The staff at Pets Hotel were very friendly to me and engaged enthusiastically with my Bella. They answered my questions promptly. The play space at Pets Hotel was light-filled and full of dogs interacting in a happy manner.

The only aspect I was unhappy with was the compulsory $20 bath at the end of Bella's stay. I really believe that the decision to bathe my dog is mine to make. Otherwise, I was very happy with her care.