I have never had such a positive experience with a travel agent before. Ellen was amazing in helping us plan our Scandinavian holiday. She actually listened to what we wanted & there was no pressure to book anything straight away; she took the time to make adjustments to make sure we were creating a trip that we were entirely happy with before booking even if this meant emails and phone calls back and forth. In fact, it was almost like talking to a friend. I highly recommend this travel agent!