Ordered a cot which we needed pretty quickly as our daughter had grown out of her bassinet. There wasn't any in stock, but we were told it would arrive within a week as there were lots available in the warehouse.

We followed up several times constantly to be told to call back in a few days as it was almost there. We had to call up, no one would call us when it arrived. 3 weeks later it finally got to the store. If we knew it was going to take that long there's no way we would have ordered the cot from Baby Bunting. We were never apologised to and were actually told by a staff member that it wasn't that long to wait. Perhaps that's true for their orders in which case we should have been told that up front instead of deceptively being dragged along each week.

To add salt to the wound, when we went to pick up the cot we were only given 1 or the 2 boxes. We only found out there was supposed to be another when we got home. We had to then make another trek over to pick up the one the staff member missed the first time. When I tried to confirm that we now had all the boxes we needed, the staff member just said he had no idea.

My wife and I have promised ourselves that we are never purchasing anything from Baby Bunting ever again. I can't remember the last time I've dealt with such bad customer service and poorly trained staff.

Approximate cost: $398