Fairbairns replaced our old Brivis heater with a new one. Chris and his assistant who did the job were very friendly, courteous and have done an excellent job. We were told they will arrive between 8.30 am and 9.30 am but they arrived exactly at 8.30 am. Everything was well organised and done without a hassle. Amazing customer service and my special thanks go to Leigh who was very helpful from the get-go. Happy to recommend their service to anyone who is looking to replace their heater.