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Drainpro

5/5 RATING BASED ON 108 REVIEWS
QUALITY
SERVICE
VALUE
100% of customers recommend Drainpro

Customer Reviews for:
Drainpro

16 Oct 2019
rossp617
Fantastic service in every way. We are one of two units and recently experienced a blockage in the main common property sewage line which was so badely damaged the driveway had to be dug up and a section of the drain replaced. It was a big job. Drainpro team provided a service that was prompt, professional, courteous and clean. Importantly Drainpro's quote was cheaper than other quotes. Compliance and warranty paper work was provided when the job was finished. In all, we could not be happier to provide a very positive review. Thanks Drainpro.
14 Oct 2019
stefanl960
Dont waste your time ringing around! Call Drainpro. They came out as promised, in the agreed timeframe, and got the job done after two other plumbing companies had attempted to fix. Travis was very polite, knew exactly what needed to be done, and had all the right equipment. The only regret i have, was not calling them first. Well done Drainpro, amazing service!!
03 Oct 2019
kated911
Great service from my initial contact with the office (Kelly) to the great job/service carried out by Jeff. The problem was identified & resovled quickly. Further work required at a later date to fully resolve issue, a quote for this was received in timely manner. I would definitely recommend Drainpro for either business or residential requirements. Keep up the good work Drainpro.
11 Sep 2019
Ming88 from Bulleen
My shower got worse after putting in chemical and days of pumping! Not sure which company to call but decided on call Drainpro yesterday and spoke to Jim after reading all the fantastic reviews. Jeff came out today right on the dot as promised ! Quoted me a fixed price after initial checking. And he got it all CLEARED!! Brilliant!! Professional and Friendly! Jeff is so mindful of trying to keep everything in the home clean! What can i say? I gladly give more than 5 stars if I could! Well done Jeff!
09 Sep 2019
markr536
Third time using the gents at Drainpro and happy again. Jeff arrived on time and was a ripper, sorted our root filled storm water drains with a smile, even though he was thrown a few curve balls. He really is a Drain Pro! Had the knowledge, equipment and patience to get the job done. Highly recommended.
09 Sep 2019
maryv724
From the friendly Receptionist to the ever so prompt tradie. I couldn't highly recommend this business Enough, they advised me on the problem and promptly fixed it for my ageing mother who lives alone .this is old fashion service without the price tag. I will be recommending you to all my friends. ABSOLUTELY THE BEST SERVICE EVER
24 Aug 2019
nevilled42
The guys did a terrific job. Great attention to detail and very thorough in all aspects including clean up. A very friendly crew that were keen to show and explain all their work. In all a great experience. Over all the BEST service i have ever experienced from a Plumbing business! Keep up the good work. No wonder you guys have nearly 300 5 Star Google reviews
19 Aug 2019
angelol780
5/5 3rd August 2019 Angelo Leggas Outstanding service once again by the team from Drainpro. Extremely responsive to our call for help, brilliant service and great attitude, exceptional work and perfect outcome as always. Make no mistake! Drainpro ARE Melbourne’s best drain repair and drain unblocking companies. Don't bother calling anyone else! Trustworthy, highly skilled, quality work, quality people. Thank You Drainpro
07 Aug 2019
vickik766
Fabulous service from Jeff. Fast and efficient response to the drainage problem in the rental I recently moved into. Very professional and he took the time to explain the issue and the process. Having a dog he also made sure the property was left secured which was appreciated. Highly recommended!
22 Jul 2019
harryp557
Drainpro!! I highly recommend this company as they are true professionals who know their work and advises what he is doing when camera is down the blocked drain. Friendly know their work.
05 Jul 2019
lynp914
I can’t recommend them highly enough. All communication was easy, prompt and diligent. Jeff resolved a blocked pipe/drain issue for us with an excellent blend of common sense, experience and expertise. The cost was significantly lower than a previous quote from a different company and very fair. Jeff thoroughly and clearly explained what needed to be done and why. He had all the equipment—cameras etc—and expertly established and fixed our particular blockage. He then checked the general health of our pipes. He talked me through the whole process, showing me pictures and explaining their meaning. I now understand a great deal more about our piping and what to look out for and why. I definitely plan to use DrainPro for any future issues.
14 Jun 2019
keikog
We have been having a problematic drain as our house is a old period house, and Drain pro and Nick have been just providing us the best possible service we could ever want! Nick is just genuine and Sincere person and very professional. We are so glad that we found them. Highly recommended for everyone.
