Horrendous joke of an excuse for customer service! Manager and staff tell you the complete opposite of what the manufacturer tells you and they aren’t prepared to lift a finger to show the slightest amount of decency towards you.

Purchased a Samsung monitor that had a hardware issue with it that I was told was a common problem with that particular model. Attempted to return the monitor to GameDude who told me to call Samsung and that the process was told by Gamedude that that the retailer does not handle warranties within 12 months of purchase. Called Samsung on the spot who told me entirely the opposite of what I was told by Gamedude staff. Samsung told me to leave the monitor with the retailer and that this was the normal process. I insisted on leaving the monitor there on that advice from Samsung.

The next day the manager of Gamedude told me they would not handle the monitor at all and was completely rude, he told me that it was impossible for them to process a warranty claim (A COMPLETE LIE!). I called Samsung again and told them the situation and they were concerned that a retailer selling their products would behave in such a way. Samsung then called GameDude to reiterate that they could in fact handle a warranty claim and that this was the normal process.
Samsung however, offered Gamedude a compromise where they would simply drop the monitor off at Australia Post (which is basically a block or two away from Gamedude) and that they would handle it, but they even refused this. I called Gamedude just again to really hear from them that they wouldn’t even drop the monitor off around the corner to be done with it and the manager was completely callous and not prepared to lift a finger at all. I don’t have a car and had to borrow one just to drop the monitor off in the first place. So i thought his attitude was disgusting.

What a complete joke and a disgusting company. Don’t buy anything from them unless you want to be lied to about the warranty process. The Samsung rep I spoke with has put an official report on Gamedude to head office about their disgraceful handling of this, hopefully they won't be able to sell Samsung products in the future. They had every opportunity to deal with this in a matter that was agreeable but chose not to and were callous about it, that's the only reason i'm leaving this review.

No doubt Gamedude will get online and reply to this comment spewing out lies and bs regarding the situation, like I’ve read them replying to other customers. Guys when will you get it? This just makes you look stupid and worse.