Many thanks to Ben, Russel, Jacob and the rest of the team at NewGen. We thoroughly appreciate your responsiveness, and how you worked around our preferences. Your price was competitive, and the speed with which you were able to install the heat pump made you the clear choice. Hot water was available by the time we needed it in the evening, the tank and heat pump are neatly installed, the owner's manual was left for us in a rain-proof packet and in a logical place, and the back yard and bathroom no longer stink of mercaptan. We particularly appreciated the plumbers' extra work to get rid of some old fittings and finalise our disconnection from gas.
Thanks for making this a fast and stress-free process for us!