07 Jun 2019
carlol193
Excellent service! Highly Recommended.
01 Jun 2019
peterc537
Jim at Drainpro did an excellent job in clearing the boundary trap at my rental property today. His service was prompt and courteous and his work efficient and professional. His price was very reasonable. He has a gift of communication under difficult circumstances. With my job he had two clients to deal with as the sewer was shared. He was tactful and persuasive and very patient. I do not hesitate in recommending Jim and his team.
13 May 2019
paulw468
Nick provides exceptional services - thoroughly explaining what he was doing and why, and patiently answering all of my questions. He is a real gentleman who is clearly committed to achieving a good outcome for his customers. Thanks Drainpro- I have not hesitation in recommending you as I'm very satisfied.
12 May 2019
jk257 from Mount Waverley
Decent. Decent. Decent. Decent. Decent.
09 May 2019
richardm19 from Windsor
After having plumbers clear blocked sewer on rental property twice, decided to contact Drainpro to undertake camera inspection of sewer line. Nick quickly pinpointed source of problem to the boundary trap (old pipes cracked and breaking apart). Quote quickly provided to replace boundary trap with PVC. Job booked in for following week and done over 2-3 days with minimal disruption to tenants. Good communication at all levels and kept informed by Faye in office who provided photos of works and paperwork. Happy to recommend.
11 Apr 2019
karen-w107 from Mount Waverley
Drainpro have such exceptional team. So prompt, efficient, exceptionally fast and very organised. We have used Drainpro on several occasions and each time they have gone above and beyond to fix the issue. They fixed my Boundary Trap and reinstated my yard in a better state then they started. Thank you for being so professional and amazing.
25 Mar 2019
chen-n from Glen Waverley
Drainpro have such exceptional staff from first point of contact via phone to coming out to seeing what is causing the problem of blocked drains both sewer and stormwater. So prompt, efficient, exceptionally fast and very organised. We have used Drainpro on several occasions and each time they have gone way and beyond to fix the issue. Thank you for being so professional and amazing.
21 Mar 2019
borsh from Murrumbeena
Really good plumbing business. Called them in the morning and they were at my place before lunch. All the drains were flowing again within an hour. Jeff and Steve are very professional tradesman and the office staff are dynamite! Thank You
20 Mar 2019
trevorb52
Highly recommend this company! They are awesome. We had a blocked drain at our house. Steve attended and had it sorted in no time. Thanks Drainpro, the best plumbing service that ive ever used.
19 Mar 2019
susanc609
Fabulous communication , very prompt service, courteous , tidy and good results. From Fay in the office, to the end result with Jeff , I cannot recommend them enough. Sue Cook
07 Mar 2019
lena-r from Brighton
Very happy with the service of checking and cleaning drainage and other pipes provided by Nick from Drainpro, very professional, punctual and reasonably priced. Would recommend anytime and use again.
23 Jan 2019
laurak86
Drainpro were such a pleasure, from our initial communication, Drainpro were willing to assist, pricing and workmanship was fantastic, we couldn’t be happier. We’ve just renovated our kitchen and they took so much care with our stone bench tops and new cupboards. I really appreciate them coming out, invoice was sent on the spot and explained all works which were carried out.
23 Jan 2019
ning-821 from Ormond
It was a great experience we had with Drainpro. They were quick, efficient, and professional. Alan did an awesome job! We were also really impressed with their well organised process. Especially their office staff Fay responded our queries straightaway! We would highly recommend Drainpro to family and friends and or anyone who need their service.
27 Dec 2018
timc144 from Elwood
Terrific service, Jim the plumber was very professional.
26 Dec 2018
glenn-pascoe-vale-southm
A big thanks to Nick, Faye, Alan and the entire DrainPro team for a great work replacing a misaligned boundary trap. Nick was brilliant when quoting and explaining the process, Fay great with administration and then Alan and the excavation team were prompt, knowledgeable and treated the backyard like it was there own. Highly recommend DrainPro.
18 Dec 2018
roscc from Bentleigh
Excellent service! Every step of the process was great - courteous, knowledgeable & efficient when booking; helpful, friendly & thorough service when working at my house & very reasonably priced. I would recommend them to anyone & everyone.
