I have no idea how there are positive reviews for this company. Our experience was horrendous. All our furniture was damaged (yes, every single piece has dents/scratches). The only things that survived the trip intact were the boxes we packed ourselves. The removalists had nowhere near enough blankets to protect our furniture (despite me providing a detailed list of what we needed moved) and their furniture trolley was broken. When we pointed out the damage, the removalists shrugged - that was it! I insisted on speaking to their manager, who had no interest in hearing about the damages and told me that the two men would not leave until they were paid in full. When I told him I simply wanted the account dealt with by head office (because as it turns out, the damage bill to our furniture is more than the cost of the move), he said they would stay in my house all night unless I gave them my credit card details (which they were also offering no receipt for). After two hours of this back and forward, I called the police - who removed the two men for trespassing. Head office have been just as bad to deal with since. The person I spoke to in customer service told me that unless the removalists were physically threatening me, they had every right to stay in my house all night. It seems that Qld police don't share this view. In addition, to claim damages for their movers negligence, you need to show proof of purchase for all furniture. Funnily enough we don't have a tax invoice for the table we've owned for 10 years (which was still a beautiful and undamaged piece of furniture until we hired citymove). From the reviews on here, citymove obviously has some good removalists, but why risk getting the movers we did
and having to deal with the shocking service provided by head office? They are meant to be an accredited company who provide "experienced professionals" and yet, one of our removalists openly admitted it was the second time he'd ever moved furniture. We're now having to apply to small claims court for damages and submit a complaint to Fair Trading Australia - the whole thing has been a nightmare and not something I would want anyone else to experience.

Matt from 3D energy has done electrical work for us a few times this year. Each time he has been a pleasure to deal with and his work has been exceptional. We've had very mixed experiences in the past with electricians, so it's such a relief to know we now have someone we can trust. I can't recommend 3D energy highly enough.