In my particular case of property purchase conveyance, my impression was that they were not particularly well organised, which I will try to objectively explain further in the review. At some steps in the process I had to keep them under regular control (by reminding them of expectations and process), and under that supervision they performed ok; the occasions and circumstances of this regular control are further explained in the review.

They made errors in calculations (significant ones, and they didn't repay remaining money from settlement til reminded about it), respond late, however, when called are pleasant and trying to help. Seems they are just not experienced enough in this field.

To put the reader in perspective, I have purchased 8 properties in Au, and sold 2 in the last 20 years, and have dealt with about 6 different solicitors for conveyancing purposes.

I am still awaiting a full account of expenses following a settlement from 26 days ago, and after 3 emails of reminders.