16 Dec 2018
trionak
Had a 100% positive experience with this business. From Fay at the front desk to Nick, Alan and the boys on the front-line. They finished renewing / repairing my storm water system just two days before some major downpours. Top notch work and terrific people to deal with. Oh, and at a fixed price too. Can't beat that!
14 Dec 2018
bfad50f8
On time, knowledgeable, professional. Nick went the extra step and did more than expected to solve the problem.
05 Dec 2018
jenniferr558
Great service. Timely and professional work and administration, from first contact to finished job.
30 Nov 2018
andrew-w882 from Armadale
The team at Drainpro (Nick and team) were first class, if there was a 11 out of 10 this team deserves it, From booking, contact on arrival time, through to addressing my issue (sewer blockage) they were amazing. Loved the fixed price comfort, Nick and the team quickly identified the issue, explained what we should do, executed efficiently, attention to detail amazing, service from start to finish was absolutely firstly class. Could not rate this service trades team more highly. The team was amazing. All with old school professionalism and pride in a job well done, a credit to the company. Very happy client, and happy to endorse this team to friends and family. Well done and thank you.
22 Nov 2018
david-52 from Ringwood East
Nick diagnosed the problem. Alan & Dave fixed it. All good guys and a great result.
06 Nov 2018
jamief4 from Richmond
Great service and friendly people. Punctual and efficient. Very happy overall.
02 Nov 2018
dougs74
Operator called first as promised and arrived on time. Very polite, clean and happy to help check for leaks in both storm and sewer drains. Highly recommended
31 Oct 2018
theo-b from Yarraville
Jim was very professional and extremely thorough in his job. located and unclogged the Boundry trap. He gave me the best price out of any plumber. Totally recommended! Can’t go wrong!
29 Oct 2018
sallyt977
Great office staff, great tradie, prompt service with a 12 month warranty. Give a pensioner discount. Thanks Jim. Will definitely call again if necessary.
29 Oct 2018
nancyr749
Very happy with the service . Very quick to come out. We had Jim come out he was very friendly and happy to help
23 Oct 2018
barbara-b10
Thank you guys. Excellent job again! Recommend Drainpro for fast and thorough service. Regards Barb & Dennis
22 Oct 2018
johnc773
The Drainpro lads are efficient, professional and friendly. It's good to see individuals that enjoy working and communicating with their clients. Highly recommend their services to anyone with a plumbing issue.
17 Oct 2018
c979b8c5
Nick from Drainpro cleared our drain fast and efficiently. He showed expert knowledge to the extent of advising me how to prevent further blockages. I would highly recommend their services.
12 Oct 2018
53117307
I would recommend Drainpro because they were easy to deal with, provided prompt and friendly service and comprehensively fixed the problem.
11 Oct 2018
philp733
DrainPro provided a service where other companies feared to go. They ended a nightmare saga with four other drainage ‘specialist’ companies that accepted the job to replace sewer and drain pipes to a block of 8 apartments over an 18 month period. The other companies either gave excuses or didn’t bother to show up. They started and finished on time, kept within budget, provided the minimum amount of disruption to tenants and kept the site neat and tidy at all times. The site was difficult to access, full of dead trees and overgrown shrubs and required a lot of work to clean up before they could start the plumbing work. They did it with a minimum of fuss. When they finished the job they returned the site to a safe, neat and tidy condition, restoring garden beds, lawn areas and paving to tip top condition. DrainPro are a group of drainage specialists that treat you with respect, are polite and courteous, act in a profession manner and are willing to take on challenging jobs. Thank you DrainPro you ended our drainage nightmare
09 Oct 2018
benh366 from Kew East
We would like to thank a million times to Nick, Jim and the team at Drainpro for their high standards and excellent service. They are the champions! At all times they acted in our best interest with a professional, friendly and positive manner. We look forward to working with you again in the future.
