PURCHASED A PHONE FROM XCELICOM, HAD PROBLEMS WITH IT. EMAILED THEM ASKING FOR WHAT TO DO, THEY SAID THEY DID NOT ACCEPT IT BACK BUT TO SEND TO A REPAIRER, WHICH I DID AND AFTER SEVERAL WEEKS THEY RETURNED IT SAYING THEY DO NOT REPAIR SAMSUNG. I EMAILED THEM WITH THIS COMPLAINT AND THEY SAID NO TO SEND IT BACK TO THEM AS IT IS THE CORRECT REPAIRER. I RANG SAMSUNG AND THEY SAID NO IT WAS NOT AND WITHIN AUSTRALIAN LAW IT IS XCELICOMS PROBLEM AND TO REPLACE THE UNIT NOT TO SEND TO ANOTHER REPAIRER WHEN IT IS DEAD ON ARRIVAL. AFTER DOZENS OF EMAILS TO THEM THEY FINALLY AGREED TO REFUND ME THE ENTIRE AMOUNT NOT INCLUDING RETURN POSTAGE TO THEM. WHEN I ASKED FOR MY MONEY I WAS FOBBED OFF AND TOLD THEY HAD TO WAIT FOR ANOTHER STAFF MEMBER TO RETURN TO OK IT. THIS TOOK SEVERAL WEEKS. IN THE END I WAS REFUNDED ONLY A PARTIAL AMOUNT OF THE PROMISED FIGURE. NOW THEY DO NOT RETURN EMAILS. STEER WELL CLEAR OF THIS COMPANY, BROKEN PROMISES, FAULTY GOODS, INCORRECT INFORMATION. WORST EXPERIENCE EVER.