BUYER BEWARE! DO NOT SHOP FROM CPL ONLINE!! THEY SAY THEY CAN EXPRESS DELIVER THINGS IF YOU CALL THEM BEFOREHAND, BUT THAT'S A LIE!!! AND THEIR CUSTOMER SERVICE IS LITERALLY THE WORST YOU WILL EVER EXPERIENCE!
I ordered a gaming keyboard, hoping to give it as a gift on Saturday, and paid good money for it including a ridiculous express shipping cost. I thought I would get the order by Friday as they are located in Melbourne and had the product in stock. I called the store earlier in the morning to make sure they had the item in stock and that they can ship the order the same day. I was told by the customer service that they can ship it if the payment was received before noon. I paid for the order vai Paypal as it's fast, and the transaction was completed by 11.30.

Not only they didn't process my order, the send me the email saying there was a problem at 6.30 in the evening, giving me no time to try to deal with any issues they might have. Knowing they already messed up the order and there was no way I could get the order by today, as the order was still on hold in spite of the successful payment, I called the customer service in hopes of giving them a chance to redeem themselves.

I couldn't be more wrong! I called them and was on hold for 5 mins when the customer service operative took the call. The first thing he told me was to hold the line longer, and put me on hold. When he finally answered, not only the customer service operative was unhelpful, he was rude and was shouting at me to send them an email to get a refund. You'd think the operative could take down that customer called to get a refund, or be polite about asking to send an email, but this customer service operative couldn't care less if the customer receives any service at all. He didn't care if the store was losing business, he just wanted the customer to go away and deal with the issue via email.

I'm sure as a customer, you don't wanna be dealing with that kind of service. I suggest you do future shopping from any other store but this in order to avoid a nasty experience.