08 Oct 2018
stuartr57
I was so lucky to have found Drainpro in an online search at a critical time where a badly collapsed old terracotta boundary trap at my 1870s Richmond house had begun to back up and even overflow into my back yard. In the weeks prior to phoning Drainpro I had paid a local plumber to unblock the boundary trap twice at $150 each time but began to lack confidence that the general plumber had the specialist boundary trap expertise to excavate, replace and reconnect to best standard onto mains. My first contact at Drainpro at that critical time was with the very personable Jim. From that first point of phone contact, I gained immediate confidence that Drainpro knew boundary trap replacement very well. Jim visited onsite for a thorough appraisal and detailed quote. He explained the process that would take place plus the extra care Drainpro would take with quality connectors, pipe and new infill, all guaranteed. The work carried out by Jim, Alan and apprentice Nick was prompt and very professional. Customer service follow up from manager Nick and admin Faye was especially helpful and appreciated. I have already, and will into the future, recommend Drainpro to anyone requiring a new boundary trap or other technical drain work. Stuart Richmond
12 Sep 2018
fionam691
I cannot thank the Drainpro team enough for their outstanding service in fixing our recent drainage issue. Their prompt response was fantastic - they arrived within a couple of hours of my phone-call and they were clean, quick, efficient and very friendly. Don't look anywhere else if you are in Melbourne and have a drainage problem - these guys are the experts are the best you can get!
11 Sep 2018
frankc842
Drain Pro gave us excellent service. They arrived within an hour of us calling them and did a fantastic job. Jim answered all our questions and helped put our minds at rest. On the phone to Drain Pro, Nick was most obliging. I'd have no hesitation in recommending Drain Pro to anyone. Frank Carew Sept 7 2018
27 Aug 2018
gabrielleo892
My neighbour had a problem with their sewerage and the common drain line and access was on my property. Drainpro, Jim, arrived with 12hrs gave me a quote and commenced work the next day. The job took a lot longer then originally thought, they worked late at night to fix the issue, my contrary neighbour who originally did not want to pay for the bill was suitably impressed as was I after the job was complete. They stuck with the original quote and put my backyard back better ( after the diggers have been in) than it was previously. I would not use anyone else
21 Aug 2018
Anonymous
Definitely would recommend them to any one. Very professional and Jim the operator was obliging and kept me well informed on all that he was finding. even gave me a video copy of the condition of storm water drains. Very pleased and happy with the work and the outcome. Nothing was too much trouble for Jim
08 Aug 2018
Anonymous
This company provides a great service - fast response, polite service, honest advice - highly recommended!!!
29 Jul 2018
antonh459
Really satisfied with the works done on my property drain . Forget the drain man !!!!!!!! Drainpro way to go !
26 Jul 2018
nigelh0
Jim came this morning and got straight to work on my stormwater drain which we had problems with during heavy rain, with his machine he cut through and removed meters of compact tree roots and then high pressure cleaned the pipe right back 35meters, explaining everything as he worked. It was amazing watching him use his high powered equipment which i presume most general plumbers would not carry, all for an agreed fixed price. Excellent !.
20 May 2018
ian-f616
I would recommend drain pro to anyone prices are reasonsble and their knowledge and work ethics are exceptional thank you Jim Regards Ian fletcher
14 May 2018
theresel357
Highly recommend. From the time of booking, the quote, a phone call a half hour before arrival, then arriving on time, - all friendly and efficient, with job done quickly & professionally. If only All companies/tradies were this good ! Thanks Jim.
25 Apr 2018
emiliag316
Thank you Jim for an excellent job unblocking my drains. Very Professional and fantastic service. Would highly recommend this company
13 Apr 2018
vivianb664
Thanks so much Jim & team for restoring my faith in plumbers! Very professional from start to finish fixing an ongoing flooding issue nightmare! Jim gave us a real solution to our problem and not a bandaid. Can’t wait for it to rain now!
09 Apr 2018
rupertd
I would like to thank Jim and Nick for doing an excellent job in fixing my sewage blockage. I would definitely use their service again as these guys will provide you an honest service which is very hard to find nowadays. Nick, your passion for your work shines and your sense of professionalism is above and beyond what I have expected. I highly recommend these guys.
09 Apr 2018
chil559
Very professional and reliable. We are very happy with his job. It was the best experience. They are highly recommended!
06 Apr 2018
nicks690
Responded straight away. Provided immediate fix of the blockage and identified the ongoing problem also. No more blockages
25 Mar 2018
peterd852
Highly recommend. Responded within 4 hours to our blocked drain. Did an excellent job. Great price as well.
22 Mar 2018
miked590 from Toorak
Jim and Nick from start to finish were excellent to deal with, converting a somewhat unpleasant task to an extremely satisfying experience. Drainpro were, timely, reliable and professional, providing more than I expected, thus giving a better outcome. I would recommend Drainpro unreservedly.
22 Mar 2018
craigm526
Phenomenal service from Nick! He explained everything thoroughly and when the work was complete he made sure he tidied up...rare for a tradie these days! Highly recommend Drainpro!
