Casual Sunday brekkie turned very unpleasant. Fourthchild has reopened under new management and apparently also a new chef. We were asked how everything was and when my husband was honest and said we were a bit disappointed, we were asked why. We thought they might take some feedback. Not received well at all. No interest in what we had to say and that was made very clear when we were promptly cut us off to ask for our money. We were stunned to silence and weren't able to say another word (some of which would have actually been good). We just paid and left, absolutely horrified by the rude behaviour. We ordered a breakfast parfait and a Potato Galette that contained smoked salmon with poached eggs and hollandaise sauce on an English muffin. Tasted nice, sauce done well... just the eggs were hard (overcooked) and they obviously ran out of English muffins so we got just one half piece of white toast. The parfait however was way too sweet, even sharing it we only ate half. The menu feels exactly like you're at the Coffee Club which was our biggest disappointment. The old Fourthchild menu had us coming back regularly because it was so unique and well executed. I really want to give 1 star, only because of how offended we were but that wouldn't be fair. On the upside, our tall, bearded waiter (sorry I didn't get his name) was lovely and apologetic about the wait time and friendly. Shame they don't have more of him on staff! And the only other thing I will say is they now have a lunch menu and this looks quite good. Its a bit different and sounds yum - shame I won't be back to try it now.

good value on many games, staff quite friendly and helpful when it comes to small ticket items. Never a bad experience however did ask advice on tablets one day and was told the specs are all online these days, no brochures, and the staff member did not offer advice or info on the performance or hardware. i barely knew what tablets were used for or what they could do or what programs they could run. i was none the wiser on leaving the store... basically just told me they were all good and to come back when i had decided on one!

went in looking at laptops for my husband and walked around for 15 minutes looking at the same machines. Was not approached by one staff member who were taking a very long time with their current customers. could not make a purchase on such a techy item without advice... perhaps more staff or offer customers advice and leave them to make a decision so u can assist others?! have purchased from them in the past but staff seemed very standoffish then too. not as helpful as i would hv expected.

items i ordered for Christmas last year were running worrying late. I contacted them and they resent the items on a priority shipping service straight away. Solved my problem straight away. i had everything in time for Christmas. cannot fault their service. very helpful staff, greatly appreciated their efforts.

second Christmas they have spoiled... I ordered 4 books for nieces and nephews on the 5th of December with the little gift box icon on the listings promising delivery by Christmas, paying slightly more than at The Book Depository because I was told they would arrive in time. i contacted fishpond on the 19th when i noticed two of the items hadnt even reached their warehouse. i requested that they send them express post if they showed up in order to keep their end of the bargain. they refused. And they lied about my promised delivery times. So i returnrd them a copy of my confirmation email and screenshots of the listings on their site refuting their claims. they did not even acknowledge their lies/mistake and instead sent a generic email advising how to cancel the items. By this time it was less than a week til Christmas. They had not even apologised and they dont pay attention to what you say or respond directly to your concerns... it is mostly generic responses which i find extremely ignorant. They have absolutely no regard for their customers, even when they make unnecessary promises they refuse to keep. They literally only apologised after i pointed out that they had neglected to. Ended up spending double in a store to replace the items i could not get when i could have paid less AND received my items from the Book Depository. I had given them another chance as in 2009, an item i purchased for my niece did not show up. turns out although their site said it was in stock it was not... it was actually a discontinued item it was no longer possible to get at all!