WARNING - EXTREMELY EXPENSIVE AND IF THEY BREAK SOMETHING THAT YOU DID NOT ASK FOR, YOU HAVE TO PAY WITHOUT ANY OPTION. My feedback is not on the plumber but on the way and the price that Fallon charged. I arranged for Fallon to come to my house for quote of few jobs that I want to do according with my priorities. After checking around, the plumber said that my hot water unit was too old and very low performance, but I did not ask anything about it. As my house is old and I just bought it, I know that I will find a lot of problems around, but I cannot fix everything at the same time, regards to the cost. He TESTED the pressure relief valve, again without my permission or consent, and the valve did not come back to the original position, and I had hot water everywhere. Finally he closed the main tap to stop the hot water. He said I have to replace the valve otherwise I cannot use hot water (+-$300 because I am a member, otherwise it was going to cost much more). I asked for a quote and I HAD to pay for something that I did not ask for and without any option. I could not believe it, my concern now is if I ask for a quote and they touch something and break, I have to pay to fix it. I called the customer experience manager and he said it is a normal procedure (testing things without your permission) and he promised me $100 back, but I did not receive anything until now.