17 Mar 2018
marya306
The boys came to my salon and fixed a drainage issue. Nick and team were nothing but informative and a pleasure to deal with. Everything was left as it was before. And they did all the work with minimal disturbance to the salon.
10 Mar 2018
sharonr30 from Wantirna South
Nick was excellent. Very pleasant, knowledgeable, helpful, & diligent in checking out the reason for our blockage & even took the initiative to contact our water provider to fix another problem that he found with the easement on our property! I was very impressed & have finally found someone trustworthy & we would use again. Thanks Nick
05 Mar 2018
loup417
Nick did an excellent job. Meticulous and thorough in his work and wasted no time in getting things done. CCTV camera views provided complete confirmation of drain roots extraction, not to mention the current condition of the drain pipes. Highly Recommended.
26 Feb 2018
privatep358
Fantastic service. We were very happy with the fast & efficient service. The guys were very knowledgeable and went above and beyond to assist us.
09 Feb 2018
jassy1
Easy company to deal with organised everything smoothly via phone. Nick arrived when he said he would and went above and beyond to fix the issue and also tidied up some smaller niggling ones whilst he was here as well. Explained everything as he went. Highly recommend.
07 Feb 2018
petere735
Excellent service by a very competent and helpful telephone contact. The serviceman was pleasant and explained what was going to be done and then did it very efficiently. He followed up with a camera inspection to show the completed job. Very satisfied
01 Feb 2018
paule227
Great telephone contact. Arrived on time. Gave quote up-front. Great, personable plumber who explained every step and happily showed what was happening.made some recommendations that are affordable and long term solutions to the issue. Exceptional service, I can’t speak highly enough of the rigour and diligence that was displayed from go to wo!
31 Jan 2018
dinar
Nick was fabulous. Could not have been more helpful or thorough. Their equipment made the job so much easier and faster with little fuss. He was able to give me full account of all the storm water drains around the house and unblocked them. I needed to report an issue with YVWater too and he helped me out. Thoroughly professional.
15 Jan 2018
brettg322
Drainpro have the equipment, innovation and process to replace a 3.5m boundary trap cheaply and efficiently. Highest grade piping is used, concrete foundation, screening, hardwood supports, minimal hole size (more like a shaft) so minimal spoil and wetted backfill so minimal spoil removal, camera inspection of both joins, additional topsoil brought onsite, no mess. Fixed quote - all inclusive. Jim, Anthony and Nick are consummate pros! Even if you're a plumber that needs to replace your own boundary trap, use Drainpro.
09 Jan 2018
jackm776
Very fast service (problem solved within three hours); arrived as forecast; friendly, effective and professional. A quote was provided upfront and the clean-up afterwards was impressive. Don't hesitate!
03 Jan 2018
judyl768
The best From calling Jim to nick who did the job Excellent job. Caring, professional and job well done ️
02 Jan 2018
anthony-t554
Jim at Drainpro is a true professional , their price was very competitive compared to others , however Drainpro proved to be total professionals very prompt they fixed my sewer pipe with no fuss and their clean up and finish was nothing short of amazing , they are true professionals and a cut above the rest, i highly recommend Drainpro to anyone without hesitation
31 Dec 2017
markp580
Very professional service. From the first contact to finishing the job, Jim was great to deal with. Would certainly recommend.
30 Dec 2017
Anonymous
Great service and very impressed with Nick. He found the problem quickly and did more than expected to resolve the problem. Highly recommended
29 Dec 2017
trevorl106
Very professional service from the time we called them to when the job was completed. Jim explained the problem and was able to get it sorted immediately. We would definitely use them again.
28 Dec 2017
rob-f749
Great service from the first phone call, very thorough in finding the problem, and making sure that all the drains were unblocked around the whole house, very professional highly recommend drainpro to anyone with drain problems and was very happy with the price also.
22 Dec 2017
sharons145
Great friendly, speedy service at an affordable price. Would highly recommend Drainpro to anyone requiring their drains unblocked.
21 Dec 2017
jasonc515
Fantastic service from the booking through to completion. The job was done quickly with all aspects explained along the way. Value for money was excellent. I highly recommend and will certainly use again.
