again, Cyril was the technician who fixed my oven and i would highly recommend his service.
07 Jun 2018
lesleyw460
HIGHLY RECOMMEND - Customer Service is the best. Freezer door not closing properly on our Samsung French Door. Called Always Prompt after googling service in Forest Lake. Spoke to Vicki and she organised for a technician to come out straight away. Clearing explained their charges and I received and email with minutes confirming the job number and charges again. Great job Vicki. Shannon the technician arrived within 15minutes and had the problem diagnosed and fixed within 30 minutes. Very polite and friendly. Price exactly as expected. Thanks team.
15 Nov 2017
vanessac829
Thankyou for the great service and information. Very impressed with the knowledge and workmanship of your technician Cyril who aslo help me with questions I asked about camping fridge and gas cooker. Will recommend you to anyone.
30 Oct 2017
johng751
We have used Always Prompt Appliance Repairs several times for gas stove and Fridge repairs and spare parts. The ability to respond quickly with a small appointment window is excellent as not having an operational stove or fridge is a major issue for any family. Cyril, who has become our 'regular' technician works VERY quickly and is highly knowledgeable and skilled and we feel confident that his professional advice about repairs, costs, options etc. is aimed at a positive outcome for all. We have no hesitation in recommending Always Prompt Appliance Repairs.
17 Oct 2017
janc115
I was most impressed. From the minute our call was taken it was most professional. They were here within a few hours to deal with our oven repair and Matthew was extremely courteous and efficient. I would highly recommend the company. An extremely high level of customer service.
26 Sep 2017
karend721
ALWAYS PROMPT APPLIANCE REPAIRS turned up the same day. They were reliable and professional. I highly recommend them
22 Sep 2017
robg740 from Kingston
I was more than impressed with attention to detail and friendly service from all the people I dealt with. I was even more impressed with Mathew's integrity and honesty when he checkedout my fridge. I am more than happy to recommend this company to any one looking to have their appliances repaired. Regards Rob G
24 Aug 2017
moses-k
1st contact was by phone in which the lady on the phone was very pleasant and helpful. The serviceman who came out,Shanan,was awesome.Very courteous in letting me know he was on his way and the service provided was great.I would recommend this company to others.I may have paid a little bit more than I expected but the service and peace of mind was worth it. Thankyou
09 Aug 2017
austint552 from Arundel
Excellent work............Everything was explained and the price was fair. Thanks guys...............!!
29 Jun 2017
thomasg96
Excellent company to deal with. Had my fridge repaired promptly about 6 months ago, very professional. Had the same issue 6 months later, they came out within 24 hours and repaired free of charge as it was under warranty. The part ended up being faulty. Would recommend to anyone
21 Jun 2017
lou-p78
An excellent company to deal with. The appointment was scheduled the same day that i called. The technician was absolutely punctual, almost to the minute. He was neat and tidy, and easy to deal with, and he explained the whole process and what he was doing, and why. 5-star organisation.
15 May 2017
hugoh633
An excellent and quick service. This is what I call a very reliable company. I called them on a Monday morning and they came in the same day, repaired my oven in few minutes, and gave me a 12 month warranty. Shanan was extremely polite, friendly and, above all, very professional. My congratulations! Do not waste your time looking for other companies. If you need someone to repair your appliances, call them. I will certainly keep their phone number and recommend them!
02 May 2017
jennyf633
This business has the most exceptional service I have not encountered for a very long time. The office team and technician were very professional and prompt. Top marks team.
09 Mar 2017
peterb715
Very friendly and helpful office staff right from first contact by phone, technician arrived early after phoning to make sure it was ok. and proved to be courteous, knowledgeable and tidy. The repair was explained and the price was very reasonable very happy with the service and would definitely recommend these guys to my friends and family. Peter B
02 Mar 2017
rogerp577
The office staff and service tech were responsive, helpful, knowledgeable and professional. Happy to recommend Always Prompt
28 Feb 2017
nicke598
The team at Always Prompt gave us great service! The office team and service technician were both extremely friendly, helpful and reliable in the repairs of the fridge, replacing our lock in approx. 15 mins. I definitely recommend them!
02 Feb 2017
steveg616
Definitely would recommend these guys to anyone, both office staff and service tech were super friendly and helpful, they were interested more in helping me than just making a dollar. Great work guys, thank you.
01 Feb 2017
damienl669
Everyone I dealt with was super professional, detailed in followup and delivered a great customer experience. Emma was great with all her follow up of parts and organizing Kane to visit on the two occasions, once before Christmas to replace the compressor fan and just this week to fix the door. Special mention to Kane who was always on time, very friendly and did the job in a speedy fashion. He talked me through everything he was doing and why it needed to be done. Both Emma and Kane are a great asset to your business and I will recommend anyone who needs appliance repairs to you business because of the amazing experience I had dealing with these two members of you team.
31 Jan 2017
colw290
Very professional, courteous and kept us informed if arrival time was to be delayed. Would use them again and definitely recommend them to others
30 Jan 2017
paulad470
I would not hesitate to recommend Always Prompt Repairs. They were very professional in all dealings and Matthew (the tradesman) was very knowledgeable.
25 Jan 2017
kathryns720
The service people have been very prompt, helpful and always willing to explain the problem/s with the appliance. We have used Always Prompt Appliance Repairs for the last 5 years & would recommend them to anyone
15 Jan 2017
johnw109
One of the most professional companies that I have dealt with. They were courteous, prompt, sent a confirming email and Matthew, the tradesman who arrived, was both courteous and very professional. He very quickly identified the problem with my fridge and fixed it in no time. The price charged was considered to be quite reasonable.
23 Dec 2016
maryt985 from Melbourne
Very professional, very polite and courteous. Saved us thousands of dollars in replacing our fridge. I highly recommend Always Prompt Appliance Repairs.
23 Dec 2016
sebastianm392
I highly recommend Always Prompt Appliance Repairs. They were fast and well priced to fix our washing machine.
21 Dec 2016
annies991 from Camp Hill
Had Matthew visit when my dishwasher stopped draining. He was fantastic and we will certainly be recommending your service to friends. He was so polite, informative and thorough in his explanation of the problem and quick to solve it - really impressive! Annie ,Camp Hill
16 Dec 2016
57de0040
Hi There Thanks!!!! Great Service. The service was carried out, on time, communicated arrival time, polite, clean and tidy. Will recommend to friends and family. Again.....thanks Mark.
12 Dec 2016
paulc914
Best appliance service interaction I have ever had - from go to whoa. Very helpful and friendly from the first phonecall. Email and telephone updates when the booking changed to an EARLIER time. Technician visited the same day as I called and was prompt and very knowledgeable.
07 Dec 2016
felicityb627
Hello Emma, Repair was successful, many thanks. Technician was excellent and a credit to your company. Regards Felicity
07 Dec 2016
joet845
Always Prompt Staff, Many thanks to all, including the lady on the phone (sorry not to have got your name), to Steve for his assistance in sorting out my refrigerator repair needs and to Aaron who did the job so professionally. Thanks Joe
07 Dec 2016
a934b33a
Hi there Just wanted to let you know that your serviceman today was really good. It was a quick process- he arrived on time, solved the washing machine's problem and had great advice on possible future issues with the machine. Your fee was fair and the service great. Thank you!
07 Dec 2016
damiank339
Thank yo for the service today Cyril was a singularly helpful chap well informed and constructive with his feedback Also your planning to organise the service call a day earlier than booked Very impressed will recommend you to others Damian
Details:
Brisbane, QLD, 4000
Tel: 0733936514
Status:
Needs verification

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