I ordered a $2.6k camera lens and paid $40 for "priority" 3 day delivery plus insurance ($30), only to have to wait over 10+ business days for the delivery to actually arrive. Due to this delay I am no longer able to receive the order at the delivery address and will now have to arrange to pick it up from a collection point, causing further delays.
No tracking information was provided, in fact the order was never updated. Multiple emails sent to "customer service" only to be told it was on it's way.
Requested a refunds of the "priority" 3 day delivery fee ($40) only to be told, no but they would arrange a credit of $10.
Unacceptable, will not be using them again.

Approximate cost: $2600