21 Dec 2017
trevor-b661
The one thing to get right in business is communication with your clients. Drainpro have nailed it! I was so impressed with the whole way the company handled my problem. Everything was explained to me upfront so there were no surprises. The service call was set. The contractor arrived on time and was courteous and professional. He completed the job to my satisfaction. A follow up call was received from the company to see if I was happy with the job. Well done Drainpro. - A very satisfied customer. Thanks - Trevor
12 Dec 2017
andrew-m61
I was referred to Drain pro by another plumber to get a sewer blockage cleared. Jim arrived and cleared the sewer thoroughly with his hi tech equipment and was explaining what he was doing and why. Very professional and friendly service I would highly recommend.
11 Dec 2017
johnf47 from Caulfield North
Nothing worse than finding out Thursday afternoon you have a collapsed boundary trap, swimming in sewerage by Sunday was a possibility if not for the boys coming out Friday with a tanker to pump out the effluent. They came out again early Saturday morning, worked all day through heavy rain to have all the basics in place and reconnected. Amazing work ethic and attention to detail.
05 Dec 2017
marks944
Drainpro replaced collapsed terracotta boundary trap. Highly professional, prompt and competitively priced. Would recommend for any drainage issue.
04 Dec 2017
kateb827
Called them on the Friday morning of the big storm as we had blocked storm water drains. They were out to our house by late afternoon. Both the lady we spoke to on the phone and the man that came out to diagnose and clear the drain were so friendly and helpful. Service was top notch and would definitely use again. Highly recommend.
02 Dec 2017
russellf815
We had a blocked drain before a scheduled big storm, which had already flooded our garage and was threatening to flood our house. Drainpro guaranteed someone would be here within 3 hours and they were. With state of the art machinery, Jim was able to locate the blockage and clear it.....he was so professional and I was amazed he found the blockage so quick. Excellent service and the highest quality......the cost was well worth it. Highly recommend this company.
01 Dec 2017
bethb307
Excellent and very quick service, thank you! Everything was sorted out within 2 hours of initially making the call for help.
01 Dec 2017
suer520
Outstanding service from first phone call to job done. Nick was exceptional, friendly and explained the process extremely well. Would highly recommend this company.
28 Nov 2017
stephenp664
Excellent service and very friendly crew. Phoned before job to advise arrival and again to check after job completed. Will certainly use in the future.
19 Nov 2017
rod-f685
Jim was out quickly and the problem with our blocked sink was resolved within half an hour with the minimum of fuss. Challenging conditions due to a storm but Jim handled the situation professionally and with a smile. I will not be contacting anyone else if I have a similar problem in the future
18 Nov 2017
philp733
Excellent company. Fast response, very professional, great attention to detail and provided a level of service well beyond what was expected. They put themselves in the clients position and provided additional services whilst on site. This was very much appreciated. It was a very pleasing result. Thank you to DrainPro team
08 Nov 2017
johnv212
Very professional job from Jim and his crew. Great communication. Good attention to detail including post job clean up.
01 Nov 2017
jamesb915
Prompt response, arrived exactly on time, did a great job - can't ask for more! Won't use anyone else from now on.
22 Oct 2017
craigr572
Jim promptly returned our call, arrived on time on sunday to our blocked shared sewer, spent 20 mins testing, determining it was south east waters problem in the street, organised se water to come (which they did) and was very fair about their bill. Jim was polite, efficient and explained everything clearly hence we will use this firm again happily.
16 Oct 2017
robs294
We had two companies unable to find who shared our sewerage line until we were told about Drainpro Not only did they solve the problem but they went beyond the call of duty in supplying us with evidence and support with our claim A truly great team I can't recommend them highly enough
04 Oct 2017
lysc171
Quality service. Fast and reliable. Trustworthy. A team that know what they are doing. Not the cheapest but the best.
02 Oct 2017
patm415 from Footscray
Together with my next door neighbour who shares the same sewer pipe, we have had periodic blockage issues over many years, so I have dealt with many plumbers during that time. I would have to say that Drainpro's level of service from my initial contact with their administrative personnel through to the high level of professionalism displayed by their plumber Nick surpassed anything I had encountered before. Nick familiarised himself with the job to be done, gave an upfront quote (which greatly eased my anxiety from worrying about the final cost) and fully explained what was required. He also discussed possible future excavations and cost estimates regarding the deteriorating condition of the outlet pipe which had subsided due to ground movement and tree root issues and arranged to e-mail video footage to me for future discussion with my local council regarding the two overly large trees on the nature strips nearby that were causing the increasing root problem. He used his equipment to cut out all protruding roots and fully unblock the sewer pipe and showed the result through his camera equipment to ensure that I was fully satisfied. A Feedback request from Drainpro's administration followed shortly after. Very professional and impressive all-round effort by this company.
