Reviews by matthieur

This review is for National Capital Motors, Braddon ACT

verified email - 10 May 2009

Follow, it is the letter that I sent to the NCM Manager :

I am the owner of a Mitsubishi starwagon registered XXXXXX year 1997.
I bought this vehicle 2 years ago and trusted your team in Braddon to be in charge of it for maintenance and repairs.
All services and repairs have been done in your garage. This reflects the trust I had in your team. But since January 2009, I suffer the deterioration of the services and the competencies of your team.

I came to your garage due to an oil leak from the vehicle. Your team told me the leak was from the rear main engine seal, and the rocker cover gasket. I also asked them to solve the problem of a noise from the engine. I already asked for that during the previous service but nothing had been done to solve it.

After 3 days without my car and an invoice of 1500 AUD, I got my vehicle back. There was no more noise and your team told me I could go on holidays safely.
However, after one week on the road, I noticed the leak was still there and the noise had come back.

After my holidays, I came back to meet your team. They couldn't explain where the problem was from. They washed the engine of my car and asked me to come back 2 days later for an inspection. I came back and left my car but I thought they didn't tell me the truth.

They told me it was the rocker cover gasket (again). I disagreed with them and told them it was not possible, as they had already changed all the seals but not the one from the head gasket. I thought they had certainly removed the other seals for nothing (meaning I paid 1500 AUD for nothing) whereas the problem is from the head gasket from the beginning. I couldn't trust them any longer because they realized what had been removed and replaced on the car when I told them, arguing with evidences. It was like if they were discovering the vehicle whereas it had been inspected by them several times already. I consider there is definitely a lack of professionalism.

As I am French, my English is not always very good. It was easy for the persons of your team to tell whatever they wanted. But your team committed a mistake from the beginning. As I am under guaranty, they say that it doesn't come from the Head Gasket but can't tell why it couldn't come from here…
Why is there still a leak? Why couldn't they repair it the first time then?

I asked for explanations to your manager in Braddon. He told me it was because the vehicle was old!!! Thank you for the customer's service!

Therefore, I wanted to inform you about this problem and tell you I am really disappointed by the lack of respect, honesty and professionalism of your team in Braddon.

thanks

Approximate cost: $1500