This pet shop is locally owned and operated; in an age of anonymity it is reassuring that the same faces will be at counter to offer advice on my pets. I find the prices are reasonable, especially on bird food, toys and accessories which are the items I purchase the most. The owner/operators are friendly and always ready to help in whatever way they can and will have a friendly chat about how to help care for your pets or share their experiences with their own pets. If they don't have a particular item in stock they can order it in for you within a few days. The shop is usually stocked with small animals, fish and birds waiting for their new homes. The owners care for each pet as their own and I consider each pet would be well cared for and loved in that shop before and after sale. It doesn't matter if you have a $2 or a $200 purchase, the service is consistent, the advice is confident and reassuring, and the products are quality which is why this is my favourite pet shop!