I was really impressed with this company. Great service from beginning to end. The guys were on time, cleaned up afterwards and very polite while doing the work. The price was also great. I compared three companies and they were the best on all fronts.

Approximate cost: $4800

I am finally giving up on trying to shop at Active Feet. It's been a painful experience, somewhat due to bad luck but largely, I think, due to poor processes.
-I inadvertently arrived during a sale the first time I visited Active Feet and was abused by a hostile customer who accused me of queue-jumping. There is no system for waiting customers, and there are lots of them. Staff of no help when this happened.
-I then booked online for Heathcote, but due to a glitch in the system, the reminder email told me to go to the Camberwell store. We did, but found it closed due to flooding. The staff kindly served us anyway as we had driven a long way.
-Booked again for Heathmont several months later. Was called and asked to change my appointments to another day for some reason I cannot recall..
-Arrived at appointment with discount vouchers received after running Maroondah Marathon. Told I could only use one on the one day even though five of us participated in the marathon, on the same day!
-Still persisted and ordered some shoes as my size was not in stock. Got the call to pick them up, did so but they are the wrong shoes. The guy in the shop was going to find out where the shoes were and call me, He hasn't called.
It's a great idea, the shoes are great but it's just too hard!

Approximate cost: $150