Desiree helped us refinance our home loan and borrow more money. She took the time to understand what we wanted, and found options that matched our needs. Unlike some of the other brokers we came across, she never pressured us to accept anything; she explained the different options and gave us the time to decide. She also actively followed up with the bank when they gave us grief, and she kept us updated as the approval process progressed. We found her very professional and helpful and would recommend her to family and friends in future.