25 Sep 2017
patrickn768
Seriously blocked sewer which others had only partially resolved - despite charging much more. Jim and Jason from Drainpro were on time, professional, pleasant to deal with. They persevered to diagnose and fix the problem on the spot. Where other plumbers had suggested expensive and unnecessary excavation, Jim and Jason just got on with fixing it for a reasonable price. We would not hesitate to recommend them!
23 Sep 2017
kirstyr754
Drainpro were Professional, open, practical about how to do things best and for least cost, thorough, careful and good at communication. A rare thing!
09 Sep 2017
simons468
Called on a Friday night and Jim was out first thing Saturday morning to clear our drains of a blockage. He was very professional in his approach and explanation of the issue with our drains. I recommend him highly.
08 Sep 2017
jianl948 from Knoxfield
My house blocked drain call Drainpro at 11am and Jim came at 2pm same day with phone response rapidly and Jim did a very professional job. inspect the pipe with camera. Unblocked and with a high pressure hose. He contacted South East water for me and asked to organised and fix the main drain problem. Excellent service. Jim very nice and friendly person. Highly recommend if you need a blocked drain terminator.
31 Aug 2017
melm680
Yesterday Drainpro fixed a drainage issue at my Mother In Law's which has been an ongoing problem. Jim was very efficient and after defining the problem successfully blasted the drain clear. I certainly would recommend and use Drainpro again if the need arises. MEL
29 Aug 2017
b6db0a89
Great service! They arrived when they said they were going to and gave honest advice, without trying to sell me something I didn't need.
28 Aug 2017
kareng224
Nick and Jim are both really fantastic and nice guys. They did an excellent job and came out really quickly after I called them.
26 Aug 2017
katem933 from Glen Iris
What an exceptional service Drainpro provides. Had a blocked sewer near the boundary trap which was buried. Jim diagnosed the problem quickly and gave fixed price quotes on the spot. He located the trap spot on and and did a really neat job of digging up driveway and after all work was done I was left with a neat concreted access point to the boundary trap. Price was great and I saved thousands of dollars by choosing Drainpro over my regular plumber who had planned to dig in the wrong place as it turned out. Could not fault the workmanship and customer service. Thanks Drainpro.
08 Aug 2017
nicholasm749
Very good drain cleaning company. My experience with Drainpro has been extremely positive. They did exactly what they said with minimum fuss. Your office staff are courteous, the plumber that arrived actually knew what he was doing!! Thanks Mick, awesome service. I'll be holding on to this companies number for future reference.
01 Jul 2014
After several previous bad experiences with trades, I was skeptical at first, but Jim & team restored my faith. It was the 2nd of Jan and few people were working. Jim was on time for an inspection and quote and kept his promise of having a team with an excavator on site within the hour and the job finished by day's end. All for a very reasonable price, considering the work involved in replacing a collapsed boundary trap - their specialty. By comparison, some of the big names in the business came up with open-ended job and cost estimates, with no apparent interest to commit to solving the problem. Thank you Jim and your GREAT team: Corey, Rossco and Sam. I hope you keep your service and price at this level, to make many more customers as happy as I have been with Drainpro. BRILLIANT!
06 Apr 2014
Drainpro completely replaced our old earthenware boundary trap and shaft that had collapsed very close to the dwelling. The fixed price quote Drainpro gave us to replace the shaft and trap (at 3.5m deep) was more competitive than a quote we got to reline the shaft. Nick and his team are highly professional and their work was neat and tidy. They completed the work on time and we didn't pay a cent more than what we were quoted. I am very happy with the work done and am happy to recommend Drainpro's services.
Details:
Oakleigh, VIC, 3166
Tel: 1300303247
Status:
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ABOUT Word of Mouth

Word of Mouth is Australia's No. 1 business reviews website. It's the best way to find out what businesses are really like before you use them. All reviews are from real customers (we have several ways of checking), giving consumers a clear understanding of the business' track record.

Businesses on the Happy Customers Program actively encourage transparent feedback and you can be sure you're choosing a business that makes customer service a priority.

BUSINESSES

Want a page like this? If your business provides good service, the Happy Customers Program can build trust and increase sales.

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