Bought phone and charger from Becex. Charger melted into and burnt phone (very dangerous and lucky I was in the same room and could smell the burning).
Becex advised of only one repair centre in whole of Australia and after sending in the phone with the melted charger still attached Becex wanted AU$275 to repair the phone despite it still being in warranty.
Email ticket with Becex has been ongoing for over a month with notifications of case manager 'sick, 'off duty' and 'waiting for response from RMA department'.
Now without my phone for over a month despite it still being in warranty.

Approximate cost: $275