My dog recently stayed here. She came back happy and healthy. And clean after a wash. They climate controlled rooms which helps a lot specially for the hotter month. But I'd much rather her indoors then outside in a cage in the cold. There rooms have glass so they don't feel trapped in. And play time looks like they have a great time. Plus you can add outside walks and extra attention as an addition. Very happy I found the pets hotel and so is my dog.