I had same bad experience as other customers based on their comments. I have also contacted Russell and organised for him to do a quote. He actually came on time and discussed the job with me in detail. He said he'd send me a quote in a few days. I have emailed and texted him many times for the following 3 weeks and never a single reply. Very unprofessional and wasting people's time.

We have boarded our dog twice in the last 2 months and both time we have collected him with kennel cough, although he was vaccinated.

This has not only a financial impact ($120 for vet and medication plus $120 from the first time), but also a physical deterioration of our puppy who has to go through the kennel cough twice in only 40 days.

Not sure what's going on at Pets hotel but definitely we will not board him again or bring him for daycare anytime in the future, which is a pity because we are pretty sure that Yogi has enjoyed the venue and the staff is very friendly with him, but the health&hygienic conditions/dog health check is a mayor concern after our tangible experience.