Reviews by lastchancen

This review is for Couriers Please, Melbourne VIC

verified email - 17 Nov 2017

My suspicion is they use freelance independent drivers - not ‘employed’ hence there is no formal contract to perform or deliver a level of service.
I had a delivery expected, but on,y received a con number *after* they failed to deliver. Then called for redlivery or pickup - they had no idea who, where or when the parcel could be rerouted.
I offered to go to their ‘depot’, but apparently that’s unmanned... (a post box??)
I have a customer care reference number, but they couldn’t find that either...

Apparently they’re going to attempt a redelivery today - but i’m not hopeful. The only other choice (if they actually found the parcel) was to return to sender, then try sending again (!) at extra cost to me.

Maybe that’s their income strategy while I put off other appointments, or perhaps they’re run by the government - they’re certainly inefficient enough.

Special Offers