This was my cats first time in a Pet Hotel so being a loving animal owner I was a little nervous for them at first. The level of care and attention that Debbie from the Cattery at Hanrob Heathcote provided to my 2 cats Lily & Panda was amazing and beyond my expectations!!!! My cats were only booked into Classic/Standard Accommodation but Debbie treated them as though they were VIP Luxury guests from brushes everyday to spoiling them with that extra bit of love & attention as they are nervous cats. The facility & the rooms looked beautiful.....it definatly is a 5 STAR PET HOTEL!!! Thank you Hanrob & all the staff for the amazing job you do with these precious animals. Priscilla G