03 Aug 2019
During the worst moment in my life following the sudden death of my husband we found Robert and had an amazing experience. Every step was smooth and easy and we found this a perfect fit for our contemporary needs. I will always be grateful to Robert for this and look forward to recommending him as a fabulous choice for those looking for a wonderful care package for their loved ones.
09 May 2019
I want to let you know how Robert Nelson helped us when my dearly loved mother in law Ellen passed away almost 2 months ago.
Of all the companies I approached, I found that Robert Nelson appealed to the family the most due to his respectful and most obliging approach to the whole experience of dealing with the loss of a family member.
The first indication that Robert Nelson funerals would suit the family's needs the best was when I saw on his website the option to have a funeral service at the Sandringham Yacht Club. We are so glad we chose this service and Robert Nelson.
Robert came to our house I don't know how many times to go over all the details to make sure we had the service the family would be happy with.
He explained the process of what was necessary to have Ellen removed from the hospital to the funeral parlour and then brought safely to the place of service before being cremated at Springvale Crematorium.
He took care of everything once he had the family's instructions. He processed the necessary paperwork and followed up with the hospital on several occasions when they were taking their time to release Ellen into his care.
He communicated with us every step of the way to let us know what was happening.
When we decided we would prefer not to have a celebrant present and instead have a more informal service, whereby we would manage our own timeline for the service with a speaker of our choice, he did not hesitate to offer his assistance with setting up videos, photos, music etc.
On the day we found the venue to be full of light, with beautiful views over the water. The room was large and open with plenty of seating and all amenities necessary to allow for eulogies, video, photo and music selection, placement of Ellen's coffin and tables for added floral tributes. The service allowed for food and beverage catering, some of which was included. The way Robert had this all set up meant that we could relax and not worry about what was going on in the background. It suited us just perfectly.
The family and friends who attended all thought it was a lovely way to farewell Ellen. There were tears, but also laughter as everybody felt they were in a good place to say goodbye to Ellen.
Thank you Robert for making us feel comfortable about asking for a funeral service to suit our needs. We warmed to your friendly, respectful manner and sense of humour within minutes.
We are so glad we chose you.
Best Regards, Terry
08 May 2019
Courteous, compassionate and professional.
08 May 2019
Would like to thank Robert Nelson funerals and extend my gratitude for the special service given for my dear mum at springvale at a difficult time for myself so close to Xmas and for their understanding and compassion during this time as well.
08 May 2019
Robert has now assisted me a number of times in organising funerals. His care, professionalism and attention to detail has been flawless. I cannot recommend his services highly enough
08 May 2019
Fantastic service,approachability and upfront costs made our decision very simple. I would recommend Robert very highly .When families are grieving and stressed, he made the process calm,caring and very responsive to our needs
07 May 2019
The experience was seamless. Robert provided excellent advice and service - very professional. Can highly recommend
03 May 2019
paulp629 from Cheltenham
My mother passed away very suddenly 2 years ago.It was a very stressful time.
Once I contacted Rob Nelson for her funeral arrangements he was just was so supportive and compassationtive to myself and my children.
Mr Nelson explained to us all the options of her funeral in a very helpfull way his advise
Helped my family understand all of the processes available to us, Mr Nelson was clear
And concise with everything.
I have and will continue recommend Rob Nelson
To my friends and family members who attended mums funeral.
Also his follow up later was appreciated by all of my family