Was looking for a decent blender & found one on special at a competitors store. Went into H N to see what they had & the staff were great, I found the same blender & they matched the price which was more convenient / local & I got an excellent blender that was within my budget. Good service makes you want to support your local retailer where as I had also stopped in at the Good Guys on the way & the result was pretty much the opposite to that of Harvey Norman. Needless to say Harvey Norman gets my vote the next time I am looking for something.