All our flat-rate cleans are calculated based on the number of bedrooms and bathrooms you have in your home. Additionally, all living areas, dining, and kitchen areas will be sparkling clean too!

(Any additional rooms such as studies, theatres, and home offices are considered as bedrooms.)

If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a $50 booking fee due to holding your space in our schedule.

Our Happiness Guarantee represents our commitment to you. Should you have a concern with the cleaning service you have received, we will work with you to make it right.
Here’s the procedure:

• Call us within 48 hours of your cleaning and provide us with details of your concerns and/or issues.
• Photos of concerned areas may be required before revisiting or refunds.
• 48 hours grace period is given for Move-in/Move-Out cleans.
• We will re-schedule the cleaning at no cost to you on the following business days. Our team will return to your home and address the areas of concern. Please note that re-cleans must be completed within 7 business days of the last service to be eligible for credit or refund of service.
• After the re-cleaning, if you still have concerns regarding the cleaning, we will review your issues once again and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.

A Team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/2BR/Touch-up jobs).

No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned!

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 1 month. This allows our cleaners additional time to thoroughly clean your home.

All you have to do is submit your detail of requirement by clicking on” GET QUOTE ! “, enter your relevant details and we’ll reply on the same business day confirming the appointment and arrival time. Also, you can call 1800-699-633 for live help or chat with us.

If there is a breakage or loss during your cleaning, notification of such an event must be made to Cleanpro solution within 48 hours of service, by email or phone. Once Cleanpro solution receives the notification, a form will be sent to you to be filled out. Please note the form needs to be received within 30 days after the incident occurs.

We want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours’ notice for all cancellations. Cancellations made on the day of your appointment will incur a $50 charge.

It all depends on the condition of your home!

We don’t offer cleaning of Chandeliers, Light Bulbs, Bio-hazards(Mold, etc..), Hoarding, Animal Waste, Cobwebs, High Reach Areas(More than 2 step ladder), Putting away dishes, Exterior Windows, Large furniture moving, and Large scale trash disposal.

Definitely! Our cleaning teams have training on how to treat dogs, cats, and other pets. We know how to love, respect, and care for them. We’re a pet-friendly cleaning service.

Phone: 1800-699-633

Email: customercare@cleanprosolution.com

Address: 2 Parramatta rd, Homebush NSW 2140