Apart from a fairly horrendous hourly fee, their free visit and quote was an apprentice ( possibly), who took a picture of the job. The plumbers then turn up and despite the photograph still have to go out and buy new parts which probably only needed a washer (remember you are paying for this time) . They came back with the parts and a take away coffee They then mark up the price of the parts 100% on retail price not even on trade price.