Reviews by karl-h175
Reported a faulty panel with crazed glass in October 2016. Panels only 6 years old. Several emails, phone calls to True Value Solar (TVS) and later a report to Consumer Protection all to no avail. Local branch doesn't answer the phone or return calls. Got apologetic platitudes from head office, but no replacement. Electricians did come out on 2 occasions, each time with the wrong sized panel. On 21 May 2017 the inverter showed a red warning light. The cracked panel was short circuiting because rain had leaked through the crazed glass into the panel and the short curcuit was likely to damage the remaining panels.
Had no option but to have a solar panel electrician instal a replacement panel for $350 at my expense. Will now pursue TVS through the Court to recover. Their so-called warranty is not backed up. Don't deal with this Company.
Approximate cost: $350